Administrative Assistant Support

Kimberly L. Graham

**********@*****.***

Phone: 336-***-****

Profile

Excellent professional with strong Administrative skills. Multi-tasked team player, that is willing to learn new skills while improving the ones I currently have obtained. Motivated to grow with a company with an empowering work environment. Skill Summary

• Strong Typing Skills

• Proficient in Microsoft Applications

• Excellent Organization Skills

• Good Time Management

• Planning & Technical Oversight

• Problem Solver

Professional Experience

March 2016 – Current, Cone Health

Clinical Nurse Support Team (CNS’)

Support 30 CNS’ for the entire health system

Responsible for all necessary supplies in order for CNS’ to do their jobs Schedule conferences for entire team (travel arrangements, conference registrations & hotel accommodations) Coordinate meetings (calendar invites, minutes & presentations, room reservations, including breakfast, lunch or snacks) Arrange moves for team (IT for computer & phones, movers for furniture & supplies needed desk & chairs) Keep team information updated (distribution lists, emergency contacts, birthdays and location information) Trouble Shooter – computer issues, conference room issues any equipment (projector, spare laptop, conference line & Skype) Responsible for annual Fit Testing for all CNS & Staff Education teams, worked with Health Works for results Responsible for celebrations for team – Retirements, CNS Week, Anniversaries, Team Retreats & Quarterly Events Cone Health Employee Engagement Representative & Administrative Professional Team Lead Kimberly L. Graham

**********@*****.***

Phone: 336-***-****

March 2002– October 2015, Bank of America

Credit Life Loan Applications

Received and processed all applications for the loan product. Cancelled coverage. Administrative Assistant

Ordered supplies for the entire department on a needed basis. Paid corporate credit cards for myself along with management team of 10 Building access given to all associates, responsible for adding and removing due to termination Scheduled travel for all management staff anywhere needed including abroad. Also booked hotel and vehicle rental once they reached their destination. Logged mileage so they could be reimbursed. Set up meetings including: lunch orders, copies, Power Point presentations sending out invite and booking the room for the meeting.

Tech support for all associates, setting up computers and any issues they may have with computers and phones. First line before calling company support.

Support Representative

Processed all mail for the department and set up information on customers’ accounts in our database. Business Support Liaison

Created events for associate morale & responsible for creating and reporting information from the associate survey Weekly in depth feedback given to all associate on calls listened to. Quality Analyst

Leads monthly Calibration Sessions, where managers come and score calls as a group to make sure all procedures and training information are correctly being used on calls for customers. Help trained New Associates coming to the bank, informing them of what the Quality Teams and Managers expectations are for Kimberly L. Graham

**********@*****.***

Phone: 336-***-****

Adecco Staffing Agency

April 1999-April 2000, Receptionist

Responsible for answering all incoming calls for the office and transferring to the correct person. Helped with all applicants with inquiries for jobs, applying for positions and handing out checks weekly. Directions for job sites for new assignments. Promoted to Recruiter after One Year. April 2000-Jan 2002, Recruiter

Screened Resumes and Interviewed applicants for open positions. Built rapport with applicants by obtaining applicants work history, training, education and job skills Maintained relationships with hiring managers by visiting sites, bringing goodies bags and treats as a “Thank You” for the business and to see if there was anything else we could help them with. Worked with Sales Representatives and clients that were located all over Guilford County and visited job sites to advise associates about any changes in their role.

Responsible, but not limited to terminating and removing associates from sites along with taking checks to associates. Involved in writing and placing advertising for open positions in all types of publications. Attended Monthly Job Fairs, which helped with our open positions along with our database for resumes. Also visited the North Carolina Unemployment Office weekly to set up appoints for those seeking employment. On Site Recruiter for APAC—screened and tested applicants for the company’s call center.

Education

Leilehua Senior High School, Wahiawa, Hawaii

University of Hawaii, Schofield Barracks, Hawaii

Fayetteville Technical Community College, Fayetteville, North Carolina Guilford Technical Community College, Greensboro, North Carolina Kimberly L. Graham

**********@*****.***

Phone: 336-***-****

Professional Organizations and Volunteering

Breast Cancer Awareness Campaign—Founder 2006

Before 2006, the Triad region for Bank of America did not do anything for breast cancer. The very first event was a golf tournament which I organized. Helped raise over 20,000.00 in the course of my run as Chairperson. I have been Responsible for organizing over 2000 associates annually for the Breast Cancer Awareness campaign for the region. Worked with outside vendors for donations for our Silent Auction, from Disney tickets to Airline Tickets along with several business in the area, as an example of our big fund raisers. . Helped give back by arranging the Mammogram Mobile each year for over 100 ladies to receive their annual mammogram. Have built a great relationship with several representatives from Susan G. Komen (and my pink wig). Black Professionals Network—10 years

Mission: to advance the firm’s philanthropic initiatives by devoting time and talent to a variety of community based organizations in support of community enrichment, associate growth and business development. Lesbian, Gay, Bisexual & Transgender—Ally—1 year

Mission: to help create an environment where LGBT associates can bring their whole selves to work by increased visibility of Allies throughout the bank and clearly define avenues by which Allies can demonstrate support in-person and online and drive positive change by engaging associates in programs that educate all. Greensboro Jaycees –9 years

Mission; to work and develop leadership skills in young professionals through community service Wyndham Championship Golf Tournament— Media Center- Currently ( 17th year) Responsible for working with all Media outlets print, on air personalities and radio for the week long tournament. Press Releases, updates of players’ status and scores. Along with working with President of Wyndham Worldwide to help him and staff for whatever they need to make the week run smoothly. Organized & created schedules for a staff of up 10, to get golfers to anywhere necessary. Worked with vendors to keep area stocked with food, snacks and all amenities for our area. Calvary Christian Center—Mission Outreach & Hospitality—Men’s Winter Shelter Helped prepare food for the Men seeking shelter with the bad weather conditions.

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