Human Resouces, Payroll, PMP, Manager Customer Service, Logistics

SHAUNTAE M. GREENE

White Plains, MD *****

Home: 301-***-**** * Cell: 301-***-****

***********@*****.***

EXPERIENCE Offering over ten years of Human Resources and Management skills. Qualifications consist of strategic planning and implementation, Evaluating employee relations, Human Resources policies, programs, and practices. . HIGHLIGHTS

*Great Communicator *Team Leader/Builder *Results Focused *Customer Friendly *Fast Learner *Recruiter/Trainer/Motivator *Asset Protector *Special Events/Promoter *Quality Controller *Managing Inventory Assets *Manage Accounts Payable *Expense Control

*MICHAELS

Waldorf, MD Store Manager/Human Resources 11/2009 to 4/2019

• Develop and Manage five Assistants Managers. Operation Manager, Framing Managers, Receiving Manager, and two Frontend Customer and Service Managers. • Supervise 20-50 employees. Provide exclusive time towards managing, training and supervising the company by providing great leadership to all members of management. • Establish and conduct orientation and training thru Knowledge Zone training system. • Maintain recruiting, testing, and interviewing. Analysis exit interviews and recommend position changes thru People Answers. • Develop and implement plans to cross train, support and motivate employees for fast track promoting towards future openings. • Utilize Oracle system to administer all active employees. Best Store staffing, Turnover Report, Associate Anniversaries, Employee Verifications, Terminations, Appraisals, HR Views Employees personal information, promotions/demotions and transfers, off cycle pay changes, Compensation workbench, and Leave availability. • Maintaining Benefits, directing claims, LOA, and Educational plans through the benefits program. • Maintaining Incident and Accidental Reports thru Gallagher Bassett. • Responsible for corrective action of store personnel action with Human Resources. • Responsible for maintaining all active and non-active employee files, I-9’s, daily paperwork and trained on companies retention policy thru Iron Mountain. • Responsible for ordering and budgeting thru Bunzel. • Responsible for Payroll and Scheduling utilizing Infor Workforce Management System. • Responsible for profit and loss of company’s assets. • Maintaining Cash handling/Budgeting utilizing Cash master Omega 230. Manage accurate inventory warehouse materials. Schedule and Track inbound and outgoing shipments. Ensure materials are delivered to sites in a timely manner as per client’s criteria. Maintaining customer service logs and safety records.

• Currently utilizing Windows 7/10 to perform daily operations, Outlook Mail 2010, and Excel Spread sheets, Adope Acrobat Pro., Microsoft Office, Word, PowerPoint, Excel, and Access.

A J Wright

Oxon Hill, MD General Manager/HR Assistant 07/2006 to 10/2009

• Lead and developed Assistant Mgr., Managers-in-Training, Operations Mgr. and 25 to 40 associates. Provide constant reinforcement towards upward mobility in positions. • Coordinate and manage all store activities effectively, incl. developing outside sales relationships to ensure customer satisfaction. • Develop associates that will result in improved performance. • Develop strategies to increase store sales and decrease loss. Partner with Loss Prevention/DM to ensure all areas of the store meet and exceed company policies, procedures and safety standards. • Functions: o Customer Service: Support and coach associates to provide exceptional levels of customer service. o Human Resources: Supervise all store personnel; hire, orient and train personnel as required. o Provide open communication and guidance to all associates and managers by meeting with associates regularly. o Ensure a positive customer service experience. o Manage company inventory, assets, expenses and payroll.

STAPLES

Washington, DC, General Manager 09/2002 to 07/2006

• Supported customer connections by enhancing internal/external customer relationships. • Supervised Operations Manager, Sales Manager, Office Manager, Copy Center Manager and 15-20 associates. • Supported, coached and developed qualified associates. • Ensured that assets were properly protected. • Provided leadership, weekly staff schedule, payroll, budget, weekly POG’s RTV/RTW’s and managed inactive clearance. • Supported all company incentives, policies and procedures.

EDUCATION

Suitland High School, Forestville, MD 1990

ASSOCIATE OF ARTS: COSMETOLOGY 1995 New Carrolton Beauty Academy, New Carrolton, MD Alison Diploma in Human Resources 2019 On-Line Certificate

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