Customer Service Professional

Mary Alice Garrett

***** ********* ***** ***** #****, Houston, TX 77034

Cell: 281-***-**** • ********@*****.***

Professional Summary

Organized and detail-oriented. Dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Skills

MS Office * Risk Management * Organized

Multi Tasker * Customer Service Oriented

Experience:

Loris’ Gift Shop

Webster, TX

Clear Lake Hospital -- 10/16 to Present

Sales Associate - Key Holder

Effective in meeting sale goals. Delivers exceptional customer service to ensure repeat customers. Exceptional suggestive selling skills aimed at meeting both the store’s and self-sales goals.

Ability to cross sell and suggest additional products through demonstrating and painting a visual for the customer. Knowledgeable in completing sales transactions quickly and effeciently. Proficient in Web Order sales initiatives, and the ability to build the volume of sales. Effectivec in educating interested customers on the use of Breast pump equipment, contracts, and cost. Knowledgeable in preparing merchandise for disply, and assisting in ensuring high product visability.

Expert at receiving merchandise, pricing, and following company plan-o-grams.

Interacts well with Regional, District, Store Manager, and co-workers to ensure that the store is represented in a positive and productive manner at all times.

Conducts store policy opening and closing procedures to the letter. Ensures cash drawers are verified at openings, shift changes and closings.

RSG Marketing

Houston, TX

Field Representative 05/2014 - 09/2016

Marketed government LifeLine phone services benefit programs bu enrolling eligible clients. Verified ID's, proof of income, program eligibility participation documentation. Maintained phone inventory. Utilized the RSG Marketing application for implementation of applications.

Interacted with RSG’s customer support, problem solveing, and verifying participants information. Followed up with clients to ensure services were working and offered assistance if needed.

Worked with Neighborhood Community Services, The Houston Food Bank, ABC Dental, Community Churches, Local Food Banks, Houston Independent School District, other area school districts, and Disabled Veterans Programs. Serviced Harris, Galveston, and other Texas Counties.

OnSource

Harris and Galveston County, TX

Field Inspector Field Representative 3/2014 - 10/2016

Performed on-site inspections & damage reports per dispatched assignments. Photographed property damage, automobiles, boats, buildings, etc.

Scheduled appointments with clients for property locations, damage assessments, inspections, and photos.

Complied with deadline of company to edit and upload photos, complete damage reports and forward to OnSource via their company on-line application.

Oldskools Family Clothes Line

Houston, Texas

Owner Manager 5/2010 - 6/2016

eBay store owner specializing in Men's Big and Tall clothing. Selling International and in the USA. Held a 99% rating for many years.

Close interaction with eBay staff and Pay Pal as well as excellent knowledge of their apps.

Responsible for purchasing merchandise and marketing at a profit. Photographing garments, listing items, measurements, and descriptions prior to listing. Kept a accurate inventory. Packed, computed postage, shipped, and notified customer that item was mailed. Gave positive feedback to fast cpaying customers, and received positive feedback for great customer services provided.

Angel Care

Houston, TX

Owner Administrator 2/2004 - 6/2006

Houston, TX

Provided person centered care for the patients, health, mental, spiritual, and safety state.

Provided a high standard of life for patients with memory impairment. Utilized a modified Dementia Care plan for patients as the disease progressed.

Worked directly with Texas Department on Aging, the patients medical care teams, including hospice and palliative care.

Maintained adequate training for myself and staff as required by the state of Texas.

Kids At The Cross Roads

Houston, TX

Owner/Administrator 3/2000 - 10/2005

Operated a therapeutic group home caring for individuals and large sibling groups of children.

Implemented individual service plans with TCPS case workers and home case manager to address the specific needs of each child. Scheduled and attended Individual and group psychotherapy for children as stated in service plans. Scheduled and monitored logs and administration of psychiatric and any prescribed medication. Scheduled psychological testing, evaluation, and consultations for children according to service plans. Acted as liaison with schools and other educational services for the children. Utilized community resources, and keep the individual cultures intact. Supported and encouraged a Christian based environment. Supported respite, emergency, short, and long-term placements. Managed multidisciplinary treatment of all child life domains including social, emotional, physical and behavioral health as set out in the service plans for each child. Supported TCPS service plans for family visits and reunification of children and their families or prospective adoptive families.

Education:

Pickard High School

Brenham, TX

Associate of Arts: Early Childhood Development

Houston Community College - Houston, TX

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