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QA Analyst, Business Analyst

Birmingham, Alabama, United States
May 13, 2019

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Susan Holt

**** ****** **.

Birmingham, AL *****

Cell 205-***-****

IT Technical Business Systems Analyst

Dedicated IT specialist with 20+ years of project leadership, user training, system development and support, on-site customer contact, business analysis, project management, installation management, testing and trouble shooting. Offers a strong combination of financial, technical, implementation and interpersonal skills with the ability to sustain growth and improvement in a complex computing environment.

Professional Experience

Honda Manufacturing of Alabama 8/18 to 3/19

Business Systems Analyst/Project Manager

Gather requirements through interviews with customers for requested changes to the system

Create detailed business requirement documents that define requested changes to development staff

Manage 20+ projects of varying length and complexity to completion

Use ServiceNow to assign tasks and manage projects

RxBenefits, Inc. 9/17 to 2/18

Eligibility Analyst IT Technical Business Systems Analyst

Manage 40+ client companies through the eligibility process while meeting all deadlines

Coordinate with medical vendors and implementation teams to receive Active and COBRA eligibility data to RxBenefits’ system in standard HIPAA ANSI 834, proprietary or custom formats, as appropriate

Work with vendors, internal teams, client companies to resolve issues with files and data

Determine the root cause of any issues with files or data and resolve those issues

Test import of eligibility data into RxBenefits’ system

Use Salesforce to document and manage project/client management activities

Move incoming files to import folder from SFTP site, use Kleopatra to decrypt files

Command Alkon, Inc. (software company that markets to the construction industry) 5/16 to 7/17

Business Consultant IT Technical Business Systems Analyst

Create new, updated e-portal for COMMANDperformance in SharePoint

Migrate ETL rules from Cognos Data Manager to Cognos Data Stage

Develop and perform training and testing for internal and external users of COMMANDperformance

Customize customer specific views and reports in Cognos software

Reconcile databases in advance of new installs

Compare custom and legacy versions of database to determine how best to integrate them into most current version

Resolve questions and issues from users

Protective Life Insurance 08/06 to 5/16

Reinsurance Administrator/Reinsurance Consultant IT Technical Business Systems Analyst

Define and write specifications, test changes for interface project. Implementation of interface was seamless.

Gather requirements and develop requirements specifications for mainframe extracts and copybooks

Gather information, develop requirements specifications and test changes to TAI and to product setup in TAI

Test changes to mainframe extracts, copybooks, product definitions, etc.

Develop SQL queries for use in investigating reported issues and to improve data integrity

Represent the Reinsurance Systems Team in the Post Level Optimization (Agile) project

Enter product definitions for new products and reprices into TAI for reinsurance

Investigate and resolve issues reported by internal and external customers

Train coworkers on Reinsurance Systems Team

Write process and training documentation for Reinsurance Systems Team

EPL, Inc. (software company that markets to credit unions) 5/00 to 6/06

Lending Product Specialist IT Technical Business Systems Analyst

Conversion responsibilities

Gather and develop system requirements based on client’s current system specifications and client/stakeholder interviews

Perform data mapping of client’s current data structure to i_POWER data structure

Perform quality assurance testing of conversion specifications based on client input

Coordinate with 3rd party vendors to assure the appropriate federally regulated documentation and rate files are available prior to conversion

Create materials for use in training; train users to use the new software

Provide remote and on-site production client support during and following conversions

Migration responsibilities

Migrate all federally regulated documents and files to new platform

Test external interfaces for credit reporting, loan calculations and loan documentation

Open architecture development

Design integration of third party software into current open architecture platform

Develop implementation processes for integrating third party software with current client installations

Test third party software independently and after integration with client software; provide site support and training

Installation Project Manager

Manage conversion activities for major clients throughout the United States, including technical definition, plan, direct, coordinate and manage project scope, deliverables, resources, client relationship, issue escalation, and resolution including understanding core business requirements and attaining goals and objectives with mutually agreed upon timeline and resource parameters

Communicate with employees, vendors, stakeholders, all levels of management of implementation activities

Test software before major releases are available to client base to ensure release success

Train credit union employees to use the new software; create materials for use in training

Management Data, Inc. (software company that markets to insurance companies) 4/92 to 5/00

Site Manager/Systems Analyst/Programmer

Programming Analyst for large Group development project for two Blue Cross Life subsidiaries.

Site Manager, lead analyst, client contact/trainer and programmer for the FIMMAS installation at New York Life Insurance Company.

Gather and develop business requirements and technical specifications for use in development of enhancements and problem resolution.

Create test plans for release testing.

Train employees to use new software; develop materials for use in training.


University of Alabama at Birmingham

Master of Arts in Education

Jefferson State Community College

Associate Degree, Applied Science

Georgia Southern College

BBA, General Business


Health Insurance Association of America

Health Insurance Associate (HIA) and Managed Healthcare Professional (MHP) designations

Life Office Management Association, Inc.

Fellow, Life Management Institute (FLMI)

Associate, Customer Service

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