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Customer Service Representative

Las Vegas, Nevada, United States
May 15, 2019

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Las Vegas, NV



Mission Federal Credit Union San Diego, CA 04/2017-3/2018

Banking Consultant 3

●Inbound phone support in a customer service for online banking

●Technical assistance for credit card and travel

●Multi-tasked between customer communication,researching financial Q and A

●Reading and reviewing credit reports

●Assistance in online banking for all devices

Liberty Mutual, Portland, OR, 07/2014 - 05/2016

Customer Service Representative

●Provided inbound phone support in a fast paced environment to customers looking for product support.

●Received upwards of 50+ calls a day.

●Utilized NYCE ERP Software to document calls, process orders, and securely record all client’s information.

●Maintained demeanor with customers while demonstrating proper tone and empathy as well as extra effort to assist customers in locating desired product or information on services.

●Multi-tasked between customer communication, researching customer issues, and updating internal memorandums.

●Used Microsoft Excel to record various statistics including sales numbers, calls received, and organize internal notes.

●Opened and maintained customer accounts by recording and updating account information

Comcast, Portland, OR, 09/2013 - 07/2014

Order Processor

●Provided quality customer service to current and new customers, processing payments, orders, and services.

●Upsold additional services that complimented the standard internet, phone, and cable products provided by company.

●Assisted customers with residential technical support for routine IT problems, saving the customer and company time and money.

●Communicated with customers and teammates using Microsoft Outlook.

Culinary Workers Union, Las Vegas, NV, 06/2010 – 06/2012

Banquet Waiter

●Worked upscale events at Las Vegas Convention Center providing top tier customer services to clients.

●Completed all requirements of alcohol awareness training in order to provide better service to clients.

●Maintained a high standard of service for all customers at all times.

●Maintained safety rules and regulations at all time.

Sentry Credit, Portland, OR, 05/2009 - 04/2010

Collections Coordinator

●Handle a high influx of inbound and outbound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels, including Payment Inquiry and Reconciliation & Control units.

●Over $350,000.00 in gross dollars collected during tenure with company.

●Awarded several bonuses and awards for consistent results and customer service.

●Utilized Microsoft Word to draft internal and external memorandums for management, clients, and debtors.

Creditors Interchange, Portland, OR, 02/2004 - 05/2008

Collections Coordinator

●Adhered to all FDCPA guidelines on each account in order to maintain lawful approach and collection of the payment from debtor.

●Collected on several MBNA delinquent bank accounts for clients such as Chase Manhattan, Bank of America, and MBNA.

●Developed and constantly improved call, debating, and recovery skills.

●Consistently averaged collection amounts above management’s expectations and achieved bonus levels multiple times.


Valley High School - Diploma

Business Computer Training Institute – Diploma

Mount Hood College

Portland Community College – AA in Communications

University of Nevada Las Vegas

Contact this candidate