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Customer Service Office Assistant

Bowie, Maryland, United States
May 14, 2019

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Danyelle D. Parks

Bowie, MD 202-***-****


Organized, motivated, and determined individual with excellent customer service, administrative, and secretarial skills seeking an administrative role where I can contribute to a growing company. Strong understanding of the critical importance of accuracy, initiative, and efficiency in the workplace.


Customer service

Planning & Coordinating


Microsoft Office Suites

Proficient Cashier Operator

Knowledge of insurance policies

Time Management

Scheduling Meetings


Document Management

Relationship Management


Associates Degree; Concentration in Criminal Justice 2012 – 2015

Prince Georges Community College, Bowie, MD


EPIQ Office Assistant November 2017 - Present

Odin, Feldman, & Pittleman, P.C. Law Firm, Reston, VA

Ensure all project requests assigned to the Copy Center projects have been properly produced (copying, scanning, printing, faxing) and quality checked to standard

Mail/Distribution Services: Sort, meter, and send mail/parcels with knowledge of current US postal rates and guidelines. Unload and distribute all received mail/parcels

Perform basic mathematical computations to accurately calculate production and labor time associated with document production requests (copying, printing, scanning, etc.)

Accurately communicate with client staff and team members regarding commitments, deadlines, challenges, and requests

Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout shift.

Organize and maintain various satellite copy rooms which include stocking general supplies, delivery of paper, and basic daily maintenance of the copier(s).

Optician May 2017 – November 2017

Receptionist/Technician February 2017 – May 2017

America’s Best, Bowie, MD

Promoted to Optician position after 4 months of being with company

Performed eyewear adjustments for over 100 clients on a weekly basis

Managed inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety

Communicated with physicians about prescriptions and other eye-related patient concerns

Educated over 150 patients on a weekly basis on their corrective lens options and helped them make a choice that fits their medical needs as well as lifestyle preferences

Responsible for sales, billing, and insurance processing

Answered telephones; scheduled and confirmed appointments for customers

Handled patient inquiries over the telephone and walk-ins and scheduled patient appointments

Trained new staff members on company policies and procedures

Coordinated with doctors and customers to select correct products

Updated company’s system and customer confidential files/charts with accurate directory contact and insurance information

Administered prescreening tests for patients upon doctor’s instructions

Sales Associate December 2015 – January 2017

ALDI Supermarket Company, Cheverly, MD

Increased productivity by managing over $1,000 in customer transactions on a daily basis

Greeted and provided first class service to over 2,000 customers on a daily and weekly basis

Organized store inventory and merchandise to ensure store was presentable and exceeded cleanliness standards

Efficiently stocked and maintain supply rooms

Cashier June 2013 – December 2015

Three Brothers Italian Restaurant, Clinton, MD

Pleasantly dealt with customers to ensure high customer satisfaction

Delivered and managed catering orders on a weekly basis

Greeted and interacted with over 1,000 customers upon entrance and ensured customers were experiencing excellent service

Increased restaurant by 20% by demonstrating excellent customer service in a fast pace environment


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