Data Center Technician

Melanie Castillo

**** *. ***** **** **********, Or -97754 541-***-****

***********@*****.***

http://linkedin.com/in/melanie-castillo-2b8a3121

Related Skills

Project management

Leadership, communication, and goal setting

Development and growth of direct reports

Data center power distribution

Professional Experience

BREAK-FIX TECHNICIAN - APPLE DATA CENTER

Work cross-functionally with facilities, logistics, and remote teams.

Network troubleshooting and repair.

Respond to high severity incidents and correspond with appropriate teams/personnel.

Supported and lead special projects.

Created documentation for training material.

Knowledgable and proficient with CLI.

Knowledgable in low voltage, optical and responsible for optical connectivity troubleshooting.

Solid understanding of networking standards.

Followed and performed the data center's safety programs and policies and served on the Safety Committee.

Resolved problems with hardware, software, and networking failures in a highly advanced demanding datacenter.

Responsible for testing and repairing server hardware electronic components including but not limited to isolating, resolving network connectivity issues in the data center fiber and copper infrastructure.

Attention to detail and effective documentation skills were required as they were important components to be successful in this position.

SITE SERVICES TECHNICIAN - APPLE DATA CENTER (TEK SYSTEMS)

Installation of servers and switches.

Power balance and power cabled installed servers and switches per company cabling standards.

Labeled copper and fiber cables. Accurately ran connections per the customer provided cable plan while following company guidelines and expectations.

Worked customer service accurately and efficiently.

Knowledgable in the Logistic's QA process.

DEPARTMENT LEAD - SENIOR NETWORK SUPPORT TECHNICIAN II (BANK OF THE CASCADES)

Cisco Call Manager, UCXX and Unity Administrator.

Provided escalated technical support to our tier one team.

Guided and trained our tier one Network Support Technician's.

Monitored team performance to ensure we were meeting our department SLA's and our end users needs were taken care of in a timely and professional manner.

Performed routine software/OS upgrades.

Supported installed software base including but not limited to Windows 7, IE, Microsoft products, IBM, specialized company software and Active Directory.

Delivered, installed and facilitated functional operation of computer equipment to branches and departments.

Created technical support and procedure documentation for our tier one team and end users.

Provided after hours support for our executive team and remote users.

Administrator of our internal ticketing system and security software.

Assisted in the administration of our secure email software as well as making sure our end users were following the banks security policies when exchanging confidential customer information.

Project management which included but not limited to facilitating, documenting, reporting and making sure tasks deadlines were met.

Followed strict security policies and procedures with the elevated access levels I had been granted.

Assisted with Sharepoint Administration.

IS HELP DESK ANALYST (LES SCHWAB TIRE CENTERS)

Provided technical support for the companies 420+ tire locations and Headquarter employees. This included but was not limited to peripheral, software and Identity Management support.

Continued to handle the telephony administration after the company consolidated the two departments.

Wrote technical documentation to cross training co-workers in our telephony environment.

Cellular phone support.

Continued to be a member of the Les Schwab Headquarter Safety Committee.

NETWORK/TELECOM ANALYST II (LES SCHWAB TIRE CENTERS)

Cisco Call Manager, UCXX and Unity Administrator.

Project lead in the business case proposal, product selection, and implementation of the company’s first telecom business management software.

Responsible for the implementing, training, installation and support of our VOIP telephony system at Les Schwab Headquarters as well as a small pilot group of store locations.

Provided tier two telephony support to our 420+ tire locations as well as Headquarter employees. This included but was not limited to phone, messaging, conferencing, telephony software for both Nortel and Cisco, cellular and WAN support.

Responsible for setting up our new store locations with telephony, WAN connection and cellular communications in addition to programming the store phone systems (Cisco CME and Nortel) in eight different states.

Worked with telephone companies to ensure our phone lines and circuits were in place prior to the store's opening date.

Programmed our Call Manager system for all inter office moves, adds and change requests.

Participated in server upgrades and was responsible for our telephony server backups.

Maintained and designed the departments Intranet website and provided daily updates to Management on current issues and projects.

Assisted in the development of the companies first automated moves, adds and change process.

Member of the Les Schwab Headquarter Safety Committee.

Employment History

APPLE DATA CENTER – Prineville, OR

Site Services Technician, January 2017 to Present

TEK SYSTEMS – Bend, OR

Site Services Technician – Apple Data Center, January 2016 to January 2017

BANK OF THE CASCADES – Bend, OR

Network Support Technician, July 2012 to September 2015

LES SCHWAB TIRE CENTERS – Bend, OR

IS Help Desk Analyst, August 2010 to July 2012

LES SCHWAB TIRE CENTERS – Bend, OR

Network/Telecom Analyst II, September 1999 to August 2010

References

Additional references available upon request.

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