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Fort Wayne, Indiana, United States
May 12, 2019

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C. Jeff Baltes

***** *. ** **, ********, IN. -, 260-***-****

Professional Summary:

An experienced and degreed Quality Assurance Professional with a strong background in Leading and implementing quality systems to ensure compliance to government regulations, automotive standards and Aerospace standards. Have performed internal and external quality audits to identify CAPA activity, and implemented process improvements based on findings. Knowledge of ISO 13485 and Exemplar Certified Lead Auditor in ISO 9001;2015//TS 16949 and Exemplar Certified Lead Auditor to the Aerospace Industries AS 9100 standard. I have a very strong background in Lean implementation and have held positions responsible for this as Continuous Improvement Manager and Director. I carry certifications as a CQM, Exemplar Certified Lead Auditor to ISO/TS as well as CSSBB (Black Belt) and Lean Champion, I also carry the ASQ Certification as a Supplier Quality Professional.I have a passion for continuous improvement and I am a very effective and successful leader. I have several over 15 years’ experience in managing and directing multiple site locations which includes implementation of quality systems to meet the requirements of ISO 9001 and TS/IATF 16949. Over 25 years as a Quality Manager or Director level in a Tier 1 or Tier 2 automotive supply environment, several years experience in the RV, Aerospace and consumer goods industries.


ASQ Certified Manager of Quality and Organizational Excellence (CMQ/OE)

ASQ Certified Supplier Quality Professional

RAB Exemplar Lead Assessor to ISO 9001/TS 16949/AS 9100

Certified Six Sigma Black Belt

Ford certified trainer in Global 8D/problem solving methodologies

Certified Lean Champion

Senior Member of the American Society for Quality (ASQ)[1]

ADKAR Trained for Organizational Change Management

2 years of Multi-Plant Operations Management with P&L responsibility (Hendrickson Truck)


May 2014 to Present

Quality and Lean Manufacturing Consultant, LaGrange, IN. (Multiple clients and locations)

Leading a Major North American Door Manufacturer in the implementation of ISO/TS 16949 compliant quality system at 5 manufacturing locations in North America. 2 sites in Virginia, 1 in Ohio, 1 in Tennessee and 1 in Indiana. Provided leadership in the roll out and training of the Corporate Leadership staff and all plant level personnel. Provided training for all internal auditors and training in the 5 Why Problem Solving Tool. Leading an Aerospace/AS 9100 registered company in addressing major audit findings during their last 3rd party audit. Implementing a Ship to Stock program to alleviate a bottleneck at receiving inspection which has minimized risk and improved throughput by 34%. Implementing a .system for AS 9100 FAI requirements and flowing down the requirements to the supply base. Currently have improved the FAI process from 10 working days per FAI completion to 2 working days.

January 2017 to October 2017

Provided leadership to the Whirlpool Corporation in the implementation of a Zero Defects/No Defects forward system for 9 plant locations in North America. Part of this was providing training to the Engineering group in the PFMEA process as well as 5 Why and Global 8D problem solving. Led teams at 9 North American plants in organizational change management utilizing the ADKAR model. Trained these teams in the ADKAR discipline.

October 2017 to Present – New Plant Start Up, Fremont, IN

Currently working with a client in the Fremont, IN area aligning their quality system in preparation for their registration to the IATF 16949 quality system registration. Registration is scheduled for August 2018. Providing team leadership to multi-plant organization as well as training.

August 2012-May 2014


Multi-site manufacturing company supplying wood sheets and laminated Azdel sheet products to the RV Industry.

Quality and Regulatory Affairs Manager

Leading implementation of ISO 9001 based quality system. Providing leadership in the implementation of systems to support lean initiatives, kaizen events in quality which has resulted in an annualized cost savings to date of over $200k. Implementation of systems to support EPA, Federal, State and Local government regulatory requirements for Environmental and Safety concerns.

Implementation of PFMEA and control plan on the RV Lamination product line working with Azdel product which is a synthetic replacement for luan.

Worked closely with Azdel to put in place better controls for the critical characteristic (thickness) which improved customer rejections by over 23%.

Identification of appropriate CAPA activity.

January 2012-August 2012


Low volume Truck Body manufacturer, supporting UPS/Fed-X, Frito Lay, assembling & producing around 10 trucks a day.

Supplier Quality Manager (consulting position)

Provided leadership and mentoring in working with and training the supply base which was primarily in the RV Industry to the Automotive APQP process for the launch of a new medium duty truck for Isuzu, Federal Express and UPS. Working with supply base on developing and implementing systems in support of AIAG PPAP requirements for job 1 requirements to Isuzu.

Identification of appropriate CAPA activity.

August 2011-August 2012


Manufacturer of consumer goods, supporting the automotive and medical device industry, with continuous manufacturing processes for highly engineered foam product.

Quality Systems Manager

Provided leadership to operations in the launch and subsequent PPAP of products from a newly purchased foam processing center with a capital outlay of $18M. Responsible for 2 shift lab testing operation that would test each lot of material produced as well as in process testing to internal and/or customer specified industry standards. Some of the testing characteristics were; Tensile, tear, elongation, compression force deflection, Initial Force Deflection, flammability, bond strength and color match.

Saved the company > $18K by outsourcing the calibration of all gages, scales and equipment netting.

Provided leadership in problem solving to the operations for complex processing problems utilizing a “structured problem solving approach” as well as “5 why techniques” to gain root cause and subsequent corrective and preventive measures.

Provided leadership to the organization as the ISO/TS 16949 Management Representative. Lead them through a successful assessment in April of 2011.

Maintained quality systems compliant with a very diverse customer base including customers in the automotive market, medical device, and various commercial applications.

Worked with ISO 13485 and CAPA activity.

July 2007-July 2011


A low volume manufacturer with core competencies include coatings, painting and assembly for the military and commercial industry.

Quality Assurance Manager

Reporting to the Regional General Manager. Provided quality leadership for 2 manufacturing plants in Northeastern Indiana. Management Representative for ISO 9002 compliant quality system.

Reported to the Midwest Regional General Manager. Acted as ISO System Management Representative responsible for all aspects of quality systems for 2 manufacturing locations.

Achieved zero audit findings in three third party audits.

Implemented ITAR compliant system as ITAR Management Representative and obtained certification.

Initiated and championed a Lean Manufacturing effort at two plant locations. Lead teams in throughput improvements which moved labor from 23% to 17% of sales.

Through leading the implementation of lean improvements, moved EBITDA from 24% to 31%

Brought customer PPM from a level of over 400 PPM to below 25 PPM.

Lead team to improve launch efficiency and quote accuracy.

Implemented documented systems for part processing which previously had not been documented.

Identification of appropriate CAPA activity.

June 2006-June 2007


Primary manufacturing process is the injection molding of interior and exterior plastic product for Honda Motor Company in the United States, Canada and Mexico. Injection molded production supporting Honda, producing around 50-75 cars a day using JIT production.

Quality Assurance Manager

Reported to the Vice President of Operations. Provided Quality leadership and direction for a plant division which employed 500 employees across 3 shifts.

Right sized plant level quality staff based on business sales volume saving the organization approximately $120k at the West Unity, OH location.

Reduced customer PPM from a level of 120 PPM per month to less than 45 PPM per month.

Moved detection based quality system to a prevention based quality audit system.

Implemented TS 16949 system with successful registration audit in October 2006.

November 2002-May 2006


Low volume precision machining and Assembly Company; $125M in sales; tier one automotive environment; Plant locations in MI, IN & KTY. Low volume production, supporting Detroit diesel, in precision machining and assembly of 5-25 engine heads a day.

Continuous Improvement Manager/Division Quality Manager (2003 – 2006)

Reported to Vice President/Manufacturing. Created and lead a Lean Manufacturing effort.

Developed the lean implementation plan through the creation of key metric maturity paths for each program element with a monthly report out to the Company President on progress made.

Established formalized continuous improvement process tied to the annual business plan that identified over $4M of savings opportunities.

Team leader for ISO/TS 16949 implementation at 3 manufacturing locations.

Identified and implemented a tax abatement resulting in a $1M cost savings from the State of Indiana.

Identified and obtained a $50K training grant from the State of Indiana to support Lean, Six Sigma and TS 16949 implementation training.

Implemented lean tools to improve organization wide Operational Equipment Effectiveness (OEE) from 71% to 84%.

Identification of appropriate CAPA activity.

General Products Corporation - Division Quality Manager (2002 to 2006)

Reporting to the Vice President of Manufacturing, provided leadership to manufacturing sites in Angola, IN and Jackson, MI.

Implemented web based supplier quality requirements manual.

Lead team with Purchasing and Accounting departments that implemented a risk based supplier selection process.

Acted as Management Representative for QS 9000 compliance and system maintenance at three manufacturing plant locations in the U.S.

Served as Team member in the selection and implementation of a Chinese Casting source which resulted in a cost savings of $350k per year and retention of the business.

Reviewed and right sized Angola, IN Quality Department and hired Quality Manager to lead quality efforts at that plant.December 1995-October 2002

HENDRICKSON TRUCK SUSPENSION, Kendallville, IN. (1995 – 2002)

Design, machining and assembly of truck suspension systems to the class 6, 7 and 8 truck and automotive OEM market.

Reporting to the President of the Heavy Truck Division.

Division QA Manager, (Operations Manager, Plant Quality Manager)

Provided leadership to the quality organization and lead teams that implemented a quality system in compliance with the requirements of QS 9000 for a division with 7 manufacturing plant in North America.

Promoted 3 times. QA Supervisor to QA Manager. QA Manager to Operations Manager. Operations Manager to Division QA Manager.

Responsible for leading and setting the direction of the quality program for an organization comprised of 7 manufacturing and JIT distribution facilities in the U.S., Canada and Mexico. Performed duties of Management Representative for QS 9000 system compliance for all locations.

Provided team leadership in the successful implementation of QS 9000 systems in 4 green field start-up locations. Registration to QS 9000 was successfully achieved within 90 days of plant openings.

Improved productivity by 10% through the use of Lean Manufacturing initiatives. Kaizen and 5S events at each plant identified and driven by performance to annual operating plan objectives.

Served as member of negotiation team which successfully negotiated and obtained three year union contract with no labor disruptions or lapse of contract.

Improved key quality metrics in the reduction of Customer PPM from 3,000 to >100 PPM. Improved first pass yield from 48% to 97% across 3 plants. Utilized Pareto approach and involved team members from the shop floor to gain buy in.

Plant Quality Manager New Plant Start Up for Bundy Tubing, Ashley, IN – 3 years

Plant Quality Manager for Tenneco Automotive in Goshen, IN – 4 years

Plant Quality Manager for United Technologies, Peru, IN – 5 years

Plant Quality Manager for Laotto Manufacturing,LaOtto, IN – 3 years


Bachelor of Science Degree in Business Administration with a minor in Quality Assurance, Pacific Western University, Los Angeles, CA.

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