ELLEN G. PENERA
Address : Flat *** Al Habtoor House 2, Al Barsha 1
Dubai, United Arab Emirates
Contact No : 052*******
E-mail add : firstname.lastname@example.org
Visa Status : Tourist Visa
Three (3) years working experience in BDO Unibank Inc.
Specializing in marketing assistance, general services and client service associate
Proficient in Microsoft Office Software
Client Service Associate
BDO Unibank Inc.
43 Dona Soledad Better Living Don Bosco Paranaque City, Philippines August 2015 – February 2019
Offering products and services to our valued clients.
Opening an account to the clients.
Interview and knowing the customers.
Encoding of client’s information.
Handling customer financial transactions such as withdrawals, deposits, encashment, transfers, money orders, checking and bills payment.
Processing telegraphic transfer.
Filing and organizing confidential documents.
Exchanging money third currencies.
Finding ways to help and satisfy the customers needs.
Answering phone calls customers inquiries.
Assisting customers in Cash Acceptance Machine (CAM).
Records transactions by logging manager checks, preparing currency transaction reports and other special services.
Cross-sells bank products by answering inquiries, informing customer of new services and product promotion, ascertaining custo mer’s needs, directing customers to a branch representative.
Completes special request by closing accounts, taking orders of checks, exchanging foreign currencies, providing statement of accounts, copies and referrals. WORK SUMMARY
Maintain customer confidence and protects bank operations by keeping information confidential.
Serves customers by completing account transactions.
Resolving complaints, account discrepancies and answering questions.
Informing customers about bank products and services.
Following all bank financial and security regulations and procedures.
Keeping a clean, organized work area and a professional appearance.
Using software to track bank information and generate reports.
Handling currency, transactions, and confidential information in a responsible manner.
Packaging cash and rolling coins to be stored in drawers or the bank vault.
Maintaining and balancing cash drawers and reconciling discrepancies.
Tracking, recording, reporting and storing information is accurate and complete.
Perform services for customer such as ordering bank cards and checks.
Attempt to resolve issues and problems with customer’s accounts.
We focus on discovering the needs of our clients, and provide the tools to satisfy them.
Perform other related functions that may be assigned from time to time. On Job Training
Luzon Development Bank
Trece Martires Cavite City, Philippines
September 2015 - February 2015
Filing confidential documents and establishing things.
Encoding of client’s detail information.
On Job Training
Alabang Muntinlupa City, Philippines
July 2012 - December 2012
Filing documents and organizing things.
Observation the difference between the products and prices of competitors. Course: Bachelor of Science in Business Management - Graduate School: Taguig City University
Address: General Santos Avenue Central Bicutan Taguig City, Philippines Attended School Year: 2011-2015
Age : 25 years old
Civil Status : Single
Birth Date : August 03, 1993
Birth Place : Pilar, Surigao Del Norte, Philippines Nationality : Filipino
Languages : English, Filipino
Religion : Roman Catholic
This is to certify that the above information is true and correct to the best of my knowledge. Ellen G. Penera