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Crestview, Florida, United States
May 17, 2019

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*** ******* **, *********, ** 32536

Home: 850-***-****

Friendly and enthusiastic Medical office secretary with four plus years of specialization in customer service relations. Able to learn new tasks quickly and proficient in meeting all requirements. Represent establishment with pleasant, professional demeanor at all times.

Clerical Time Management

Critical Thinking Judgment and Decision Making

Active Learning Complex Problem Solving

Writing Active Listening

MedicalCurrent office secretary (Fulltime) 40+ hours weekly 12/2018 to Sacred Heart Medical Group at Destin - Destin, FL

Answer telephones and direct calls to appropriate staff. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records. Complete insurance or other claim forms.

Receive and route messages or documents, such as laboratory results, to appropriate staff.

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

Review and sort all electronically faxed documentation. Schedule patient appointments according to detailed scheduling guidelines. Electronically prepare patient charts for doctors review prior to all appointments. Contact out of network insurance for authorization requirements. Coordinate meetings and lunches according to Doctors guidelines. Inform Doctors of any schedule changes as well as make adjustments accordingly.

Lead Receptionist (Fulltime) 40+ hours weekly 03/2016 to 09/2018 Okaloosa Heart & Vascular Center - Crestview, FL

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Receive payment and record receipts for services.

Hear and resolve complaints from customers or the public. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Transmit information or documents to customers, using computer, mail, or facsimile machine.

Front Desk Agent (Fulltime) 36-40 hours weekly 03/2015 to 03/2016 Hilton Sandestin Beach Golf Resort & Spa - Destin, FL Greet, register, and assign rooms to guests of hotels or motels. Issue room keys and escort instructions to bellhops. Make and confirm reservations.

Keep records of room availability and guests' accounts, manually or using computers.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Review accounts and charges with guests during the check out process. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Certified Nurse Assistant (Fulltime) 40+ hours weekly 03/2014 to 03/2015 Superior Residences of Niceville - Niceville, FL

Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.

Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.

Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges.

Aid patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean.

Develop or teach strategies to promote client wellness and independence. EDUCATION

Sep 2010

Northwest Florida State College Robert L.F. Sikes Education Center Crestview Crestview, FL

GED: General Studies

Awarded Ged, equivalency of a high school diploma.

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