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Assistant Executive Housekeeper

Location:
Manama, Manama, Bahrain
Posted:
May 14, 2019

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Resume:

SKILLS SUMMARY:

• Organized, hardworking, detail-oriented.

• Customer service-oriented. Able to work with or without supervision.

• Great leader and valuable team player.

• Able to follow directions and learn quickly.

• Intermediate Computer Skills- applications related to MSoffice, Opera PMS, HOTsos, Micros, Civilsoft, Oasys, FCS, MConnect, Rex, Adaco, GoConcierge, Hits or the internet PERSONAL BACKGROUND:

Age: 30 years old Birth Date: September 13, 1988

Civil Status: Single Birth Place: Poblacion Norte, Ivisan, Capiz, Philippines WORK HISTORY

Assistant Executive Housekeeper

Wyndham Grand Manama

February 7, 2018 – up to present

Responsibilities:

• Overlooking Hotel facilities with 263 rooms and 10 floors of office space.

• Implements FOEs for Rooms and Public Area by identifying non-compliance and conduct corrective actions.

• Facilitates daily operations in Rooms and Public Area.

• Assumes responsibility of Laundry in the absence of Laundry Manager.

• Identify training requirements of the team, operation and coordinates with HR training department.

• Creates Daily Operational Housekeeping Forms in line with the approved Housekeeping procedures.

• Conduct inspections of Rooms and Public Area.

• Maintain the housekeeping budget, providing billing summaries and expenses incurred in Rooms and Public Area Operations.

• Closely Coordinates with Engineering Department for all the maintenance and snag list inspections of Guestrooms, Offices and Public Spaces.

• Attends necessary meetings, both departmentally and inter-departmentally, to ensure proper communication is fostered to ultimately benefit the operation and service of the hotel. MARYNELLE A. DOMINGO

ac9df6@r.postjobfree.com

Mobile Number: +973********

Accomplished, Analytical and Result-oriented Professional interested in finding a challenging position to meet my capabilities, competencies, skills, education and experience.

• Assists Executive Housekeeper in communicating with vendors and suppliers.

• Prepares team duty roster and vacation schedule based in operational requirements.

• Recruit, schedule and train all new housekeeping staff members.

• Coordinate with casual manning company for regular Public Area staffing and banquet events requirements for HK staffing.

Housekeeping Manager

St. Regis Saadiyat Island, Abu Dhabi

February 24,2017 – February 1, 2018

Responsibilities:

• Implements FOEs for Rooms and Public Area by identifying non-compliance and conduct corrective actions.

• Facilitates daily operations in Rooms and Public Area.

• Identify training requirements of the team, operation and coordinates with HR training department.

• Schedules and facilitates housekeeping projects for rooms and public area.

• Creates Daily Operational Housekeeping Forms in line with the approved Housekeeping procedures.

• Ensures that all equipment are in good working condition in reference to resort requirement and standard.

• Maintain the housekeeping budget, providing billing summaries and expenses incurred in Rooms and Public Area Operations.

• Closely Coordinates with Engineering Department for all the maintenance and snag list inspections of Guestrooms, Offices and Public Spaces.

• Attends necessary meetings, both departmentally and inter-departmentally, to ensure proper communication is fostered to ultimately benefit the operation and service of the hotel.

• Assists Director of Housekeeping in communicating with vendors and suppliers.

• Facilitates re-upholstery project in the property.

• Prepares team duty roster and vacation schedule based in operational requirements.

• Recruit, schedule and train all new housekeeping staff members.

• Coordinate with casual manning company for regular Public Area staffing and banquet events requirements for HK staffing.

• Update diligence for any incident with staff or damage to property under Housekeeping.

• Coaches, counsels as well as disciplines staff, providing constructive feedback in order to enhance performance.

• Oversees and holds daily briefings with the team ensuring that they have correct and updated information in order to carry out their duties effectively.

• Assists Director of Housekeeping in communicating with vendors and suppliers.

• Coordinates with HR Department for the departmental training requirements.

• Prepares team duty roster and vacation schedule based in operational requirements.

• Coaches, counsels as well as disciplines staff, providing constructive feedback in order to enhance performance.

• Holds daily briefings with the team ensuring that they have correct and updated information in order to carry out their duties effectively.

Assistant Housekeeping Manager

Pre-opening Team

The CURVE Hotel by EZDAN

September 19, 2015 – February 19, 2017

Responsibilities:

• Creates Standard Operating Procedures for Rooms, Laundry and Public Area in line with the Company Vision, Mission and Business requirements.

• Assist Housekeeping Manager in creating Job Descriptions to all available positions for Rooms, Laundry and Public Area.

• Creates Daily Operational Housekeeping Forms in line with the approved Housekeeping procedures.

• Assist in setting up and update required information for Opera PMS system.

• Manage the daily activities of the Housekeeping department in preopening stage to include set up and appropriate cleaning of all guestrooms, offices, washrooms, and all public spaces.

• Planning, organizing and directing team members to ensure that target timeframes for preopening tasks are achieved and efficiently completed.

• Assist Purchase department in selecting suppliers for items related to Housekeeping.

• Purchase, re-order and maintain housekeeping supplies and inventory.

• Conduct inspections of all rooms, offices and public areas.

• Recruit, schedule and train all new housekeeping staff members.

• Maintain the housekeeping budget, providing billing summaries and expenses incurred in Laundry, Uniform, Rooms and Public Area Operations.

• Oversee Housekeeping snag list inspections of Guestroom Floors and Public Spaces.

• Closely Coordinates with Engineering Department for all the maintenance and snag list inspections of Guestrooms, Offices and Public Spaces.

• Closely Coordinates with Other Department Heads in Uniform designs, measurement schedules and productions.

• Assists Housekeeping Manager in communicating with vendors and suppliers.

• Coordinates with HR Department for the departmental training requirements.

• Prepares team duty roster and vacation schedule based in operational requirements.

• Managed Housekeeping Department on the private household of Hotel Owner Mr. Ibrahim Al Mohannadi.

Assistant Manager – Laundry

ATLANTIS THE PALM, DUBAI, U.A.E

March 11, 2014 – September 18, 2014

Responsibilities:

• To attend daily briefing in selected areas conducted by direct leader.

• To champion the company values and objectives such as JDP, MS and Employee Survey.

• Oversee and coordinate all team members ensuring the operation is running efficiently and resort linen is handled as per resort standard procedures and policies.

• Carry out inspections of all areas.

• Inspect and ensure all tools and equipment are functioning as per resort standards.

• Coordinate and manages the daily coordination of laundry deliveries in and out of the hotel and carries out inspections at the outside laundry facility.

• Coordinate and manages the Pro Host Pick Stations ensuring all supplies are stocked and maintained.

• Coordinate and monitors the daily loading of linen into Pro Host trolleys for the respective areas.

• Coordinate and monitors delivery of pool and beach towels daily.

• Coordinates and monitors all guest laundry, ensuring all guest laundry is received and returned to the guest as per resort standard and policies.

• Monitors and reports to the Director of Housekeeping regarding the daily laundry operation.

• Oversees and controls that laundry procedures are kept updated and in accordance with Health and Safety policies for personnel and guests.

• Oversees and monitors that all scheduling of the team is prepared as per resort requirement.

• Oversees department recruitment requirements, assists HR in recruiting new team members and carries out interviews.

• Ensures training needs within the department is monitored, analyzed and executed as per resort standards.

Assistant Manager – Housekeeping

ATLANTIS THE PALM, DUBAI, U.A.E

December 17, 2012– March 10, 2014

Responsibilities:

• Assists in training new employees and continuation of learning for existing employees.

• Ensures cleanliness of hotel, as reflected by service scores and quality assurance inspections.

• Ensures the daily cleaning and maintenance of all public areas of the water park is carried out according to resort standards.

• Complete brand required training, and Property Management System training, housekeeping portion, to properly understand room statuses and delegation of room assignments for room attendants.

• Oversees lost and found and proper recording, storage, and communication to various departments.

• Completes and ensures guest requests for cleaning times or specifications are met in a timely manner.

• Attends necessary meetings, both departmentally and inter-departmentally, to ensure proper communication is fostered to ultimately benefit the operation and service of the hotel.

• Perform coach and counseling sessions and/or disciplinary measures, employee evaluations, and will document and pass all documentation to Executive Housekeeper.

• Review and address guests’ feedback sent through JD Power and pass all documentation to Executive Housekeeper.

• Review scheduling with Executive Housekeeper, based on demands of hotel, and properly maintain levels of staffing therein.

• Maintains par levels of inventory of cleaning supplies, linens, and brand required room materials and elements, to ensure brand standards and consistency measures are met.

• Provides, fosters, and educates staff on a safe work environment, including proper storage of chemicals and materials needed for daily room cleaning.

• Daily inspection of all rooms to ensure cleanliness and brand standards are consistently being met and room attendants are completing tasks in a timely fashion. Team Leader, Rooms

ATLANTIS THE PALM, DUBAI, U.A.E

April 18, 2011 – December 16, 2012

Guest Room Valet (Room Attendant)

ATLANTIS THE PALM, DUBAI, U.A.E

May 2, 2010 – April 17, 2011

EDUCATION

UNIVERSITY YEAR GRADUATED

John B. Lacson Foundation Maritime University

Course: Bachelor of Science in Cruise Ship Management Note: Dean’s Lister 2008

EXTRA CURRICULAR ACTIVITIES AND ACHIEVEMENTS

• Medallia Champion for Housekeeping in Wyndham Grand Manama

• Mariott Guestvoice & Tripadvisor champion for HK Department at St. Regis Saadiyat Island

• Departmental Trainer in The Curve by Ezdan Pre-opening Team

• Has cross trained in Learning and Development Department of Atlantis the Palm, Dubai.

• Nominated for the Atlantis Legend Awards as Best Supervisor for the 3rd Quarter 2012.

• Had been recognized and awarded by the Housekeeping Department as “Star Team Leader” 2012.

• Had been highly recognized and given a chance to have cross exposure and operations familiarization in Uniform Room Department of Atlantis the Palm for average duration of 3 months as Team Leader Uniform Services.

• Had been in “TOP 2 for DEAN’S HONOR LIST” during my college years. TRAININGS AND CERTIFICATES

Mariott Interviewer Certification Training

Certificate of Recognition for being part of Pre-opening Team of The Curve by Ezdan.

Certificates of Recognition from Atlantis the Palm for “Blowing away our Customer”

Certificate of Completion of Atlantis the Palm Brand Promise Trainings REFERENCE PERSONS:

Khadija Ait-Raiss

Director of Housekeeping

Atlantis the Palm, Dubai, UAE

Email: ac9df6@r.postjobfree.com

Mobile No: +971-**-***-****

Sudarshan Yadav

Housekeeping Manager

Hilton Al Habtoor

Email: ac9df6@r.postjobfree.com

Mobile No: +971-**-***-****

Mohamed Farook

Executive Housekeeper

Wyndham Grand Manama

Email: ac9df6@r.postjobfree.com

Mobile No.: +965-****-****



Contact this candidate