Customer Service Data Entry
Resume:
PENNY VICK
**** ********* **, ******** ****, OK *3120
405-***-**** ***********@*****.***
To obtain a position as a team-player in a people-oriented organization where I can
maximize my customer-service experience in a challenging environment to achieve the
corporate goals; and obtain an entry level/mailroom position that will enable me to use
my strong organizational skills, educational background and ability to work well with
people. Attentive individual with superior cleaning skills thanks to 5 years in [Business
Industry] sector. Reliable and dedicated with ability to stand for long periods and lift 15
pounds with ease.
SKILLS
Teamwork and interpersonal skills Leadership
leading by example and encouraging Team leadership
teamwork Listening
Interpersonal skill-building through Mail
problem solving, resolving group, Office
personal, and business conflict MS word
Resilience through establishing realistic Office equipment
life goals, and take positive actions Organizational
Communication skills Copiers
Interpersonal skills Policies
Clients Problem solving
Customer satisfaction Problem resolution
Customer service Structured
Customer service training Teamwork
Data entry Telephones
Electronic mail
Fax machine
Focus
Inventory
WORK HISTORY
Coverall Janitorial Services
Housekeeping // Oklahoma City, OK // December 2012 to July 2018
Managed a high-volume workload within a deadline-driven environment.
and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of
the company's primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external
auditors) -- earned 100% marks in all categories including communication skills,
listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense
customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer
satisfaction and improve productivity.
Daily clean building by sweeping, mopping, vacuuming, cleaned and polished furniture
according to client's satisfaction.
Document Clerk // Oklahoma City, OK // August 2009 to May 2012
Converted documents by enlarging or decreasing of size for printing, requested from
clients.
Organized and fulfilled internet e-mail communication electronic mail requests and
phone calls received from clients, with specific instructions, and.
Presented strong listening and communication skills.
Health Market
Mail Clerk/Check Clerk/Policy Auditor // Oklahoma City, OK // November 2003 to August
2008
Entered policy data into computer for new clients and, updated information for existing
clients making data easily accessible to maintained files for each policyholder that are
nearing renewal or, policies that are being canceled.
Examined and scanned Life Insurance applications in supporting administration.
Processed deposits for all departments and verified amounts copied and verified all
checks with the amount and valid information.
Operated mail machine daily by submitting stamp postage on company mail for U.S.
mail courier pick up.
Supervised and scheduled supply orders for each department to ensure cost efficiency
with vendors to develop business relationships.
Contacted potential clients outside the office providing accurate transmission of
information to administration on a daily basis to improve a flow of communication
between clients outside of the company, and sent all documents and checks to the
mail-room to get mailed out for clients to receive.
Redeemer Lutheran Church
Church Secretary // Oklahoma City, OK // January 2003 to November 2003
Designed weekly newsletters, implemented Sunday bulletin, using MS word and Excel
spreadsheet, answered four office phone lines, coordinated inventory, filed church
documents, and reconciled financial accuracy transition to data entry.
Operated office equipment such as; copiers, fax machine, computer, and telephones.
Followed structured procedures from pastor and, disseminating these functions daily.
EDUCATION
Management Organizational Leadership Change - Organizational Leadership and Change
Colorado Technical University // Colorado Springs, CO // 12/2017
Human Services
Colorado Technical University // Colorado Springs, CO // 12/2015
Bachelor's of Science - Criminal Justice, Human Services
Bachelor of Science - Criminal Justice, Human services
Strong customer service in understanding customer needs, and deliver the expected
outcome.
Ensure team leadership, with individual performance plans
Monitor team performance
Manage training and development with team members.
Contact this candidate