Ashburn, VA • 412-***-**** • email@example.com • www.linkedin.com/in/saumyadas
Visionary, CxO, Global Digital & Data Strategy, Cognitive (Cloud, AI, ML, Blockchain & IoT) Leader who draws from vast multi-industry expertise for digital transformational services that enables faster time-to-value throughout Fortune 100 businesses, managing revenues with P&L over $1B with over 2,000 employees. Collaborative, problem solver and humble leader with entrepreneurial grit, and a legacy of building new, billion-dollar businesses, and steering rapid, strong growth in consulting services. Innovation driver who bridges the gap between creative ideas, their practical application in addressing business needs and providing strategic business direction to overcome toughest obstacles. Veteran in optimizing and aligning IT investments to the business, driving efficiencies and unified customer experience. Keen aptitude to build lasting partnerships, working with strategic clients and vendors to formulate digital strategy for enterprises of the future.
Thought Leadership: Propelled differentiated results for clients by evangelizing digital solutions to improve citizen services, including $100M annual savings for a government agency and 46% increase in citizen engagement through digital channel growth, along with 36% increase in customer satisfaction.
Organizational Expertise: Boosted business Y/Y revenues by over 40% for last consecutive five years.
Market Winning Growth Strategist: Pursued key client sales worth more than $10B (FY 2011 – FY 2018) and cross industry value-added propositions with more than 70% win ratio.
Multimillion-Dollar Transformation: Executed $70M (with P&L responsibility) transformational digitization of Disability Claims Processing program at US SSA using predictive analytics and AI.
Recognition: Received coveted IBM Service Excellence Award, IBM Eminence and Excellence Award, and Aetna Healthcare Excellence Award; bestowed only to most accomplished leaders. Award-Winning Business Leader for Transformational Impact
Managed Business Operations
AI Blockchain ML IoT RPA
Large Business Transformations
Strategic Business Growth
Customer Experience CRM
A Career of Driving Innovation, Strategy and Technology for Profitable Results Wipro, Ashburn, VA 10/2017 – Present
Leading global information technology consulting services company with over 170,000 employees serving clients across six continents. GENERAL MANAGER – DIGITAL & COGNITIVE CLOUD SERVICES – AMERICAS Appointed to lead $1.6B business with growth and full P&L responsibility across Americas, and for his thought leadership in cognitive digital enablement. He is driving the confluence of Big Data, Cloud and Artificial Intelligence
(AI) for next generation of transformation. His portfolio includes digital and data strategy, advisory, innovation, business development and delivery excellence of consulting services around digital experience, data analytics, modernization and managed service operations, powered by proactive AI, adaptive Machine Learning (ML), IoT, Blockchain & Robotic Process Automation (RPA).
Innovation Driver: Focused on creating IPs that helped launch futuristic services such as Wipro Holmes AI as a Service, Machine Learning as a Service, and Blockchain as a Service.
Business Leadership: Challenged service lines with growth overdrive resulting in doubling the Y/Y revenue.
Revenue Maximizer: Increased revenues from active engagements from 68% to 96%, coupled with operating leverage from productivity initiatives to drive higher margins and higher mix as-a-service revenues (up 17%).
Organizational Agility: Brought scattered ecosystem offerings under unified structure to improve cohesiveness, sales and delivery excellence, and increase competitive win ratio from 22% to 54%.
Brand Evangelist: Drive analysts relationship strategy and spearheaded strategic marketing to propel Wipro to the leadership position (Gartner, Everest, IDC, Constellation, etc.). DRIVING DIGITAL & DATA LED COGNITIVE DISRUPTION
FOR THOUGHTFULLY BOLD REINVENTION OF BUSINESSES
Saumya Das Page 2
IBM Global Business Services, Herndon, VA 2003 – 2017 CHIEF CLOUD SERVICES OFFICER – US Government and GBS HEAD – BLUEMIX FEDERAL, 09/2015 – 10/2017 Engaged for vision to win untapped Federal Cloud market, $20B by 2020, delivering Gov Consulting Services. Authored growth success, steering key strategic initiatives essential for achieving rapid sustainable progress. Initiated organic and profitable, high growth platforms using Watson AI driven cognitive cloud as competitive asset. With $600M+ Gov Cloud revenue and 1000+ organization, provided managed business services delivery.
Revenue Driver: Boosted the practice Y/Y revenues by 40% for last consecutive five years.
Market Expansion: Demonstrated market-winning growth strategies with $1B win at US Department of Interior, bringing $100M annual savings for agency that included multiple digital offerings fueled with analytics & AI.
Key Business Wins: $219M Watson (AI) as a Service for Defense & Intelligence Community, $178M Virtual Data Center, and $37M Fraud Analytics & Unified Case Management System for Centers for Medicare and Medicaid Services, $320M for Defense Commissary Agency’s PoS & RPA, and $79M Health IT for Defense Health Agency.
First of a Kind: Pulled cross-brand IBM components to win a $30M AI on cloud based innovative per user, per transaction-based cognitive solution as a service for US Department of Agriculture. Sanskriti Inc. – A Nonprofit Organization 12/2013 – 12/2015 EXECUTIVE BOARD MEMBER, DIGITAL CHAMPION
Assigned as key member of executive board to provide leadership and bring innovative ideas in engaging constituents toward mission of community service. Donned Digital Champion role, improving community outreach using AI powered social analytics, leading to 150% increase in citizen engagement and 70% annual funds increase. IBM Global Business Services 08/2011 – 08/2015
CLIENT INNOVATION SERVICES EXECUTIVE – US Government and Healthcare Selected for strong precedent in establishing, driving and delivering new revenue for IBM. Go-To-Market leader who identified large, untapped market for shared services and slowly maturing market for hybrid cloud consulting.
New Service Line Gains: Established new service line for Managed Business Operations delivered from a highly secured facility with significant value and competitive advantage – immediately slashing $4.5M in annual operational costs and scaling to $240M annual services revenue with 500+ practitioners.
Federal Cloud Pioneer: Won and led IBM’s first Federal Cloud Migration program in 2011with $25M program scope for US Department of Defense – Air Force (supporting over 700,000 USAF personnel globally) moving Enterprise Information Systems to cloud – exceeding all SLAs.
Major Business Win: Awarded $6B contract from Defense Intelligence Agency for Enhanced Solutions for the IT Enterprise to build digital platform powered by big data, predictive analytics and Watson AI engine.
Marquee Partnerships: Launched AppleCare for Federal in 2014 as part of Managed Business Operations to support IBM-Apple partnership and IBM MobileFirst solutions aligned to government’s BYOD initiative.
Re-usability Innovation: Created innovative and reusable assets, including Business Value Accelerators, Health IT Maturity Model, AI Quick Start, and Right-To-Left Service Optimizer. IBM Global Business Services 10/2009 – 07/2011
CHIEF CUSTOMER EXPERIENCE OFFICER, BUSINESS PARTNER EXECUTIVE – US Government and Healthcare Designated as thought leader for Smarter Citizen Services and Case Management. Advocated improving citizen experiences from government services. Established new business relationships with industry leading firms, directing alliance strategy, growing partner ecosystem and creating best-of-breed innovative solutions for citizens.
Slashed Costs: Acted as market advisor for IBM’s innovative Smart Health Benefit Exchange that reduced initial start-up costs by 35% and ongoing maintenance costs by 60%.
Partnership Expertise: Served as Alliance Heads for SugarCRM – North America, Pega – Healthcare, and Oracle RightNow – Federal overseeing integrated offerings, propelling additional $70M revenue.
Thought Leadership: Steered focus on Design Thinking and Customer Engagement Points, raising citizen engagement by 46% through digital channel growth and increased customer satisfaction by 36%. IBM Global Business Services 06/2008 – 06/2011
BUSINESS SALES AND DELIVERY EXECUTIVE – US Government and Healthcare Brought into public sector as a Case Management expert for excelling in driving IBM program profitability, to provide delivery oversight to multiple large programs. Saumya Das Page 3
Multimillion-Dollar Transformation: Executed $70M digitization of Disability Claims Processing at US SSA fused with AI predictive modeling, improving average adjudication time of more than 3M annual disability claims by 13%.
Engagement Leadership: Provided oversight with full P&L responsibility for $55M New York City Housing Authority
(300+ consultants working onsite and two global delivery centers), reducing processing time for Public Housing and Section 8 Applications by 30 days (20%).
IBM Global Business Services 08/2003 – 06/2008
PROGRAM MANAGER AND CAPTURE MANAGER – HEALTHCARE AND INSURANCE SECTOR Chosen for expertise in managing complex CRM initiatives within healthcare and insurance sectors. Led CRM programs and grew IBM business for existing as well as new clients in addition to delivery oversight.
Global Portfolio Leadership: Directed Health IT program delivery and $40M+ portfolio management at Aetna within Medicare Modernization Act (MMA) and Pharmacy (Rx) domain from five globally dispersed locations – producing $90M in savings, with a 20% reduction in medical cost per member.
Revenue Generator: Expanded IBM’s presence at TIAA-CREF, growing annual revenue over $6M.
Strategic Business Transformation: Executed $100M successful business pursuit at Cigna.
CRM Modernization: Led the program at Cuna Mutual, reducing customization from 85% to 25%, and increasing user adoption from 40% to 80%.
iGATE (Now Capgemini) 01/1999 – 07/2003
PROJECT MANAGER, SOLUTION ARCHITECT
Recruited to spearhead CRM business and lead business development for contact center transformations.
Multi-industry Solutions Expertise: Designed new Contact Center solutions for Guardian Life and Citibank.
CRM Integration: Architected integration of legacy systems at PNC Bank with new CRM system.
Marquee Clients: Built Claims Management System for AIG and Contact Center solution for CompUSA. CMC Ltd (Subsidiary of Tata Consulting Services) 07/1996 – 12/1998 PROJECT LEAD
Launched India's first integrated Insurance solution and managed its implementations at various clients, including Afro-Asia’s largest and India’s second largest non-life insurers, capturing 70% of total Indian insurance business. Education
Executive MBA, Virginia Tech, Pamplin College of Business (2013) – Honors BE, Computer Science and Engineering, National Institute of Technology, India (1996) – Honors Boards, Events and Publishing
Executive Board Member, Digital Champion, Sanskriti Inc. – A Nonprofit Organization, 2013 – 2015 Keynote Speaker, at various forums, including APAC One Voice, Global Government Innovation Conference and Information Week Executive Forum
Published Author: Cloud for Business – Enabling Smart Future, Wipro Cloud Computing and Healthcare, Virginia Tech
Smart Work: Leveraging Advanced Case Management for Citizen Service Transformation, DC Round Table – Information Week Executive Forum
Social Services Industry: Disability Benefits, IBM Social Services, Virginia Tech Optimizing Today’s Contact Centers, IBM Institute for Business Value Future of European Union and Euro, Virginia Tech, LinkedIn Industry Recognition
Awards: IBM Service Excellence Award IBM Eminence and Excellence Award Aetna Healthcare Excellence Award Recognition: Make a Difference Award from CMC Limited for pioneering digitization of insurance in Afro-Asia