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Office Specialist

Brandon, Florida, United States
$12 per hr and above
May 17, 2019

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Brandon, FL ****0

(813) 944–8011


Desire an administrative position with endless horizons in a well-managed company where my skills and potentials would be developed to provide valuable contributions to the company. To be a member of a prestigious organization where I can contribute and hone my skills and attain a high level of performance.


Volunteer December 2018 – March 2019

American Association of Kidney Patients, Tampa, Florida Helped organize and maintain office common areas. Performed general office clerk duties such as data entry into patient database as well as updating it. Duties also consists of social media research and writing, blog writing (webinar summary), newsletter research and filing.

Part-time Employee April 2018 – Present

LGC Hospitality, Tampa, Florida

Served fine dining plated events as well as buffet-style banquets; refilled food and beverages, handled special requests and general table clearing. Set up tables and chairs. Showed dedication and professionalism in attending to customer needs and maintaining good hospitality and customer relations. Maintained a clean and sanitized work area when finished.

Card Release Assistant September – December 2016 Security Bank Cards Corporation

Centralized Card Operations Division

Card Release/ Dispatch Unit – Member Support Department, Makati City, Philippines Updated customers credit card accounts on the system, responsible for the delivery of the customer’s credit cards to their home or work address. Cooperate and interacted with couriers. Data entry or take notes on their account. Daily update of the delivery status of the credit cards and their tracking numbers from couriers, be it MasterCard or Diners Club. Filed and handled various documents.

Intern/ Process Associate November 2015 – February 2016 Genpact Services, LLC, Muntinlupa City, Philippines Handled collecting from inbound and outbound calls from customers with past due accounts on their car loan. Execute the best negotiation plan fitted on the customers’ situation and helped them make their account current. Worked with a team and applied different strategies.

On-the-Job Trainee (OJT) April – June 2015

Land Bank of the Philippines, Laguna, Philippines

Training inclusive of assisting the Department Manager, Executive Assistant and the Clearing Assistant; arranged and scanned checks and slips every morning and afternoon, printed letters for clients, assisted the clients for iAccess (online banking website), encode data’s, filed salary loan folders and various documents, handled clerical jobs and tasks assigned by immediate supervisor.


Able to cope up with a new diverse environment

Additional skills in major relevant computer applications like Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) and Internet Research

Bilingual (Filipino and English)

Excellent written and verbal communication skills

Organize and has a strong attention to detail


January 2019 – May 2019 College Credit Certificate in Medical Office Specialist Hillsborough Community College – Ybor Campus

Tampa, Florida

January 2018 – May 2018 College Credit Certificate in Office Specialist Hillsborough Community College – Ybor Campus

Tampa, Florida

June 2012 – April 2016 Bachelor of Science in Business Administration Majored in Financial Management

Laguna State Polytechnic University – San Pablo City Campus Laguna, Philippines


October 18, 2015 Philippine Civil Service Commission Exam Passer Professional Level


September 19, 2015 Step Up 4th International Business Management Conference “Innovate, Elevate, Motivate.”

Quezon City, Philippines

March 17, 2015 Public Information Campaign on NDS DEMONETIZATION, NGC FEATURES & CLEAN NOTE POLICY

San Pablo City, Laguna, Philippines

September 10, 2014 Trending Business Opportunities for Aspiring Young Tycoons Santa Cruz, Laguna, Philippines

August 22, 2014 CODEB 4A’s 8th Annual Business Students’ Summit, “PASSAGE TO ASEAN (P2A) – Enriching Students’ Awareness of the Regions Cultural Diversity”

Calamba City, Laguna, Philippines

September 5, 2013 BPO in the Philippines

San Pablo City, Laguna, Philippines

I hereby certify that the above information is true and correct to the best of my knowledge and ability.

Christelle April Joyce A. Manalo



Mrs. Valerie Gonzalez

Director of Office Operations

American Association of Kidney Patients, Tampa, Florida Contact No.: 813-***-****

E-mail Add.:

Mrs. Deborah Pelaez

Marketing and Communications Manager

American Association of Kidney Patients, Tampa, Florida Contact No.: (813) 400–2394

E-mail Add.:

Mrs. Maria Elena S. Reyes

Cards Billing Officer, Junior Assistant Manager

Security Bank Corporation, Makati City, Philippines Contact No.: (+63) 917–828–9810

E-mail Add.:

Mr. Benjamin Joel T. Ibañez

Team Leader

American Express, Taguig City, Philippines

Contact No.: (+63) 956–593–7822

Ms. Czarina Andrea G. Añonuevo

Customer Associate

Land Bank of the Philippines, U.P. Los Baños Branch, Philippines Contact No.: (+63) 998–887–6774

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