Human Resources Specialist ð Healthcare

>> QUALIFICATIONS PROFILE

Highly organized, employee-oriented, and multifaceted professional with hands-on experience in various aspects of human resources (HR) administration. Recognized for solid expertise in overseeing and implementing HR processes and training programs, maximizing business growth opportunities, and cultivating strong employee-employer relations. Skilled at providing operations support, recruiting and hiring employees, facilitating staff training and development., and resolving human resources issues. Equipped with excellent communication and interpersonal aptitudes in collaborating and building positive relationships with individuals of diverse backgrounds.

>> CORE COMPETENCIES

Administrative Support and Functions ~ HR Policies and Procedures Implementation ~ Regulatory Compliance

Business Development ~ Meeting and Event Coordination ~ Change Management ~ Strategic Planning and Implementation

>> RELEVANT EXPERIENCE

Valley Cities Behavioral Health Care, Federal Way, WA

Human Resources Training Specialist Jun 2018–Jan 2019

-Took charge of creating, executing, and presenting new hire orientation and onboarding processes

-Carried out training for newly hired employees regarding professional licensing expectations, company policies and procedures, and annual compliance training requirements

-Efficiently interfaced with a peer in handling system and appropriately distributed work to team members to guarantee timely resolution of all concerns within 48 hours

-Demonstrated proficiency in addressing a wide range of service requests of varying complexity through internal ticket system

-Offered first-rate support to the vice president of HR and administration with employee relations investigations and salary reviews, along with the drafting of policy updates and evidence of standards compliance for Joint Commission

-Oversaw coordination of continuing education suicide prevention training event for 350 employees

State Farm Insurance, Tacoma, WA 2013–2017

Human Resources Performance Representative Jan 2016–Oct 2017

-Developed reference materials and presided over training sessions for HR representatives and leadership regarding Washington state leave and labor laws

-Communicated with business partners on application of law to boost consistency across enterprise and lessen exposure to the organization

-Resolved enterprise compliance and ethics complaints and performed investigation to identify occurrence of policy violation and other misconduct

-Provided training to leadership in engaging their associates in the interactive Americans with Disabilities Act (ADA) accommodation request process

-Rendered assistance to employees in executing essential job responsibility

-Worked with other departments in offering guidance to business partners regarding employee relations, performance and absence management, and company policy and benefits

-Organized meeting with associates experiencing personal and performance concerns to discuss available benefits and resources

Human Resources Services Representative Oct 2013–Dec 2015

-Facilitated presentations and training for internal clients in various formats, which included virtual meetings, classroom settings, and one-on-one training sessions

-Assessed risks and guided business partners in handling staff performance issues

-Facilitated training of new leaders on performance management programs and terminations procedures

-Employed strategic business focus, influence, resourcefulness, and critical thinking skills in implementing HR strategies to support enterprise business plans and goals

-Coordinated with business partners in determining the cause of workforce issues and delivered support in conceptualizing solutions

>> OTHER EXPERIENCE

State Farm Insurance, Bakersfield, CA

Casualty Claim Specialist Sep 2012–Oct 2013

Property Claim Specialist Sep 2010–Sep 2012

>> EDUCATION

Bachelor of Science in Community Health, May 2010

University of Illinois, Champaign, IL

Graduated with High Honors

Charter Member, Chi Alpha Epsilon Honors Fraternity

Charter Member, Illinois Academic Enrichment and Leadership Program

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