Michelle J. Sanford

*** ****** ****** ******, ** 34108 559-***-**** ac9exz@r.postjobfree.com

Energetic and results-oriented professional with excellent qualifications and experience to support mortgage loan activities that require strong sales, communication, relationship building, and customer service skills. Proficient at working effectively independently and as part of a team in demanding fast-paced environments to complete tasks while adhering to deadlines and performance expectations.

Areas of Strength

Database Management Business Development

Strong Customer-Centric Focus Team Building/Leadership

Sales/Customer Service Aptitude Creativity and Problem Solving

Lending Regulations / Procedures Excellent Written and Oral Skills

Professional Experience

Branch Manager, Engle Mortgage Group, Visalia, CA 2010 – 2019

Directly responsible for applying strong communication and relationship building skills and extensive mortgage industry knowledge to provide a high level of support to origination staff. Accountable for preparing/reviewing loan documents, entering application information into Encompass, gathering additional documentation as needed, and working effectively with customers, loan officers, real estate agents, escrow, and title throughout the process.

Top rankings in Scottsman Guide

Recognized consistently for outstanding sales performance and results, exceeding expectations, team collaboration and leadership, and for demonstrating a high degree of professionalism, accountability, honesty, and integrity.

Demonstrate excellent organization, time management, and multi-tasking skills with ability to prioritize work.

Quickly address internal and external customer needs/requests as well as resolve any issues in a timely manner.

Facilitate open communication with borrowers and loan processors at the branch and corporate office. Interact with processing team and operations to ensure that all files are closed on behalf of assigned loan consultant.

Prepare daily/weekly status of files currently in progress for the loan consultant, assist loan consultants with CRM activities, and complete additional sales, marketing, and administrative related functions.

Additional Experience:

Senior Loan Officer, Kings Mortgage, Visalia, CA (2009 – 2010)

Senior Loan Officer, GMAC Mortgage, Visalia, CA (2005 – 2009)

Education

Licensure: Nationwide Mortgage Licensing System (NMLS) License, Licensed Real Estate Agent, California

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