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Customer Service Health

Location:
Dallas, Texas, United States
Salary:
13.00
Posted:
May 16, 2019

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Resume:

JEFFREY PAUL HAEFS

(hay’fz)

Cell 214-***-****

ac9eav@r.postjobfree.com

www.linkedin.com/in/jeffrey-haefs-14713a10b

WORK HISTORY

**** - **** ***** - ******, **

BENEFITS CONSULTANT

●Contacted local businesses to set up appointments to promote Aflac products

2016 - 2018 TELEPERFORMANCE - Dallas, TX

UNITED HEALTH CARE

MEMBER ADVOCATE

●Answered phone call and carefully responded to all customer inquiries

●Provided excellent customer service through active listening

●Worked with confidential customer information and treated it sensitively

●Aimed to resolve issues on the first call by being proactive

●Appropriately communicated with customers through voice, email, and fax

2008 - 2008 BARBARA’S CAKE & COOKIE BOUTIQUE - Grand Prairie, TX

STORE CLERK

●Washed dishes, swept floors, and took out trash

●Folded pie/cake boxes

●Boxed product for customer, on occasion

●Light bookkeeping

1998 - 2015 CAREGIVER - Grand Prairie, TX

CAREGIVER TO FAMILY MEMBERS

●Watched and cared for family members as they faced serious health situations

●Changed bed linens as needed

●Performed laundry and ironing duties

●Ran all errands including grocery shopping, bill payment and mail handling

●Watched and observed family members' condition and reported to any changes

1991 - 1998 TRANSAMERICA REAL ESTATE TAX SERVICE

TAX EXAMINER/SENIOR TAX EXAMINER - Dallas, TX/Arlington, TX

●Researched Deeds of Trust and mapped property to identify taxing entities and numbers

●Matched property with appropriate tax amount, during tax season

●Trained new examiners to match property to taxing entities and numbers.

●Organized staff meetings

●Delegated work in our San Antonio office

●Co- managed Search Department for 6 months

MAIL CLERK - Arlington, TX

●Sorted and distributed mail to appropriate departments

●Stamped and mailed correspondence

●Delivered correspondence to local businesses

JEFFREY PAUL HAEFS

(hay’fz)

Cell 214-***-****

ac9eav@r.postjobfree.com

www.linkedin.com/in/jeffrey-haefs-14713a10b

- Page 2 -

EDUCATION & PROFESSIONAL LICENSES

1989 - 1990 MASTERS OF ART in Church Music ORAL ROBERTS UNIVERSITY

1985 - 1989 BACHELORS OF MUSIC in Sacred Music ORAL ROBERTS UNIVERSITY

Tulsa, OK

2018 - 2020 TX General Lines Insurance Credential ID - 2313025

(Life, Accident, Health, HMO)



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