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Customer Service Representative

Henderson, Nevada, United States
May 14, 2019

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Angelique Roufs

*** ******** **** ******

Henderson, NV 89015

Phone: 702-***-****

Cell: 702-***-****


Professional Summary

Qualified Customer Service / Technical Support Specialist who is personable and professional under pressure with over ten years in fast-paced customer service and call center environments . Excels in customer satisfaction, flexible and hardworking in deadline driven environments, with extensive background in conflict resolution


MS Office


Citrex Stratus


Hard and Soft phones

Credit Card Processing

Work History

October 2018 to April 2019

Anthem Inc. Las Vegas Nevada

Responsibilities include, Answering any and all questions regarding Medicaid eligible members, DR changes, demographic changes, setting up DR appointments, providing pharmacy information and help with medication questions, sending interpretation requests to the proper department, and filing grievances

April 2018 to October 2018

Knoah Solutions Inc. Henderson, NV

Nest Front Desk

Responsibilities include, Answering any and all calls coming into Knoah, and directing those calls to the correct departments

April 2017 to April 2018

Alorica Las Vegas, NV

Customer Care Advocate

Workers Compensation Express- Scripts. Using my background in the medical field I work with many Pharmacies and Claims Adjusters to over ride medications, verify addresses and send medications to members via mail, fill medications, research and remove doctor blocks in order to get paid claims for the pharmacy

October 2015 to November 2015

AppleOne Henderson, NV


Scanned guest attendance for SAP Convention . Monitor speaker time, ensured room orderliness and attended to any guest needs

November 2015 to August 2016

C-3 Customer Contact Channels Las Vegas, NV

Customer Service Representative

Responsibilities include explaining and answering all member questions reguarding Benefit and Coverage eligibility. Making sure to ease any and all concerns having to do with retirement

August 2013 to November 2015

No Employer Las Vegas, NV


Traveled Home

March 2008 to August 2013

SITEL Worldwide Corporation las Vegas, Nv

Customer Service Representative

Duties included providing Technical Support for gaming systems, Handling 50 -80 calls per day, Performing hardware and software trouble shooting issues, including internet setup . Providing first class assistance and first call resolution by listening and working through power and system issues


South High School Minneapolis, MN

High School Diploma


United Healthcare ( PDP)

Medicare and Retirement Certification


Eligibility and Claims Certification

Numerous Cudos

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