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Manager Call Centre

Location:
Johannesburg, Gauteng, South Africa
Salary:
R30 000
Posted:
May 20, 2019

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Resume:

PERSONAL DETAILS

SURNAME & NAME

SINCLAIR, ARNOLD

IDENTITY NO.

790**********

NATIONALITY

SOUTH AFRICAN

GENDER

MALE

MARITAL STATUS

MARRIED

DEPENDANTS

THREE

HOME ADDRESS

** ****** STREET

ELDORADO PARK

KLIPTOWN

1812

TELEPHONE NO’s

011-***-**** (HOME)

011-***-**** (WORK) 066*******

LANGUAGES

ENGLISH

AFRIKAANS

ZULU

CRIMINAL OFFENCES

NONE

HEALTH

EXCELLENT

DRIVERS LICENCE

YES- CODE 8 MANUAL

EDUCATION

LAST SCHOOL ATTENDED

HAYTHORNE HIGH SCHOOL(PMB)

HIGHEST STANDARD PASSED

GRADE 12

SUBJECTS PASSED

ENGLISH, AFRIKAANS, MATHEMATICS,

BIOLOGY, HISTORY, GEOGRAPHY

TERTIARY EDUCATION (courses)

DAMELIN CERTIFICATE FOR ACCOUNTING

DAMELIN CREDIT MANAGEMENT 1,2 & 3

ACHIEVEMENTS

CERTIFICATE FOR COMPUTER LIT.

APPOINTED HEAD PREFECT

AWARD FOR BIOLOGY –GRADE 12

COMPUTER PACKAGES

EXCELL 2007, WORD, POWERPOINT, SAP, UCOS,

LOTUS NOTES,PASTEL EVOLUTION,NEXUS

Wealth Management NQF level 5

150 credits (FAIS & FICA) 2016

Corporate Wellness NQF level 5

Currently busy

EMPLOYMENT HISTORY

NAME OF COMPANY

MDC PERISHABLES / METRO

PERIOD OF EMPLOYMENT

AUGUST 1999 – APRIL 2001

OCCUPATION

ADMIN CLERK / RECIEVERS CLERK

DUTIES

STOCK CONTROL/ RETURNS

PROCESSING OF CREDIT NOTES

DATA CAPTURING

MANAGE & DESPATCH OF CROSS DOCKING

NAME OF COMPANY

METRO HEAD OFFICE

PERIOD OF EMPLOYMENT

APRIL 2001 – SEPTEMBER 2002

OCCUPATION

COSTING CLERK

DUTIES

PROCESSING PURCHASE ORDERS

PRICE UPDATES (MONTHLY)

TAXATION

LIASE WITH SUPPLIERS

DEALING WITH NATIONAL BUYERS

HANDLING OF CUSTOMERS QUERIES

MERCHANDISE ADMINISTRATION

NAME OF COMPANY

UNITRADE MANAGEMENT SERVICES

MERCHANDISING

PERIOD OF EMPLOYMENT

OCTOBER 2002 – APRIL 2003

OCCUPATION

BUYERS ADMIN CLERK

DUTIES

LOADING DEALS AND PROMOTIONS

ENLISTING NEW MEMBERS/ BRANCHES TO OUR MERCHANDISE

CUTTING CD’S WITH ALL DEAL REPORTS FOR MEMBERS

NAME OF COMPANY

UNITRADE MANAGEMENT SERVICES

FINANCE

PERIOD OF EMPLOYMENT

APRIL 2003 – NOVEMBER 2005

OCCUPATION

CREDIT CONTROLLER

DUTIES

FOLLOW UP ON OVERDUE ACCOUNTS

CUSTOMER LIAISON

CLAIMS PROCESSING

SENDING STATEMENTS, INVOICES AND PROOF OF DELIVERIES

SEND LETTERS OF CREDIT ON OVERDUE ACCOUNTS

PREPARING RECONS

RESOLVING CUSTOMER QUERIES

MAINTAINING THE DEBTORS AGE ANALYSIS

CUSTOMER VISITS

PAYMENT ALLOCATIONS

BANK STATEMENT CAPTURING

NAME OF COMPANY

ISER EXPERTS

PERIOD

NOVEMBER ’05 – SEPT’04

OCCUPATION

CREDIT CONTROLLER

DUTIES

SAME AS ABOVE

NAME OF COMPANY

PHD (Pharmaceutical healthcare Distribution)

PERIOD

SEPT 2004 – NOVEMBER 2006

OCCUPATION

CREDIT CONTROLLER

DUTIES

DAILY COLLECTIONS AND ALLOCATIONS

CANCELLATION OF ORDERS TO UNPAID ACC

FAX/MAILING STATEMENTS NOT RECEIVED

FAX/MAILING REMINDERS & FINAL DEMANDS TO UNPAID ACCOUNTS

HANDING OVER TO LEGAL DEPARTMENT

MAINTAINING AGE ANALYSIS

NAME OF COMPANY

Medscheme Holdings Limited

PERIOD

Since 2007 worked on PARMED, AECI, GEMS

OCCUPATION

As CREDIT CONTROLER with following duties:

DUTIES

RECONCILLIATION OF PAYPOINTS/MEMBERS MONTH TO MONTH

LIASE WITH PAYPOINTS/MEMBERS AS REQUIRED

COMPLETE PRE-ASSIGNED TASKS TIMEOUSLY

ASSIST CALL CENTRE & BACKOFFICE DPTS

HANDLING TELEPHONE QUERIES

WORK WITH MONTHLY AGE ANALYSIS

WORK WITH WEEKLY REJECTION FILES FROM PERSAL

WORK WITH THE MONTHLY PAYMENT FILES AND PAYMENT REJECTIONS

TERMINATIONS

REINSTATEMENTS OF MEMBERSHIPS

CHANGE OF DIVISIONS

ALLOCATIONS + RECONCILIATIONS OF ACC.

Currently at POLMED

Membership

Credit control – allocations, queries, etc

Full credit control function and assisting call centre

REFERENCES

1.Mr Robert Williams

Operations Manager

Metro (011-***-****

2.Zelda Aspelling

Merchandise Manager

Metro Head Office (011-***-****

3.Kathleen Pienaar

Accounts manager

Unitrade 082-***-****

4.Mrs Ingrid Chellan

Credit Manager

Iser (011-***-****

5.Mrs Audrey Rabany

Credit Manager

PHD (012-***-****

Seema Moodley (previously)

Credit Manager (Medscheme)

011-***-****

(GEMS)Madeniya Damons

Manager: Finance, Persal Credit Control

011 758 800

(POLMED)Nomsa

Manager: Finance, Persal Credit Control

PERSONAL ATTRIBUTES

-I REGARD MYSELF AS AN HONEST AND HARDWORKING INDIVIDUAL

-I AM SELF MOTIVATED AND RELIABLE

-I LIKE CHALLENGES AND JOB SATISFACTION AT THE END OF THE DAY

-I BELIEVE IN FAIRNESS AND RESPECT

-GIVEN AN OPPORTUNITY, I CAN ONLY BE AN ASSET TO ANY COMPANY.

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