Cell No: +971*********
High-energy Guest Service Agent focused on promoting customer satisfaction through exceptional service and maintaining outstanding standards. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy highly accurate and efficient in data entry and general operations.
Lost & found items
Budgeting & inventory
Microsoft Office Suite
Guest Relations Host
IMG Worlds Of Adventures Dubai. 06.May 2018 till date
Accept general mail and sign for deliveries but forward to the GM for sorting
Block and pre-register for guests as instructed
Communicate with all Park departments efficiently and maintain the function board in the hotel lobby
Complete all transactions and daily deposits and verify float counts
Arrange for shuttle services and assist with all other guest transport needs
Confirm sufficient supplies are ready and available to last the entire shift
Direct phone calls as necessary and ensure incidental services (movies phones video games etc.) are active or restricted.
Welcome greeting VIP guests, arranging exclusive park tours.
Certified First Aider:
Accredited by UKAS KHDS and approved by DCAS Dubai, Sharja and Abu Dhabi municipality.
First Aid kits Basics, CPR, Usage of AED, Recovery position, Proper usage of PPE’s.
Assessing the situation quickly and calmly
Protecting myself and them from any danger
Prevented infection between me and them
Assessing the casualty
Give first aid treatment
Arrange for the right kind of help
Trained in Fire and Emergency Procedures:
Making sure all the safety equipment is in place and in proper working condition
Fighting or containing the fire
Emergency evacuation of guests from Park
Dealing with different kinds of fires
PowerPoint, Word, Excel and Tally
Registered student of ACCA
High School Certificate