Customer Service Data Entry
Resume:
Ashanti A. Roberts
Milwaukee, WI *****
Phone: 414-***-****
Email: ***********@*****.***
Objective: To obtain a position where I can utilize my skills to grow personally and professionally.
Skills:
Proficient in Microsoft Office applications
Customer Service Oriented
Ability to work in a fast paced environment
Successful in both team and self directed settings
Strong multitasking ability
Windows proficient
Excellent interpersonal skills
Typing Speed: 60wpm
Experience:
Ricoh USA Milwaukee, WI 3/2017 -Current
Shift Supervisor
Manage a team of 3 or more employees.
Process and perform quality control incoming and outgoing courier packages.
Process and deliver incoming mail.
Ensure the opening and closing process is completed properly.
Light scanning and copying.
Document Technologies Inc. Milwaukee, WI 12/2006 -3/2017
Shift Supervisor
Manage a team of 3 or more employees.
Process and perform quality control incoming and outgoing courier packages.
Process and deliver incoming mail.
Ensure the opening and closing process is completed properly.
Light scanning and copying.
Quality Control Operator
Verified two-to-three operators’ quality of production while they produce, on average, three-to-four thousand dollars of daily revenue between them.
Prepared jobs for delivery to clients with accurate billing meters, instructions, assembly and punctuality.
Reprographics Specialist
Maintained industry standard speed and quality throughout the production process.
Imaging Specialist
Participated in the various processes of imaging, including: scanning, quality control and preparing/producing blowbacks.
Checked specifications for scans for accuracy and quality requirements
Networking (loading images and files).
Kept track of records coded.
Data entry and coding.
Prepped documents: removed physical breaks and placed a "barcode target sheet" in place of physical breaks.
Reviewed all output images for proper sizing, resolution and overall quality.
Back prep: Removed all barcode target sheets and replaced all physical breaks.
Customer Service
Educated customers on capabilities and services provided by DTI.
Created and maintained positive relationships with customers.
Obtained accurate job specifications from customers.
Completed work orders completely.
Picked up jobs from clients.
Delivered finished jobs with invoices to clients.
Delivered perks to clients and prospects.
Properly assessed and priced jobs.
Completed work orders.
Education:
National Paralegal College 10/2016
Masters of Science in Legal Studies
University of Phoenix 02/2013
Bachelors of Arts – Criminal Justice Administration
Associates of Arts – Criminal Justice 05/2011
Jesse Spalding High School, Chicago, IL
High School Diploma – General Studies
Accomplishments:
Cumulative GPA: 4.0
Ranked #1 in the top ten percentile of my graduating class
President of the National Honor Society
Class Treasurer
Member of Who’s Who Among American High School Students
Member of the Wiley White Foundation
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