Bank Teller/Customer service associate

ELLEN G. PENERA

Address : Flat *** Al Habtoor House 2, Al Barsha 1

Dubai, United Arab Emirates

Contact No : 052*******

E-mail add : ***********@*****.***

Visa Status : Tourist Visa

Three (3) years working experience in BDO Unibank Inc.

Specializing in marketing assistance, general services and client service associate

Proficient in Microsoft Office Software

Client Service Associate

BDO Unibank Inc.

43 Dona Soledad Better Living Don Bosco Paranaque City, Philippines August 2015 – February 2019

Responsibilities:

Offering products and services to our valued clients.

Opening an account to the clients.

Interview and knowing the customers.

Encoding of client’s information.

Handling customer financial transactions such as withdrawals, deposits, encashment, transfers, money orders, checking and bills payment.

Processing telegraphic transfer.

Filing and organizing confidential documents.

Cash handling.

Exchanging money third currencies.

Finding ways to help and satisfy the customers needs.

Answering phone calls customers inquiries.

Assisting customers in Cash Acceptance Machine (CAM).

Records transactions by logging manager checks, preparing currency transaction reports and other special services.

Cross-sells bank products by answering inquiries, informing customer of new services and product promotion, ascertaining custo mer’s needs, directing customers to a branch representative.

Completes special request by closing accounts, taking orders of checks, exchanging foreign currencies, providing statement of accounts, copies and referrals. WORK SUMMARY

WORK EXPERIENCE

Maintain customer confidence and protects bank operations by keeping information confidential.

Serves customers by completing account transactions.

Resolving complaints, account discrepancies and answering questions.

Informing customers about bank products and services.

Following all bank financial and security regulations and procedures.

Keeping a clean, organized work area and a professional appearance.

Using software to track bank information and generate reports.

Handling currency, transactions, and confidential information in a responsible manner.

Packaging cash and rolling coins to be stored in drawers or the bank vault.

Maintaining and balancing cash drawers and reconciling discrepancies.

Tracking, recording, reporting and storing information is accurate and complete.

Perform services for customer such as ordering bank cards and checks.

Attempt to resolve issues and problems with customer’s accounts.

We focus on discovering the needs of our clients, and provide the tools to satisfy them.

Perform other related functions that may be assigned from time to time. On Job Training

Luzon Development Bank

Trece Martires Cavite City, Philippines

September 2015 - February 2015

Responsibilities:

Filing confidential documents and establishing things.

Encoding of client’s detail information.

Counting money.

On Job Training

Finds Finds

Alabang Muntinlupa City, Philippines

July 2012 - December 2012

Responsibilities:

Filing documents and organizing things.

Encoding products.

Observation the difference between the products and prices of competitors. Course: Bachelor of Science in Business Management - Graduate School: Taguig City University

Address: General Santos Avenue Central Bicutan Taguig City, Philippines Attended School Year: 2011-2015

Age : 25 years old

Civil Status : Single

Birth Date : August 03, 1993

Birth Place : Pilar, Surigao Del Norte, Philippines Nationality : Filipino

Languages : English, Filipino

Religion : Roman Catholic

This is to certify that the above information is true and correct to the best of my knowledge. Ellen G. Penera

Applicant

EDUCATION

PERSONAL DATA

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