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Business Office Coordinator

Detroit, Michigan, United States
May 16, 2019

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Zach Howell

**** *. **** ****** ** ***** 734-***-****

Personal oummary

• A highly driven Business Manager who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for organizations.

• Capable of communicating complex topics effectively and tactfully with team members and clients.

• Experienced in managing and completing large and complex projects for companies and clients in an effective and timely manner.

• Over 5 years of HR experience including but not limited to recruiting, onboarding, training & development, payroll, employee relations, benefits and compensation administration.

Professional Experience

Sunrise Senior Living 12/2017- Present

Business Office Coordinator & Designated Human Resources Representative Bloomfield Hills, MI

• Establish ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines and reporting.

• Follow the monthly accounting calendar to ensure all financial data expectations and deadlines are met.

• Provide input for interviewing, hiring, and training of new staff.

• Assign other coordinators team member evaluations when due and process evaluations once received.

• Assist with development of specific individual performance evaluations as appropriate and may assist with implementing action plans when necessary.

• Process bi-weekly payroll, respond to payroll developments, trends, regulations and business controls.

• Maintain team member personnel information, including payroll processing, updating personnel files/binders and training records.

• Champion the team member on-boarding and orientation process & maintain training records and ongoing data entry into training system. RightMed Pharmacy, LLC 12/2015 – 12/2017

Business Manager 02/2017 – 12/2017

Dearborn, MI

• Managed day-to-day operations, including staff supervision, to ensure delivery of quality, cost-effective services, as well as client satisfaction.

• Lead and supported a wide range of internal projects and organizational initiatives.

• Managed and oversaw all company projects including opening new pharmacies.

• Wrote and implemented Standard Operating Procedures (SOP’s) for the company, as well as the Policies & Procedures manual.

• Proactively recruited and trained staff members and teams, including special teams for the development and implementation of new programs. Business Administrator 12/2015 – 02/2017

• Performed all aspects of opening new pharmacies for business including but not limited to lease agreements, coordinating build outs, system installation, contracts, licensing, insurance contracts, and inventory.

• Maintained already operational pharmacies to ensure compliance with all state and federal laws including HIPPA.

• Handled PBM/Insurance audits & re-credentialing in a timely manner so that the pharmacies could continue billing for patients.

• Coordinated with wholesalers, PBM’s, insurance companies (Medicaid, Medicare, Express Scripts, Caremark, BCBS, HAP, Humana) and PSAO’s to get critical accounts set up.

• Compiled and implemented a HR policies & procedures handbook for all pharmacy locations.

• Opened fifteen new pharmacies for business during first year at RightMed. Optimal CAE 04/2015 – 12/2015

Talent Acquisition opecialist

Plymouth Twp, MI

• Performed full cycle recruiting of Engineers in the Automotive Industry.

• Submitted candidates through the vendor management systems.

• Assisted in training of recruiters in new recruiting techniques.

• Communicated the duties, compensation, benefits and working conditions to all potential candidates.

• Managed all phases of recruitment, including defining hiring management needs and posting available positions.

• Contacted all job applicants to inform them of their application status.

• Recruited for various positions across multiple sites across the United States.

• Maintained an accurate candidate tracking system within proprietary database.

• Built social networks to find qualified candidates. Suburban Career Services 10/2013 – 04/2015

Admissions Counselor

Romulus, MI

• Conducted reference and background checks on all applicants.

• Developed creative recruiting strategies that met anticipated needs.

• Communicated the duties, compensation, benefits and working conditions to all potential candidates.

• Contacted all applicants to inform them of their application status.

• Supported employee relocation and integration by helping new students establish housing, schooling and registration.

• Conducted more than 250 interviews each year.


Eastern Michigan University 12/2012

Bachelor of Business Administration: Computer Information oystems Ypsilanti, MI, USA

Additional okills

• In-depth knowledge of computers; data management systems, calendaring and scheduling programs including Microsoft Office Suite and Outlook.

• Effective verbal and written communication skills.

• Track record of managing desk activities within a busy environment.

• Ability to work accurately and independently with close attention to detail.

• Able to work with associates, vendors and the clients capably and tactfully.

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