Marlene Martinez
Suitland, MD
******************@*****.***
To be part of a brand company that indulges professional growth, which provides challenging and rewarding career while allowing me to utilize my cosmetic knowledge and skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Product Consultant/ Make up artist/ Operations supervisor Sephora
June 2016 to Present
-Set and achieve personal sales goals while supporting the goals of the team.
-Provide honest and confident feedback to customers regarding products.
- Build lasting relationships with customers by contacting them to follow up on purchases suggest new products and invite them to upcoming events.
- Delivered beauty make-overs and product demonstrations.
- Promptly answered multi-line phone returned clients calls and scheduled appointments.
-Performed personal skin care and cosmetic application makeovers.
-Maintained inventory and cosmetic displays.
-Established and expanded client base.
-Maintained the standards of cleanliness and organization in assigned area.
-Handles and resolved customer concerns professionally.
-Picking the right color and enhancing customers' skin tones.
-Attend periodic vendor training seminars and achieve the highest level of product knowledge.
• Lead animation sets and merchandise updates according to weekly merchandise updates, vision guides and core standards.
• submit appropriate hotline online request for missing or damage collateral and fixtures.
• Offer beauty insider and credit to all clients.
Sales Representative/ Store Manager
MetroPCS
February 2016 to June 2018
- Taking bill payments.
- Training new employees.
- Process POS (point of sale) purchases.
- Suggest ways to improve sales.
- Handle returns of merchandise.
- Cash handling at the register.
-Educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and showing them how to utilize their new cell phones.
- Build productive trust relationships with customers.
-Ordering phone warranties.
-Comply with inventory control procedures.
- Maintained clean and orderly checkout areas and complete other general cleaning duties, such as emptying trash cans & wiping down our work stations.
- Resolved customer service issues in a professional and timely manner.
-Calculate store sales.
Sales Representative/ Store Manager
Cricket Wireless
July 2011 to January 2016
- Taking bill payments.
- Training new employees.
- Ordering phone warranties.
- Educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and showing them how to utilize their new cell phones.
- Opening and closing store.
- Cash handling at the register.
- Suggest complimentary products to protect investment.
- Resolved customer service issues in a professional and timely manner.
- Calculate store sales.
- Maintained clean and orderly checkout areas and complete other general cleaning duties, such as emptying trash cans & wiping down our work stations.
- Process POS (point of sale) purchases.
- Handle returns of merchandise.
- Comply with inventory control procedures.
- Build productive trust relationships with customers.
- Suggest ways to improve sales.
Cashier
Taco Bell
September 2009 to February 2010
- Taking customers orders.
- Cash Handling.
- Keeping dining area clean.
Education
High school or equivalent
Skills
Cash Handling (6 years), inventory (6 years), point of sale (6 years), Microsoft Office (6 years), Customer Service (6 years)
Certifications/Licenses
Sephora certified make up artist
Additional Information
Skills
• POS System
• Customer care
• Communication skills
• Work under pressure
• Cash Handling
• Responsible
• Inventory management
• Bilingual
• Microsoft office
• Organizational skills
• Management skills
• Multitasking
• Problem solving
• Fast learner