Customer Service Insurance
Resume:
Kristi A. Aguilar
Dallas, TX 75240
**************@*****.***
Objective: To obtain a full-time position with a well-established company that will allow me to utilize my knowledge and skills and provide an opportunity for advancement. Worley Catastrophe – May 2016 thru November 2018 Auto Liability/Total Loss and Property Property: Investigate claim damages and situation using internal and external resources to include speaking with the insured or other involved parties such as contractors, requesting and receiving a field investigation report, research on past claim activity, research on external websites for CAT event confirmation, and engaging vendors for services, material supply and/or pricing. Determined policy coverage through analyzing investigation data and policy terms, including whether claim will be approved or denied. Notified insured of same. Maintained accurate and current communication with insured and maintained accurate and current documentation of claim file throughout lifetime of claim.
Paid/Denied/Closed claims based on coverage determination. Auto Liability/Total loss: Complete coverage investigation to ensure coverage is available and active on the date of loss, inform customers of coverage and claims process. Secure recorded statements from all parties involved to confirm facts of loss. Review property damage estimates, police reports, and all other documents related to claim to properly adjust and evaluate claim. Process incoming and outgoing claims related mail. Process claims payments when appropriate. Total Loss handling to include negotiation, settlement and salvage process.
The Best IRS – October 2015 – May 2016 Empower Insurance and April 2017 – July 2017 Windhaven Insurance Liability Non-Injury Adjuster
Responsibilities: Complete coverage investigation to ensure coverage is available and active on the date of loss, inform customers of coverage and claims process. Secure recorded statements from all parties involved to confirm facts of loss. Review property damage estimates, police reports, and all other documents related to claim to properly adjust and evaluate claim. Process incoming and outgoing claims related mail. Process claims payments when appropriate. Total Loss handling to include negotiation, settlement and salvage process.
21st Century General Agency – January 2015 – October 2015 Richardson, TX - Liability Non-Injury Adjuster
Responsibilities: Entering initial loss report. Complete coverage investigation to ensure coverage is available and active on the date of loss, inform customers of coverage and claims process. Secure recorded statements from all parties involved to confirm facts of loss. Review property damage estimates, police reports, and all other documents related to claim to properly adjust and evaluate claim. Process incoming and outgoing claims related mail. Process claims payments when appropriate. Total Loss handling to include negotiation, settlement and salvage process. Outgoing subrogation preparation and incoming subrogation review. First Call Bodily Injury Settlements. Affirmative Insurance Services – July 2010 – December 2014 Customer Service/Liability Non - Injury Adjuster/Operation Assistant United Auto Insurance Services – April 2008 – February 2010 Liability Non – Injury Adjuster
Safeco Insurance – September 2006 – March 2008
Liability Non-Injury Adjuster
GEICO – August 1998 – August 2006
Liability Non – Injury Adjuster
State Farm Auto and Property Certified
NFIP Certified
Liberty Mutual Certified
Licensed in 31 states to include New York
REFERENCES AVAILABLE UPON REQUEST
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