Customer Service Security

CURRICULAM VITAE

Name: Kennedy Ndungu Njoroge

Telephone: +974********

Email Address: ********@*****.***

Current Location: Qatar

Gender: Male

Date of Birth: 03/09/1993

Nationality: Kenyan

WORKING EXPERIENCE

February 2017 – Present QATAR SECURITY & GUARDING SERVICE

QATAR AIRWAYS NEW TECHNICAL BUILDING AND AIRCRAFT MAINTENCE HANGAR

Position: Security Safety / Loss prevention officer & Customer Service

Responsibilities:

Maintain cooperative relationship with airport police during investigation personnel.

Work with facility management to effectiveness of door security systems, fire alarm systems and emergency evacuation procedures.

Guide the staffs/guests to the emergency exits and assembly points in case of emergency.

Respond to accidents & administering first aid.

Coordinate with the soft service team for any FOD control.

Monitor unauthorized stops in corner area safety sighs and marking.

Resolve safety hazardous situation.

Control any obstruct on emergency exist.

Make report any structural or operational anomalies.

June 2015 – January 2017 QATAR SECURITY & GUARDING SERVICE

NASSER BIN KHALED AUTOMOBILES W.L.L – MERCEDES BENZ, Q-AUTO & AUDI

Position: Security safety

Responsibilities:

Verify and validate visitors ID card and details.

Confirm visitor’s appointment with relevant staff prior to sending visitors inside the building.

Allow authorized staffs and visitors to obtain access.

Monitor the reserved parking.

Guide the staffs / visitors to the emergency exits and assembly points in case of emergency.

Conduct hazardous inspections; coordinate with soft service team for any FOD control.

Report any incidents and significant hazards.

Sep 2013 – May 2014 LAKE NAIVASHA COUNTRY CLUB HOTEL

Position: Bellman

Responsibilities:

Upon arrival of the guest, greet and welcome them into the hotel.

Assist guest with luggage to their rooms promptly when checking in and upon checking out.

Make reservations for restaurant and activities for guest.

Inform guests on hotel amenities while assisting them to their room; storage area, restaurant hours of operation, location of ice machines, the concierge event of the evening, emergency procedures, equipment and exit paths.

Submit all lost but found articles accompanied by lost and found reports.

Deliver newspapers to guest room.

CAREER OBJECTIVE

Am highly effective at anticipating and accommodating guest need and would like to make use of my interpersonal skills so I can work to the highest standard possible in my role. Achieve company goals that focus on guest satisfaction and experience.

KEY HIGHLIGHTS

Training in Security Safety / Loss prevention and First aid.

Capable for analyzing and solving problems.

Fluent Oral and Written communication in English.

Computer literate and typing.

Flexible – Can work Morning, Night, Weekends and Holidays.

Strong stamina – Able to stand, walk for an extend period of time, move and lift heavy objects.

Reliable, Versatile, Cooperative and good team member.

ACADEMIC BACKGROUD

FEB 2013 – Aug 2013 Atlas International College

Travel and tourism

2009 – 2012 Kitengela Boys High School

Kenya Certificate of High School

2001 – 2008 Evelyn Memorial Primary School

Kenya Certificate of Primary School

REFERENCES

1.Mr. Peter Nganga Waweru Director Atlas International College Center +254*********

2.Mr. Wachira Principal Kitengela Boys High School P.O Box 36 Kitengela

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