Analyst Project

B L

***** ******* ******* ***** *, Westfield, IN 46074 317-***-**** *.********@*******.***

Experienced Certified Agile Business Analysis Professional in all aspects of the systems development life cycle using Agile and Waterfall methodologies, with strong relationship management, elicitation, documentation, negotiation, testing and analysis skills capable of working within the sphere of the project management team structure to implement and support effective solutions. Over 20 years of experience as a Business Analyst in a fast-paced environment and a problem solver with proven ability to bring quick resolution to challenging situations. Strong business-focus, strong customer focus demonstrated by lasting relationships with vendors, customers and user communities. Experiences include new software implementation, replacement of legacy systems, creation of interfaces between systems and platforms, user training and post implementation application support. Identified and implemented process improvements resulting in reduced labor cost and improved timeliness. Performed effectively both as an autonomous, self-motivated individual and as an active member of a decision-making team. Focusing on Agile Scrum for software creation, implementation, conversion and support. Supporting multiple roles (Business Analyst, Product Owner, Quality Assurance Analyst and Scrum Master) acting in an oversight capacity and liaison for a Scrum Team and Business Partnership. Business Skills:

Scrum Methodologies

Agile - SAFe

Agile Facilitation and Communication

Customer Focus to Deliver Value

Translate Customer Vision to Working Product

Analytical and Troubleshooting

Business Planning and Development

Business Process Improvement

Business Process Modeling

Requirement Elicitation and Management

Testing planning and execution

Training preparation and delivery

Project documentation

Release and Change Management Process

Technical Knowledge Base:

SQL and databases

XML

VSTS

MS Azure ( including Application Insight,

Swagger, Storage Explorer, ServiceBus)

Postman

MS Office Pro

Snagit

Senior Business Analyst / Quality Assurance Analyst, 03/2007 to Current ADESA, Inc – Carmel, IN

Senior Business Analyst, Certified SAFe4 Practitioner, CCBA Gathered requirements and created features, stories, and bugs in VSTS. Performed Scrum Master duties in Daily Stand-ups and Retrospectives. Interacted with internal and external customers to understand business needs and translate into requirements and project scope. Ensured requirements meets SOX compliance. Created Business Requirement Document

(BRD), functional and non-functional specifications, file layouts, quick reference guide, prototypes, release notes, features and stories.

Streamlined techniques to support agile methodology implementations. Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing P S

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documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.

Collaborated with teams to develop and implement a Minimum Viable Product (MVP). Performed as subject matter expert to multiple auction systems and applications, including the interaction with third party applications.

Ensured requirements were consistent across projects during development for timely product delivery. Managed various projects and analysts through various tactical and strategic plans. Identified opportunities to streamline workflow by adding and modifying processes, revamping use cases for each initiative and maintaining lists of talking points for each functional area. Conducted day-to-day functions to deliver sustained growth within digital and mobile technology division while focusing on Agile and transformation adoption. Worked with team leads and managed leadership, established robust talent pool with focus on people and continuous improvement.

Participated in the interviewing new hires for business analysis, scrum masters and product manager positions to support Train growth.

On-boarded, trained and guided onsite and offshore business analyst team members in standards, policies and procedures.

Built library of templates and reusable knowledge-based assets to produce consistent and streamlined business analysts' tools and processes.

Quality Assurance Analyst

Proposed improvements to development and testing processes to positively impact usability, function and performance.

Collaborated with developers and product owners (PO) to stay current on product features and intended functionality.

Completed QA testing under tight deadlines to meet client demands and project deadline (completion for the Sprint).

Identified and tracked defects within supported applications and assisted developers in resolving problems by completing additional tests.

Created accurate and efficient test scripts in VSTS to manage testing of certain products and features. Collaborated with developers and PO to assess program capabilities, features and testing demands. Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

Business Analyst Sr. Insurance Systems Analyst, 01/1999 to 03/2007 CNO Financial Group Inc. – Carmel, IN

Underwriting Department \ Agent Compensation Department (IT) Worked closely with business sponsors, project managers, programmers, database administrators, quality assurance analysts throughout the entire system development life cycle. Elicit requirements for new development or enhancements requests. Developed creative solution to meet business needs. Created Business Requirement Document (BRD), functional and non-functional specifications, file layouts, prototypes, and release notes. Researched and resolved production support issues for multiple web-based and mainframe system application.

Created risk based test plans and test scripts, and documented test results. Supported multiple platform systems and conducted large system conversions. Developed training documents and provided training sessions with business users on current processes and on new development.

Business Analyst, 01/1996 to 01/1999

Anthem – Indianapolis, Indiana

Gathered and documented requirements to meet business needs. Researched and analyzed the business needs and provided appropriate design solutions for the business areas.

Created and executed test scripts and documented test results. Developed training documentation and conducted training for system enhancements. Generated reports to be used daily by management as a tool to monitor inventory. Analyzed data to complete extensive weekly inventory report for the CEO. Business Analyst, 2010

George Washington University, The - Washington, DC Certification of Capability in Business Analysis (CCBA) High School Diploma

Ben Davis High School - Indianapolis, IN

Graduated with honor - top 10% of Class

Member of the National Honor Society

President of the Computer Club

International Institute of Business Analysis (IIBA) IIBA Central Indiana Chapter

Agile Indy

Women in IT

SAFe Practitioner (Scaled Agile Framework) - Oct 2016 issued by Scaled Agile, Inc. Certified Scrum Product Owner (CSPO) - pending issued by Project Brilliant Scrum Master Certified (SMC) - pending issued by Project Brililant E

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