Las Vegas, NV
Mission Federal Credit Union San Diego, CA 04/2017-3/2018
Banking Consultant 3
●Inbound phone support in a customer service for online banking
●Technical assistance for credit card and travel
●Multi-tasked between customer communication,researching financial Q and A
●Reading and reviewing credit reports
●Assistance in online banking for all devices
Liberty Mutual, Portland, OR, 07/2014 - 05/2016
Customer Service Representative
●Provided inbound phone support in a fast paced environment to customers looking for product support.
●Received upwards of 50+ calls a day.
●Utilized NYCE ERP Software to document calls, process orders, and securely record all client’s information.
●Maintained demeanor with customers while demonstrating proper tone and empathy as well as extra effort to assist customers in locating desired product or information on services.
●Multi-tasked between customer communication, researching customer issues, and updating internal memorandums.
●Used Microsoft Excel to record various statistics including sales numbers, calls received, and organize internal notes.
●Opened and maintained customer accounts by recording and updating account information
Comcast, Portland, OR, 09/2013 - 07/2014
●Provided quality customer service to current and new customers, processing payments, orders, and services.
●Upsold additional services that complimented the standard internet, phone, and cable products provided by company.
●Assisted customers with residential technical support for routine IT problems, saving the customer and company time and money.
●Communicated with customers and teammates using Microsoft Outlook.
Culinary Workers Union, Las Vegas, NV, 06/2010 – 06/2012
●Worked upscale events at Las Vegas Convention Center providing top tier customer services to clients.
●Completed all requirements of alcohol awareness training in order to provide better service to clients.
●Maintained a high standard of service for all customers at all times.
●Maintained safety rules and regulations at all time.
Sentry Credit, Portland, OR, 05/2009 - 04/2010
●Handle a high influx of inbound and outbound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels, including Payment Inquiry and Reconciliation & Control units.
●Over $350,000.00 in gross dollars collected during tenure with company.
●Awarded several bonuses and awards for consistent results and customer service.
●Utilized Microsoft Word to draft internal and external memorandums for management, clients, and debtors.
Creditors Interchange, Portland, OR, 02/2004 - 05/2008
●Adhered to all FDCPA guidelines on each account in order to maintain lawful approach and collection of the payment from debtor.
●Collected on several MBNA delinquent bank accounts for clients such as Chase Manhattan, Bank of America, and MBNA.
●Developed and constantly improved call, debating, and recovery skills.
●Consistently averaged collection amounts above management’s expectations and achieved bonus levels multiple times.
Valley High School - Diploma
Business Computer Training Institute – Diploma
Mount Hood College
Portland Community College – AA in Communications
University of Nevada Las Vegas