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Management Customer Service

Location:
Centurion, Gauteng, South Africa
Salary:
35000
Posted:
May 18, 2019

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Resume:

Mandla tony Cele

CURRICULUM VITAE

PERSONAL INFORMATION

Surname: Cele

Full name: Mandla Tony

Identity number: 840-***-**** 084

Contact numbers: 074-***-**** (cell)

032-***-**** (work)

086-***-**** (fax)

Email: ac9eni@r.postjobfree.com

Residential address: 409 Waverley

54 Victoria Embankment

Durban

4001

Gender: Male

Marital status: Single

Home language: Zulu

Other languages: English and Xhosa

Nationality: South African

SUMMARY OF QUALIFICATIONS

Bachelor of technology on business management current studying (2018,2019)

Specialist in operation management NQF6 – (2016, 2017)

Business Management Development Program NQF6 (2015)

Fundamental in Business Program NQF5 (2014)

Healthy and safety Officer Certificate (2016)

Fire Fighter Marshal Certificate (2017)

N2 Certificate in Business Studies

N3 Certificate in Business Studies

Pastel Certificate Version 6

Bachelor of technology on business management

Financial management

Marketing management

Specialist in Operation Management NQF6

Subjects

Organisational Behaviour

Financial Management

Quality Management

Demand Management & Jit

Corporate Governance

Inbound Logistics Outbound Logistics

Material Requirements Planning

Business Management Development Program NQF5

Subjects

Financial Management

Integrative Management

Operation management

People Management

Principles of Business Economics

Quantitative Approaches to Business Studies

Marketing management

Fundamentals in Business Management Program NQF5

Subjects

Business communication

Business Mathematics

Economic Fundamentals

Understanding Your Customer

Introduction To Accounting

First Line Management

Principles of Operation management

TERTIARY EDUCATION

Institution: Durban University of Technology

Period at institution 2015 -2019

Institution: Coastal KZN Fet College (Swinton Campus)

Period at institution 2004 – 2005

2004 Academic year: Business English

Office Practice

Computer Practice

Accounting

2005 Academic year; Business English

Office Practice

Computer Practice

Accounting

Pastel Accounting Version 6

SECONDARY EDUCATION

Highest Standard: Matric (2003)

Subjects passed: Zulu

English

Mathematics

Physical Science

Biology

Technical Drawing

School Attended: Robert Hlongwa High School

INTERESTS

Teaching; Mentoring and Reading

EMPLOYMENT HISTORY

1.Employer name:

Name of organisation: Metropolitan Life

Position held: Administrator

Daters of services: August 2006 – July 2008

Main Responsibilities:

Capture New Business on CICSP (kicks)

Complete New/replacement record from data

Control pending forward Stop orders with expired categories to head office, lodging new stop orders

Send and receive mail, print messages and ensure distribution to correct personal

2.Employer name:

Name of organisation: Metropolitan life

Position held: Client service consultant

Dates of service July 2008 – current

Main Responsibilities

Capturing partial surrenders and loans and do payments

Processing claims, following up on pending claims

Follow up on customers policy enquiries

Attending to client queries with regards to product life covers, funeral policies, hospital planes, investment, home services, lodging new stop orders bank debit order, explain the benefits on all types of policies and accessing death claims.

Additional responsibilities

Access documents and authorised payments for other Cso,s in the absent of a Csm

Caretaking the Stanger Cso since the is no CSM currently

Presenting the cso reports based on operations functions, leads referrals etc on regional meetings

Achievements in a region

Saved R362100 Fraudulent claims in 2018 to date under Stanger Cso (Ilembe region)

Saved R80000.00 fraudulent claim in 2019 as yet under Stanger Cso (Illembe region)

Board of trustees

Name of the company: Waverly body corporate (Durban)

Position: Vice Chairperson (part-time)

Date: currently serving

Other responsibilities: Attending to complaints from tenants, doing budgeting for the body corporate, resolve issues and doing short term planes and long term planes. Doing reports monthly, yearly approving and disapprove projects. Supervise the body corporate staff, Supervisor and Admin staff. Approve insurance claims and follow up on outstanding claims and doing financials for the body corporate. All the functions of a Trustees

REFEREES

Name: Sandra Hanafey

Position: Metropolitan Life – Regional Manager

Contact details: 031-***-**** (telephone)

ac9eni@r.postjobfree.com

Name: Kresan Govender (chairperson)

Position: Waverly body corporate - Chairperson

Contact details: 082*******

Kresan Govender <ac9eni@r.postjobfree.com>

Name: Keketso Mabusela

Position: Metropolitan life – Customer Service Manager

Contact details: 031-***-**** (telephone)

ac9eni@r.postjobfree.com

CURRICULUM VITAE

MANDLA TONY CELE

Mobile: 084-***-**** Work no: 031-***-****/ Email: ac9eni@r.postjobfree.com



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