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Administrative Assistant Customer Service

Location:
Methuen, Massachusetts, United States
Posted:
May 15, 2019

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Resume:

Subina Bhatt

ac9d1n@r.postjobfree.com

Cell: 978-***-****

Home: 978-***-****

Professional Summary:

Administrative professional with over 10 years’ experience in clerical and office management roles

Was responsible for completing clerical duties such as filing paper work, answering telephones, ordering office supplies, balancing books, and creating schedules for employees

Created and generated productivity reports to be distributed across a case management team and entered information into Microsoft Access database for Aetna

Posted all invoices in Ariba & EDI systems for clients to review and approved final payments

Organized and distributed daily workload for the account representative and created a daily spreadsheet of workload for management

Provided daily upgrades to Microsoft Word & Excel spreadsheets

Worked closely with payroll accountant to ensure receipts have been submitted and are timely per Celerant Travel policy

Maintained Travel & Entertainment receipt log for semi-monthly submissions by employees

Experienced with Microsoft Office Suite, People Soft and Crystal Report

Available to interview with 24 hours’ notice and start immediately

Professional Experience:

American Tower (Winter Wyman Temporary Assignment) May 2018 – February 2019

Documentation Integration Contractor

Identify Tower Operation and tenant/ground lease documents

Name Tower and tenant/ground lease documents according to established ATC naming conventions.

Upload documents to ATC internal file system and resolve any upload failures

Identify and track system availability of critical documents and data on site by site basis

Independently complete document integration and QC work and special assignments

Envision Bank (Robert Half Temporary Assignment) February 2018 – April 2018

Administrative Assistant

Create new loan files by preparing documentation for scanning, entry into system and proper storage.

Process participation payments, regular payments, Payoffs, Corrections

Entering client loan information in Excel.

J.P Morgan Chase (K-force Temporary Assignment) April 2017 – November 2017

Administrative Assistant

Comparing 3 Types of Data to one another, the data types are Archived Data, Merchant Data and the data, we have in PeopleSoft, making the necessary correction for the main Merchant file to ensure accuracy.

Quality checking the archived data to PeopleSoft to ensure that all Archived Data is in PeopleSoft

If it is not in PeopleSoft to manually add the file Via Scanning and creating a new folder per merchant to ensure all data is up to date.

Running Queries for Credit Expired Merchant

Exporting the query results into an Excel Spreadsheet and sending it to upper management for further review.

Sending all archived data to our out side holding vendor.

Crossmark November 2012 – July 2017

Retail Representative (Part Time)

Responsible for store visits as assigned

Oversaw store visuals and displays and made changes as needed

Communicated with management to discuss any changed needed for stores product displays

Discussed store promotions with management and clients to boost store sales

Advantage Sales & Marketing December 2010 September 2016

Retail Representative (Part Time)

Responsible for store visits as assigned

Oversaw store visuals and displays and made changes as needed

Communicated with management to discuss any changed needed for stores product displays

Discussed store promotions with management and clients to boost store sales

Oldtown August 2011- November 2011

Office Manager

Reviewed Invoices, made purchase orders, and completed auditing

Made calls to clients to ensure delivery dates have been meet and all other inquiries are up to date

Maintained all databases and ensured they were up to date

Celerant Consulting (Temporary Assignment) June 2011- December 2011

Accounting Clerk

Maintained Travel & Entertainment receipt log for semi-monthly submissions by employees

Worked closely with payroll accountant to ensure receipts have been submitted and are timely per Celerant Travel policy

Completed reviews/audit of T&E reports to subsequent submission of receipts to validate expense reimbursement

Communicated with employees to resolve any discrepancies discovered during the review/audit process

Retrieved T&E reports and receipts for expense invoice back-up as needed per project requirements

Communicated with client representatives as necessary regarding expense detail

Maintained all A/P paper files for invoices and expense reimbursement submitted

Worked closely with other accounting group members on special projects

Handled various clerical responsibilities as necessary

Kleinfelder East, Inc May 2007- October 2008

Billing Administrator

Extracting, Spooling data from Oracle & sending the data to the field for Project Managers review

Make corrections as needed in Oracle database per Project Managers recommendation

Ran the corrected report through SAP & Oracle System

Thumb nailed all reports with required AP slips & receipts with invoices

Posted all invoices in Ariba & EDI systems for clients review and approval for the final payment

Reviewed Change and Purchase order to fit the requirements of the agreement, which the client and company have agreed upon. If the review does not meet the requirements, we contact the key client and request additional information

Entered change and purchase orders into Oracle once they have met requirements

Aetna August 1999- March 2007

Administrative Assistant/Appeals Administrator

Assembled and mailed daily and monthly surveys

Created and generated the productivity reports, distributed across a case management team and entered information into Microsoft Access database

Organized and distributed daily workload for the account representative and created a daily spreadsheet of workload for management

Provided telephone support, customer service, mailing, faxing, copying and scheduling meetings

Initiated appeal claims

Upgraded Microsoft Word & Excel spreadsheets daily

Used People Soft and Crystal Report



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