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Customer Service Manager

May 14, 2019

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P.O Box 1734-50100, Nairobi (Kenya)

Cell : +254*********



A highly resourceful and focused person with exceptional planning, numerical and implementation capabilities. Highly-trained with over 2 years of experience in Accounting, Financial Management, Risk Control, Budgets and Operations. Seeking a position that will fully utilize my skills and continue to add value to an Organization. To be the most desirable person /worker globally, nationally and in any other organization that I will offer my service, granting equal opportunities in all employment, training and ensuring that proper working condition is given to all.

Education 2015-2017

Jan 2014 - 2016

Jan 2008 – Dec


Bachelor of science (Finance and Banking )

Moi University.

Diploma in Accountancy

Eldoret National Polytechnic

Kenya Certificate of Secondary Education

Moi High School Kaptama

Jan 2012-2013 Certificate in computer packages

Emmanuel computer academy

Professional qualification 2018 CPA section 2

Achievements Nov 2017 Certificate for the best employee of The month (java house Africa)

Skills / Abilities

July 2018 Certificate for the best employee of

the month (java house Africa)

Strong organizational, communication and interpersonal skills.

Sound understanding of VAT.

Proficient in Microsoft Office suite: excellent knowledge of MS Word, Microsoft

Outlook, Excel, PowerPoint, Spreadsheets and the Internet.

Excellent bank and supplier’s statement reconciliation.

Excellent numerical skills.

Excellent customer service, planning and reporting frameworks, developed through work experience in the retail sector.

Ability to pay attention to detail and report accurately and timely

Constantly learning and updating on current emerging financial market trends

Exceptionally organized and resourceful.

Accuracy and attention to details.

Fluent in spoken and written English, Kiswahili.

Strong analytical, qualitative and quantitative skills.

Team player with an excellent work ethic.

Working Experience Jan 2015 to May


Mumias Sugar Company

Worked As : Worked as: accountant in finance section Responsibilities/Achievements:

Payroll processing: computation of statutory deductions including P.A.Y.E, pension and NSSF.

Cash management: Bank reconciliation, Cheque requisition, and preparation, generation of daily and monthly cash report.

Creditors: capturing of supplier invoices in SAP system and generation of the payments listing.

Management accounts: analysis of products stocks, preparation of the monthly financial statements and cost analysis reports.

Participated in the formulation of cost reduction strategies, management of project costs and verification and disposal of fixed assets, tax computation and compliance.

May 2016 Golf Hotel Kakamega

Worked as: casual receptionist and a porter


Was able to interact with different guest within and outside the company

Developed ways of handling issues at hand presented to the company by the clients

Developed a good relationship with the management and promoted teamwork with company staffs

Helping customers with directions towards their rooms together with luggage

Developed a network with different guest from different countries. Photocopying, scanning, printing guest documents

Receiving calls from within and outside the company for various inquiries. Jan 2017 to May population service international (PSI Kenya) worked a data clerk

Responsibilities /achievements

Distribution of health necessities to different company health centers

Keeping records of all the activities and drugs administered to different patients.

Keeping track of all the patients involved in family planning methods and monitoring all the drugs administered on to them

Keeping records of malaria spread and distribution of free mosquitos Nets to the effected parts.

Mobilizing Kenyans on the need of family planning and giving out free services to the people.

July 2017 to Feb 2019 java house Africa Nairobi

Worked as a cashier


Operates cash machines and POS to customer bills

check bills to see if the correct amount has been displayed to be presented to customers.

Answer customers questions regarding billed items

inform customers on available modes of payments.

Take cash payments in exchange of services rendered

process credit and debit card payments and ensure that customers sign receipts

counts cash in the cash register at the end of each shift and ensure that it all tallies.

Calculate total payments received during a time period, and reconcile this with total sales

carry out banking regularly as per set banking policy.

Monitoring the cash in the till

Control different books of accounts

Banking the companies cash

Sign vouchers and petty cash

Running the Barclays card payment method used by the quest

Receiving calls from outside for bookings and inquiries.

Welcoming quest to the restaurant and attending to them. Referees

Mr. joseph chepkwony

Head of Department-finance

Mumias sugar company Telephone

no: +254-*********. Email:

Assistant Manager – Golf hotel kakamega

P.O Box 118-50100

kakamega, Kenya

Telephone no: +254



County controller –psi Kenya

Mr. njoroge kimani

Tel +254*********

Po box 4234 Nairobi

Branch manager –java house kericho

Telephone +254*********

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