***** ***** *****, ****** *********, CA 91739
S U M M A R Y
Provide several years of extensive expertise and hands on desk support in technical problem solving of hardware and software to government and private entities.
E D U C A T I O N
•IDT (Integrated Digital Technology) at Pasadena, for Microsoft OS Vista
MCP Course 5115 A & 5119 AL (Aug.-07)
•Apple Corporation at Santa Monica, for Apple Desktop & Helpdesk Support Essential (Aug. 06)
•IDT (Integrated Digital Technology) for MCSE/SA Course 2209 & 2210
Server migration. (Jan.05)
•IT Track for Cisco (CCNA) (Oct.04)
•MicroAge for A+, MCSE Course 2151, 52, 53, 54, Oracle 9i DBA Intro.
(Apr.04 – Aug.04)
•Computer Related Courses at Pasadena City College: Microcomputer
Applications, Computer Information Systems, Windows Software Application (1996 – 1997)
•Computer Related Courses at Los Angeles City College: Computer Science
(1987 – 1988)
T E C H N I C A L S K I L LS
•Operating Systems: Windows & Server OS Provide support for the Servers (Windows 2016 and 2012), (2000-XP, Vista, and Win 7, 8 & 10), MS-Dos, Novell GroupWise 5, IBM AS/400, Solaris & Linux (Redhat, Mandrake, Suse, Ubunto, and Fedora), Apple 9.0 to OSX Latest.
•Hardware: IBM, Dell, HP Servers /Compaq PC/Dell Wyze (& Compatibles), Apple Macintosh (G3, G4, G5 and PowerBooks, Mac Book Pro, iMacs, Mac mini, Cisco routers IOS ver. 12.0 & switches & hubs. HP, Xerox, Ricoh, Konica Minolta printers and Plotters. RSA secure ID soft and hard token.
•Software Applications: MS Office & Office 365 Word, Excel, Work 4.0, Outlook, 3Clogic. Thunderbird, Eudora, Mac mail, MS Entourage, Meeting Maker, jabber, Adobe Acrobat/Reader, Outlook Web Access, Netscape, MS Explorer, Mozilla(FireFox), Zendesk, Service Now, Remedy, Vantive, Bridgetrack, PC Anywhere, VNC, Bomgar, Timbuktu, MS remote desktop, TSM(Tivoli Service Management) JAM Smart Backup, Firewall, Symantec Anti-Virus, Spyware, Spam blocker, Popup Blocker, VM ware, Virtual PC, and Parallel. Palm OS (versa mail), Ontrack for data recovery & ERD utility tool for recovery, RSA token and PGP. RSA secure ID. Microsoft Intune company portal.
•Other Skills: Implement and administer Microsoft Windows 2000/08 Server Active Directory services; Configure hardware components (PCI cards, processor/memory chips, storage drives, and external devices); Install software and hardware (IBM X-Servers and UPS, component drivers; Familiar with basic Wireless networking devices (Linksys, Cisco Aircard,
Orinoco & Proxim card)
E X P E R I E N C E
IT Manager/System Admin Jan 2019 to April 2019 at AMETEK. Irvine,CA
Ensure the IT systems infrastructure and connectivity is maintained to systems hosted elsewhere.
Provide support for the Servers (Windows 2016 and 2012), PCs (primarily Windows 10), PC applications and Printers throughout the facilities.
Manage local domain controller for AD, Terminal server, File server, Backup server, SQL Server, and License server for CAD and Adobe Pro Software’s.
Install Company approved software (Office 365, Cad Software, etc.).
Roles as a System Administrator allowed me to manage my own Domain Controller (OU). Administering Active Directory (AD) for new, existing and departing employees, applying Group Policy on individual users, managing the system using DHCP connectivity for the local network computers, creating email accounts in AD to link with the exchange servers and accessing the licensed server. I also supported login issues and lockouts and managed user permissions to access files and folders on the file servers.
Basic VMware experience.
Dell thin client running Linux wyse to connect to terminal server.
Maintaining compliance with both IT SOX and NIST 800 requirements in conjunction with other AME IT team members.
Oversees the administration of the company's LAN
Support 3CX Voip Yealink. Manage user voip accounts.
Oversees troubleshooting, systems backups (JAM smart backup), archiving, and disaster recovery.
Provide proactive maintenance and troubleshooting for any IT issues.
Responsible for replenishing old computer to new ones.
Work with local and wide area network (TCP/IP, DNS, WINS, etc.), wireless/RF devices, Aruba.
Maintain open communication between service providers.
Responsible for all PC Break and Fix needs including:
oEnsure maximum local system availability and remote connectivity.
oIdentify and diagnose software/hardware issues, provide options, recommendations and troubleshooting.
oMay require working off hours as business needs arise.
oMaintain/enforce the IT Security Policies and procedures. RSA
oDevelop key relationships with users and develop an understanding of key business processes.
oPerform other work related duties and special projects as assigned
oResponsible for managing daily trouble ticket requests via Zendesk.
oMobile devices, iPhones & iPad replenishment, incident, and apply security requirements. Microsoft Intune company portal.
Sr. Support Analyst, May/05 to Nov2018 at Jet Propulsion Laboratory
•Provide desktop & Remote support to 7,000+ JPL (Jet Propulsion Laboratory) & NASA clients nationwide.
•Manage Server 2008 MS active directory.
•Implement MDE (Manage Desktop Environment).
•Support network clients on JPL domain server, Voip & local Area Network.
•Support Window OS, Apple and Linux.
•Troubleshoot hardware and software problems.
•Install and upgrade hardware and software.
•Repair laptops, desktops and printers.
•Replace motherboards or other Computer components.
•Ghost imaging and disk to disk hardrive upgrade.
•Responsible for data transfers and data recovery.
•Responsible for re-imaging or wiping loaner PC hardrive.
•Responsible for managing daily trouble ticket requests using Remedy & Service Now.
•Support end user remotely using Timbuktu, MS office communicator, Bomgar and VNC.
•Responsible for replenishing old computer to new ones.
•Troubleshoot wireless connection from laptop to Smart phone, iPhone, iPad, PDA (Treo, palm & pocket pc). Cisco VOIP
•Recover data from system down time caused by either BSOD, bad HD or due to Virus.
•Has experience on Virus removal & Malware. Address ITSDB security ticket regarding Cyber security violation.
•Trained Coworkers and user how use computers and applications.
•Support cloud services (Onedrive, iCloud, Google Drive, AWS & Dropbox)
•Support True Factor Authentication RSA token, Smart card, Apple File vault, Windows Bit locker and PGP.
•Set-up video conferencing.
R E F E R E N C E S Available upon request