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Customer Service Data Entry

Stockbridge, Georgia, 30281, United States
May 13, 2019

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Aljeana Bellamy



Supervised a team of 4 people

Customer service driven in a fast pace environment

More than 7+ years knowledge of all Microsoft versions

PeopleSoft Application

Knowledge of Pension Laws

Account reconciliation


Bachelor of Arts

May 2001

Paine College,

Augusta, GA


Notary Public

P.O.S.T Communications Officer


Pension Analyst/City of Atlanta

January 2017-current

Interfaces with employees to provide accurate information on benefit programs such as retirement, defined benefit pension plans, defined contribution, and deferred compensation and disability; recommend process improvement to complete assigned work within expected quality and deadlines; conducts educational seminars; review applications for pension funds for financial hardship and ensure the pension funds are released; participated in pension audits; assist supervisor or team leader in handling request from fund attorneys, auditors, or actuaries; perform all COBRA and retiree billing document preparation and data entry; be the expert in all matters concerning federal and state COBRA regulations and processes; Review processing and check for accuracy; perform policy and procedure documentation and review; Ensure COBRA notices are accurate and mailed to plan participants and notify carriers of elections and terminations; Provide direct assistance to our clients when necessary on COBRA and retiree related matters; assisted with new hire orientation; prepare bank deposits, general ledger posting and statements; prepare and maintain accounting documents and records; assisted in the coordination of events, coordinated meal plan for attendees of event, contributed to events by overseeing registration and providing customer service; secures medical files, answers central telephone system and direct calls accordingly

Pension Administrator/Pension Benefit Guaranty Corporation

December 2005-March 2008

Counseled with participants and retirees regarding their pension benefits; responsible for reviewing applications for completion; processing off-cycle payments; answering incoming calls from customers, spearheaded numerous pension projects that involved correcting forms of benefits, benefit termination dates, and actual benefit amounts; performed research to evaluate early, normal, disability retirement dates, and eligibility for lump-sum payments; assisted in building databases of participant information; updated plan participant changes of addresses, direct deposit and tax elections as requested; administered and protected all confidential information for instance social security numbers, salary and retirement benefit amounts; enrolling employees in the proper pension plan; providing plan beneficiaries information and documents that are required to be disclosed under the PBA regulations; responding to inquiries or complaints from plan beneficiaries

Communications Officer/Georgia World Congress Center

December 2005-March 2008

Accomplished supervising other communication officers; making decisions independently on communications issues; plan and coordinate work; managed conflict between internal and external customers; responded to over 35, 000 emergency and non-emergency calls; provided customer service to the departmental unit as well as the general public; Receives emergency and non-emergency calls, complaints, and inquiries from the public; Evaluates information to determine jurisdiction, priority, staff availability and equipment needed; Dispatches police, fire, and other public safety units, in accordance with established procedures, and based on the nature of the call, staff availability, assigned geographical area, and location of the call; Provides responding units with pertinent information such as suspect information; warrant, probation and parole information; vehicle registration status; license status; premise and subject history; and location of Knox boxes and hideaway keys; Operates a variety of communication equipment, including radio transmitters and receivers, computerized communication terminals and keyboards, multi-line telephone equipment, and City-wide camera monitoring equipment; Retrieves information in response to requests from police and fire units, and monitors and maintains status and location of units; Provides callers with established instructions for emergency medical situations;

Prepares records and logs.

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