Tashonda S. Brown
Champlin, MN 55316
Dear Staffing Professional:
I am forwarding a copy of my resume in response to your request. I am convinced that I can make an immediate contribution towards the growth and continued success of your company.
I am a seasoned business analyst professional. I played a key role in supporting The Producer Help Desk by analyzing and processing for United Healthcare. I also came up with the concept of a refresher courses (called mini sessions), assisting team members with the ongoing continuous improvement efforts for information of products and systems that have been previously taught but needed further training to be proficient areas. I offer demonstrated superior analytical and marketing services through courtesy, empathy, effective communications, caring, and commitment to external and internal customers in all interactions.
The enclosed resume provides additional information. However, the resume can only outline what I have done and cannot fully capture the quality of my performance. Therefore, a personal interview will be essential to make this information more relevant. I look forward to an opportunity to discuss how my skills can benefit your company.
Tashonda S. Brown
11620 Oregon Ave N
Champlin, MN 55316
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Key areas of experience:
Over 4 years of experience working as a Business Analyst, Systems Applications and Product (SAP) supply chain controls production Planner and Master data Analyst. Also experienced in the customer service Strong communication skills (verbal/interpersonal), Complex multi-tasker- Relationship-oriented and positive-Information seeker. Dependable and goal-oriented administrative activities including: conducting quality assurance audit, calling clients, maintaining information, monitoring files, and processing paperwork.
Reliably communicate company policy and represent the organization to external parties including customers, the public, government, and other organizations using pertinent data and facts to identify and solve a range of problems.
Excellent problem-solving skills working on multiple projects at once supporting co-workers, customers, and members through empathy, personal care utilizing strong attention to details.
Proficient in Microsoft office suite including Word, Excel, Outlook and PowerPoint
Wells Fargo, St Louis Park MN (2019)
Data/Quality Analyst 4
Reviewed large customer data sets, conducting in-depth analytic research to ensure accuracy based on individual data/case review.
Performed data research, analysis, risk assessments, and data conclusion efforts in adherence with government and client standards.
Identified discrepancies in process and/or data and executing plans for resolution.
Ability to extract, analyze, and load data into multiple systems/platforms including; SVP, Cornerstone, Uber, Peoplesoft, EAP, and ECM
Advanced Excel experience to include ability to manipulate large data sets V-Look Ups, Pivot Tables
Worked in a highly compliant environment to include ability to follow process documentation
Adherence to proper bank procedures are being followed when processing case files, utilizing multiple systematic platforms.
Entegris, Chaska, MN (2018)
Master Data Analyst
Created records in SAP based on information provided by the division
Review the information for completeness and accuracy based on the business requirement/process
Accurately reflected the appropriate product information in the Master Data Record
Performed MASS update functions on the Master Data Record based on business requirements
Acted as SAP Super User within functional area as assigned
Offered guidance and support to team members in determining appropriate actions to be taken by the team or business units
Used Win shuttle and other automated functionality when appropriate
Applied knowledge and understanding of divisional requirements appropriately in SAP
Raised issues and risks to appropriate subject matter experts, leaders and other appropriate team members
Worked with business units and appropriate team members to resolve Master Data issues in an efficient and timely manner
Assisted in testing change requests affecting master data
Generated existing reports as required via SAP, Agile Point, and BMAxx
Reviewed the Master Data Record created/updated for completeness and accuracy based on the business requirement/process and initial request
Assisted in documentation of process internal to Master Data Organization as well as assist with documentation of inputs/outputs to Master Data Organization
Tolomatic, Hamel, MN (2018)
Data specialist/Customer Service Specialist
Provided overflow customer service support for all territories.
Provided phantom support for 2 customer territories.
Help facilitate the clean-up and communication with customer on RMA backlog.
Assist with building, testing, and data cleanup on new ERP system.
Provided backup reception and administrative help per requested.
3M, Maplewood, MN
Digitalization Analyst (2018)
Loaded and managed product data and metadata in the GPIM (hyrbis & Celum) and GSDB systems to populate various outputs including dynamic website product detail pages.
Followed proper processes and enforce the use of obtaining and loading model releases for photographs in Celum Collaborate with business resources to acquire, store & manage product attributes, content, and media links with focus on accuracy and completeness.
Leveraged data mining techniques and resources to maximize productivity when populating catalog content.
Administered catalogs including dual maintenance (hybris and GSDB) to support businesses digital presence on web & mobile sites, syndication with account partners and related e-applications.
Audited product catalog completeness, accuracy and standardization, and follows up with IT, other eHubs, international or other counterparts or data owners (i,e., Marketing, Lab/Tech Service, Regulatory) as warranted to close gaps Manage requests in the request system to ensure proper status checks and metrics reporting.
Provided regular project progress reports to business and management teams.
Provided project savings reports due to content re-use.
Created ad-hoc reports as requested by business and other teams Identify process improvements to streamline implementations/replications and reduce maintenance efforts.
Ecolab, Eagan, Minnesota
Master Data Analyst (2016-2017)
Served as a specialist in Supply Chain master data area
Material, Manufacturing, Logistics, Quality, Demand/Supply Planning, Inventory)
Guided new countries/regions through process of migrating data into SAP
Execute training and development activities for master data area.
Clean up the system continuously to ensure active accounts in the system
Seek opportunities to find inefficiencies and recommend process improvements (CI)
Run regular operational reports.
PlanSource, St Louis Park, Minnesota
Business Analyst (2014-2015)
Answer inbound calls to clarify and modify requests
Generate and provide reporting daily
Implement and configure requests for employer's open enrollment
Constant training on ACA changes and reform, processes, and procedures
United Healthcare, Minnetonka, Minnesota
Broker Agent Service Representative (2011-2014)
Focus on providing high quality customer and marketing services through professionalism, and technical tools for scheduling and follow-up activities.
Reliably communicate company policy and represent the organization to external parties including customers, the public, government, and other organizations
Review applications, gather data, determine eligibility and compliance
Excellent problem solving skills supporting co-workers, customers, and members through empathy, personal care utilizing strong attention to details.
Perform analysis of submitted material for completeness and accuracy, analyzing, credentials and documentation.
Accurately and efficiently process service requests.
Responding to Broker questions on licensing, commissions, and member enrollment.
IQ or Incorporated, Plymouth, Minnesota
Customer Service Representative (2008 –2010)
Assists students with defaulted student loans; helping determine the appropriate program that students could utilize to become current with the federal government
Receives a high volume of calls daily
Process payments and applications
Homeland Health Specialist, Golden Valley, Minnesota
Health Information Specialist (2005 seasonal position)
Assisted Nurses with Flu shots for clients
Recorded and checked medical insurance information
Assisted senior citizens before and after receiving flu shot
Risk Management Alternatives, Mendota Heights, Minnesota
Collections Representative, Medical Debts (January-October 2005)
Obtained legal information and negotiated with debtors having unpaid medical billings
Received payments by phone using checks, credit cards and money gram. (HIPPA certified)
Acist Medical Systems Incorporated, Eden Prairie, Minnesota
Administrative Assistant (summer internship 2001 and 2002)
Duties included: Filing ECO’s (engineering change orders) typing documents, taking, directing calls, faxing, and making copies of documents
Scot Lewis Spa and Beauty School, 2007- 2008, (Cosmetologist license)
Rasmussen College, Brooklyn Park, Minnesota 2006 - 2007, (Marketing major)
Prairie View A&M University, Prairie View, Texas 2003-2005 (Marketing major)
Champlin Park High School, Champlin, (graduate 2003)