Customer Service/ Social Media Representative

OKONMAH COGEL NKECHI

No ** Teco Way Ejigbostreet Lagos.

E-Mail: ************@*****.*** Mobile: Number: 081********.

CAREER OBJECTIVE

To contribute to the profitability and success of your organization that will adequately improve my professional skills and enhance my potentials toward achieving the organizational objective of a potential employer as well as career growth.

ACADEMIC QUALIFICATIONS:

University of Benin

BA Foreign Languages (Major in French) 2012-2015

Surulere Secondary School (SSCE) 1998-2004

Nigeria Navy Primary School (FLSC) 1992-1998

WORK EXPERIENCE

10point Zero Nigeria.

Sales/Customer Service Officer May 2017- Till date

Responsible for acting as a liaison between customers and companies.

Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Assist with placement of orders, refunds, or exchanges.

Inform customer of deals and promotions and sell products and services.

Utilize computer applications to handle high message volumes.

Compile reports on overall customer satisfaction.

Nigeria Army School of Artillery (NYSC)

French Instructor/Admin Assistant. May 2016- April 2017

Instructed students in French language vocabulary, and pronunciation.

Created and administered examinations, assignments, and projects according to curriculum assessment standards.

after-hours tutoring for students to increase proficiency in spoken and written French.

Perform clerical functions such as typing, photocopying of documents.

AB Micro Finance Bank

Admin Assistant 2010-2011

Provides administrative, secretarial and clerical support to others in the office such as scanning and photocopying documents

Co-ordinate and organize appointments and meetings

Assist with event planning and implementation

Monitor and maintain office supplies and ensure office equipment is properly maintained and serviced

Perform work related errands as requested such as going outside the office premises.

De Banquet Restaurant

Customer Sales Cashier 2O07-2009

Handle cash transactions with customers using cash machine

Scan goods and collect payments

Maintain record of products collected in the store.

Make sales referrals, cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information

PERSONAL SKILLS

Excellent listening and customer service skills

Attention to Details

Integrity

Dependability

Excellent interpersonal relationship with others

Ability to employ initiative to provide solution to business challenges

Stress Tolerance

Self Control

Strong team player

Ability to multi task

Ability to handle objectives and win customers over

Excellent interpersonal and communication skills.

LEISURE INTEREST

I enjoy most team sports, especially football and tennis, volleyball and chess game. I am passionate about inspirational music and good books. I love to initiate and develop new acquaintances.

PERSONAL DATA

Date of Birth: 21 February, 1990

Sex: Female

Nationality: Nigeria

State of Origin: Delta

Marital Status: Single

REFERENCES

Available on Request.

Contact this candidate