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Customer Service Insurance

The Bronx, New York, United States
May 15, 2019

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Mrs. Alicia A. Thorbourne

**** ***** ****** - *****, *** York 10466



Bronx Lebanon Hospital Center

**/**/**** – 08/16/2013

Telephone operator 06/28/2010

Answered and directed telephone calls while representing the company in a professional and businesslike manner.

Quickly and effectively solved customer challenges.

Powerful telephone skills, able to establish immediate trust and confidence

Call Center Associate 12/04/2006

Patient and sensitive to customer’s needs and apprehensions.

Made appointments and verified insurance for all visits.

Obtained authorizations for all procedures.

Dealt with a vast variety of insurance companies on behalf of our patience.

Updated patient demographics.

Facilitated patient’s appointments within managed care guidelines.

Screened each patient for visit appropriateness by verifying last name and date of birth.

Coordinated Patient care referrals.

Excellent organizational skills.

Worked closely with managed care to ensure hospital reimbursement.

Registrar/Receptionist 01/21/2003

More than 8 years successful experience in customer service and support with recognized strengths in demographic, maintenance, problem solving and trouble shooting.

Possess solid computer skills; Excellent working knowledge using IBM, Microsoft Excel, Word,

Access, WordPerfect, Last Word, Image Cast, Eclipsys, Corel and Communicator and Epaces.

Ability to train, motivate and supervise customer service employees.

Built and broke down physician’s schedules.

Made appointments and verified insurance for all visits.

Constantly sought ways to improve our service to patients.

Typed and processed all forms for the clinic.

Prepared and replenished all back office work.

Created, organized and set up an information center for manuals and leaflets. Result: better access to needed information and less time searching for it.

A true team player.

Excellent at word processing.

Proactive planning with Administrator led to notable increase in morale in the department.

Participated and assisted with customer satisfaction surveys drastically reducing potential risks and problems.

Pulling and filing charts.

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