CURRICULUM VITAE

OF

RISHAAN GOUNDEN

PERSONAL INFORMATION:

Name Rishaan Gounden

Marital Status Single

Nationality South African

Area of Residence Alberton (Gauteng)

Contact Details 076-***-****

Email Address ac9dl4@r.postjobfree.com

Language English

Driver’s License Yes (Code 8)

Health Excellent

EDUCATION& FURTHER EDUCATION:

Secondary School Alberton High School

Highest Level Passed Matric

Year Completed 2010

Subjects English

Afrikaans

Mathematics Literacy

Life Orientation

Economics

Information Technology

Accounting

Institution University of Johannesburg

Qualification IT Project Management Short Course (Introduction)

Year Completed 2012

Units Initiating Projects

Project Planning

Executing Projects

Monitoring and Controlling Projects

Closing Projects

EMPLOYMENT HISTORY:

Company Major Tech

Position Held Internal Sales Consultant

Period 03/2018 till current

Answering of incoming customer calls in a professional and efficient manner.

Resolve customer queries within the confines of operational and client policies and procedures.

Good understanding of our product range and features, able to offer alternative solutions.

Receiving and processing of orders in an efficient and accurate manner, as well as providing order status updates.

Utilizing inbound call opportunities to generate sales.

Developing strong relationships with customers.

Identifying potential customer needs/ opportunities to grow our business

Conducting follow up calls daily to customers who have expressed an interest in our product.

Responding to customer emails in a professional manner.

Following up quotations in a timely manner to secure profitable orders.

Solving customer problems in terms of technical solutions.

Keeping filing up to date

Company Webhelp SA

Position Held Webchat Service Advisor

Period 09/2017 till 02/2018

Job Functions:

Manage all customer queries efficiently and effectively and in line with quality standards.

Resolve customer queries within the confines of operational and client policies and procedures.

Establish customer needs by using expertise to diagnose and resolve problems.

Using questioning and listening skills to make a judgement on the best solution or action to resolve the query.

Ensuring timely and accurate resolution of customer’s problem at first point of contact

Raising incidents to appropriate stakeholders providing accurate and relevant information.

Acting Team Leader in absence of Team Leader.

Updating and motivating of Advisors on their performance.

Assisting new Advisors with product knowledge and system navigation.

Compiling reports of Advisors progress and performance.

Monitoring and capturing of system usage and downtime.

Compiling typed responses via Web chat to clients indicating actions needed to fulfil customer queries.

Company Webhelp SA

Position Held Customer Service Advisor

Period 03/2017 till 08/2017

Job Functions:

Manage all customer queries efficiently and effectively and in line with quality standards.

Resolve customer queries within the confines of operational and client policies and procedures.

Establish customer needs by using expertise to diagnose and resolve problems.

Using questioning and listening skills to make a judgement on the best solution or action to resolve the query.

Ensuring timely and accurate resolution of customer’s problem at first point of contact

Raising incidents to appropriate stakeholders providing accurate and relevant information.

Acting Team Leader in absence of Team Leader.

Updating and motivating of Advisors on their performance.

Assisting new Advisors with product knowledge and system navigation.

Compiling reports of Advisors progress and performance.

Monitoring and capturing of system usage and downtime.

Company DJ4Life Sa

Position Held Event Coordinator

Period 09/2016 till 02/2017

Job Functions:

Full events and function coordination for Melrose Arch Fire & Ice Hotel’s Restaurant.

Weekly Training and Management of Music Production students attending DJ4Life Courses.

Managing of various Private and Corporate events.

Company LN Shipping

Position Held Admin Clerk

Period 04/2016 till 08/2016

Job Functions:

Booking of flights/shipments for exports and imports.

Ensuring that all documentation is sent and received from and to customers.

Liaising with the client as well as the airlines/shipment companies.

Controlling freight and couriers locally/internationally

Ensuring follow ups are done regarding any booking/shipment.

Daily admin duties (i.e. Filling, proof reading and document control)

Delivering of original documents to clients as well as to airlines

Ensuring clients pay correct amount as stipulated on the invoice if cash payment

Ensuring the all documentation is 100% correct and supplied to the correct people.

Providing constant feedback to customers regarding any shipment

Ensuring that the customer is charged at the correct rate and all billing on the invoice is correct.

Assisting the rest of the team in their areas during quiet times.

Providing weekly and monthly reports to the Team Leader.

Company Little Green Beverages

Position Held Dispatch Supervisor

Period 07/2015 till 12/2015

Job Functions:

Overseeing or leading employees working at lower level dispatch.

Handling of all related activities of dispatch as needed like hiring, training, performance appraisals and terminations etc.

Preparation and researching resources to develop timely as well as efficient workflow.

Managing development, research as well as reconcile departmental reports.

Managing workflow and quota calendars of sub-contractor.

Managing complete daily installations quota as well as service calls in different geographic territory areas.

Maintaining steady visibility to as well as tracking of my team every day.

Identifying issues or attaining approvals for dispatching grid as submitted by Dispatcher Specialist on demand.

Conveyance of departmental tasks for guidance of management.

Maintaining contact with all clients as well as outside vendors inclusive of issue resolution.

Conducting project management and coordinate duties as required.

Execution of personnel activities as per company's policies as well as applicable laws.

Preparation of individual as well as departmental training plans.

Ensuring all staff members attain company as well as location standards.

Monitoring of employees as well as operational processes.

Company CEB Maintenance

Position Held IT Project Administrator

Period 08/2013 till 06/2015

Job Functions:

Logging and closing of all installation calls per project.

Closing of calls scheduled for previous day and not closed off.

Liaise with the Branch Managers regarding resource allocation.

Tracking of resources ensuring all scheduled work is completed by set deadline.

Follow up with relevant engineers regarding outstanding open calls daily, thus managing backlog.

Escalating all problems and concerns regarding open installations / problems encounters on site to the Project Manager.

Creating BOM packs and handing BOM packs to the responsible staff members for allocation of stock.

Ensuring that the BOM pack is handed to the Logistics Manager in time to action the request.

Liaising with Bond stock staff with regards to stock concerns / shortages and discussing it with Project Manager, to find a solution.

Compiling spreadsheets, for internal and external use, to assist the Project Manager.

Providing weekly reports from call system on projected billing.

Functional on MS Excel / MS Word / MS Project (Basic willing to Learn) MS PowerPoint / MS Outlook.

Financial forecasts/completed activities, inclusive of freight costs, any other incurred costs relating to suppliers, etc.

General filing and office duties

Company Stryker Orthopedics

Position Held Medical Kitroom Administrator

Period 07/2012 to 07/2013

Job Functions:

Checking the instruments an implant sets against the check list

Controlling freight and couriers locally

Ensuring replenishments are done in good time

Ensuring all usage forms are submitted with correct data for invoicing

Controlling of inventory and inventory levels for high moving items in conjunction with head office.

Communicating proactively with colleagues (head office, Product Manager, Sales, Couriers etch)

Ensuring follow up and service calls are done

Reporting any problems and faulty instruments to the Team Leader

Training of new employees

Sending of checklists to CSD (Customer Service Division) for invoicing

Sealing and placing of completed assemblies with signed BOM (Bill of Material) on shelf

Taking set bookings from internal and external customers

Building of new surgery sets and quality control of current surgery sets

Resolving of queries regarding surgery sets from internal and external customers

Being on standby after hours for one week per month

Scheduling of deliveries of surgery sets when on standby

Company T-Systems South Africa

Position Held Asset Administrator

Period 02/2011 to 06/2012

Job Functions:

To assist in the execution of the end to end as usual (BAU) functions for the client Asset Management process.

To ensure accuracy and availability of asset information for operational use as defined in the client Statement of Work

To ensure that the Asset Management database is maintained and regularly updated upon implementation of changes.

To assist in meeting all the client SLA’s by promptly escalating incidents requiring attention and resolution to SACM Backup Team Leader

To ensure contracted and operational reporting information is updated timorously and in accordance with the contracted schedules.

About Myself:

I am a dynamic young person who is willing to achieve and exceed greater and unexpected obstacles in life. I am hard working and my motive is to seek for greater opportunities through studying and to up skill myself in any working environment by delivering great services to my customers, colleagues and management in order to achieve satisfactory results, I am also willing to learn and go an extra mile to prove my determination, and to gain an invaluable experience throughout my career path. I respond well to positive reinforcement and I’m always willing to gain more knowledge. I’m the type of person who likes to work under pressure and to work in an environment that brings a challenge. I am able to think fast and make on the spot decisions. I always bring my hunger for success in whatever I do.

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