Customer Service Training

Curriculum Vitae

Rabin Kumar Rai

Mobile No:+974-********

Nationality: Nepali

Date of Birth:- 28/03/1989

Marital status:-married

Sex: Male

Religion:-Hindu

Email: ************@*****.***

Al-wakra, Edan-38,Doha,Qatar.

OBJECTIVE:-

A suitable position as above with a reputed organization & to work in an innovative and competitive environment, and to attain & fulfill organizational goals thereby simultaneously achieving personal career growth.

PERSONALITY:-

A dedicated team player with demonstrated abilities, who can bring to your additional professionalism, passion, productive ideas, enthusiasm and out of the box thinking with practical work experience.

PROFILE:-

Having 5 years of overall experience in housekeeping.

S.L.C ( School living certificate)

H.S.E.B( Higher Secondary Education Board Certificate)

Have excellent communication skills in English, Hindi & Bangla,Nepali,Basic Arabic

Have excellent customer service & people management skills.

Well experienced in training staff; leadership counseling & motivation.

Can achieve organizational goals by building an effective team.

Strongly commercial with excellent communication and interpersonal skills.

Enthusiastic & goal oriented and have a good understanding of emerging organization & customer requirements.

An excellent team player & can get along with different nationalities in day to day Housekeeping operation

Experience:-

Working as a HK team leader 2 years Experiences in TIA(Airport) from Kathmandu,Nepal.

Currently I am working in FMM ID (3498) as a Janitor and my working area Hamad International Airport since 31, May 2014 thorough knowledge of airport all areas, VIP lounge, 1st & Business class area from store thorough knowledge of housekeeping.

Working as Janitor in Hamad International Airport Qatar

Job Role And Toolbox:

Attended daily briefing.

Excellent knowledge of cleaning machines, chemicals,

Color coding, PH values, MSDS & COSHH.

Lost and found processor speed.

Listening to, understanding and clarifying guest concern.

Approaching guests in an attentive, friendly, courteous and service oriented manner.

Making sure that all the colleges are maintained well all the areas.

Maintaining guest confidentiality at all time.

Daily maintain a good communication with our client to anticipate their needs as per cleaning aspects.

Maintaining a high standard of personal appearance and grooming.

Training up new housekeeping staff whoever is attached with our team.

Maintaining an inventory of all assets and housekeeping supplies.

Complying with all health and safety standards.

Inspect work areas and equipment to ensure that cleanliness and safety standards are maintained.

JOB PROFILE:-

Build excellent relations with the team members.

Understanding the day to day running operations of the Housekeeping Department

Responsible for the complete co-ordination.

Being a Team player in day to day activities.

EDUCATIONAL QUALIFICATIONS:-

Level:

School Name of Institution:

Year:

Division:

H.S.E.B

Shree simpani Higher Secondary School, Khotang Nepal.

2008

2nd

S.L.C

Shree simpani Higher Secondary School, Khotang Nepal.

2005

Pass

Computer knowledge Skill:

Basic computer Knowledge,Internet Browsing .

ACHIEVEMENTS AND TRAINING:-

Initial fire-fighting and fist aid training organized by FMM in 2017.

TENNANT equipment’s models,F12,V7, T5, TM5,T7+ E5,R14, and T3+ use and care training completed by FMM.

Basic Food Hygiene Training Certificate Qatar.

L1 Award in food Safety Personal Hygiene Course Certificate Qatar.

Passport Details:

Passport No: 06648541

Date of Issue: 18/08/2013

Date of Expiry: 17/08/2023

Permanent Address: Simpani VDC-5, Khotang,Nepal

DECLARATION:-

I hereby declare that the above information is true and correct to the best of my knowledge.

ERENCES ARE AVAILABLE ON REQUEST

Rabin Kumar Rai

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