Sourcing Relationship Management Business Development Solutioning

Masters, PGDM in International Business Graduated, 2006 – 2008

Fortune Institute of International Business

AICTE

New Delhi,

Bachelor of Commerce (Hons) Graduated, 2004

Goenka College of Commerce and Business Administration

Calcutta University

Kolkata, West Bengal

Pursuing CPSM (Certified Professional in Supply Chain Management) – ISM, USA

ITIL V3 - Certified

Certified on Module of Freight Forwarding – UNESCAP

Operations Management

Pre-Sales & Transition

Contract/Vendor Management

Analytics

Transactional/Tactical Sourcing

Dec 2011 – Current

SENIOR OPERATIONS MANAGER – Source 2 Pay

GENPACT

Hyderabad, Telangana

Responsible for Strategic oversight for overall “Indirect Sourcing Operations” on Sourcing activities (Spend Analytics, E-Sourcing, Contract Management & Procurement Helpdesk) and provide extensive support in the following areas:

Operational Responsibilities:

Responsible for driving upstream and downstream synergies, efficiencies metrics, handling 5 Managers as DRs across S2P vertical.

Lead Service Delivery for Sourcing/Purchasing, Sourcing Execution Support and Purchasing (Functional & Transactional) along with Solution development bringing new business engagement and liaising with Sales and BD team.

Work on Contract drafting and review, Spot-buy and Transactional Procurement (Req –PO)

Develop Governance Metrics; create transition tool kit and participate in discussion of process framework till 100% Go-Live production along with creation of SOP

Project management of ongoing improvements to data management process and build POC for visualization and presentation.

Engage with Indirect and Regional Sourcing leaders, understand their requirements and develop models, drive P2P initiative for easy procurement, thus reducing Spend.

Identify and interpret new and emerging requirements that will affect future sourcing strategies, drive cost savings projects to support Operational targets and P&L.

Liaise with Global Biz Customers for deliverables, timeline discussions, participate in Governance meets, resource planning and work on budget decisions.

Manage and execute defined metrics and quality, maintain clear metric, investigating handling volumes, performance, and decision quality.

Responsible for effort estimation, resource planning, seat-utilization, reduce cost and improve AOI.

Responsible for developing and executing tactical & strategic sourcing initiative delivering significant cost-out yielded productivity benefits year-on-year basis.

Preparing, reviewing, analyzing and sharing Early Warning Signal (EWS) report for the entire team on a Monthly basis.

Periodic reviews with Compliance teams (Quarterly and Monthly), session on GDPR to ensure adequate controls are in place and followed diligently.

Enhance NPS (Net Promoter Score), recruiting, training, and monitoring performance of the team members for maintaining excellence in operations; liasoning with support functions for ensuring smooth functioning of day-to-day activities.

ERP experience- SAP 7.4; Oracle, Support Central (SC), Perceptive, Sharepoint and Ariba

Productivity Initiatives:

Attained productivity of $5MM Cash flow Impact on P2P Analytics (implementation P-Card/ V-pay analysis) on multiple metrics.

Working on RPA on “Invoice hold resolution” and “Invoice error”.

Major Achievements:

30% organic growth with the existing clientele, with Y-o-Y 10% productivity benefit to GE implementing RPA (Robotics Automation) - rule based activities on Sourcing Helpdesk.

Reduction in operation cost through “Buying Channel Optimization”; derived Cash Flow benefit of $4MM

Received “Gold Award” as recognition for the high level contribution made towards GE business and driving productivity benefit & Revenue addition to the existing business.

Delivered 8 FTE’s Productivity & Business Impact of ~$620K by process Automation and Dashboard designing for Global Performance Reviews leveraged by C - Level Executives across GE.

Driving NPS growth from 20% to 85%, “Operational Award” for exemplary NPS improvement in 2017.

British Petroleum (BP):

Responsible for driving effective operational through efficient Sourcing and following the Category Management process:

Lead 3 Teams on Strategic Sourcing (Global Contract Management, Supplier Quality and Spend Analytics)

Responsible as an offshore Procurement and Sourcing Manager (PSCM) for University Flagship category.

Supported the onsite category managers in recruiting professors and students for research and technology development while securing intellectual property for BP

Negotiated and managed all JIP, Consortiums, and University consulting contracts (80+ suppliers) for Wells & Drilling supplier contracts.

Analyzing trends involving multiple streams of data for a particular category of spend, providing assistance and advice on spend category as required to do aid a decision making and monitoring procurements projects.

Supported on RFx, baseline development, and worked on Global RFPs end-end solutioning through e-auctions

Responsible for opportunity identification for production of MSA for University Category, negotiate & implement effective agreements streamlining the project kick off ability for Technology clients ensuring deadlines are met.

Work through multiple repositories, tools and ERP systems (Ariba, SharePoint etc.)

Operationally leading the relationship with Key stakeholders and responsible for adhering to governance mechanism (PRU, PRM, SBR) & delivery beyond the agreed to SLA’s.

Major Achievements:

Successful creation and implementation support of 3 Global Agreements ensuring projected saving in tune of $10M in next 2 years.

Potential savings of $3M tapped through competitive negotiations with key suppliers.

Received Twice -“Gold Award” as recognition for the high level contribution made towards BP’s business operations.

July 2010 – Dec 2011

SENIOR EXECUTIVE – (Global Technology Sourcing and Procurement)

HCL COMNET SYSTEMS & SERVICES LTD (Infrastructure Services Division)

NCR, New Delhi

Responsible for preparing effective Solution presentations and work on pre-sales activities

Worked and participated in 100+ IT Infra Outsourcing RFP bids, for Global Customers (USD $100 - $750 MM), End User Computing & Onsite Support services for EUC environment.

Lead support in driving IT Managed Infrastructure Services (Global Sourcing and Procurement) and working on complex EUC deals involving end to end Solutioning.

Worked on Solution Understanding & Design:

oAnalyze RFX document, assess if the requirements fit Client's capabilities

oPreparing response to RFP/RFI and standard proposals and participate in Solutioning, Business Case, Customer presentations and clarifications.

oLead and responsible for Due Diligence/Customer meetings.

Responsible for proposal building, prepare bid reports, SOW, and coordinate responses from multiple authors to integrate in a complete document.

Interaction with Customer for scoping, baselining, preparing proposal document with assumptions and Out of Scope clearly defined effort estimation and resource loading.

Validation of the commercial (revenue/margin/cost) and technical proposition for bid sign-off and define billing model.

Major Achievements:

“Gold Award” for PPM (Partner Performance Management) effectively handling and maintaining quality of Global Suppliers.

July 2008 – July 2010

SENIOR EXECUTIVE – 3PL (Warehousing/ Transportation & Contracting)

KUEHNE+NAGEL PVT LTD

NCR, New Delhi

Was responsible for managing Procurement of Heavy Machineries activities Domestic & International.

Performed RFI/RFQ activities.

Responsible as Warehouse Manager for an in-house Warehousing Project Implementation for “TILDA Riceland Ltd”, inventory & cost control, Stock Audits, Warehouse Handing & benchmarking TAT, Implementation of Best in Class machineries for easier handling.

Responsible for identifying measures to reduce operational cost.

Vendor Management & Performance: timely deliveries and quality checks, payments and ensure proper contractual compliance.

Major Achievements:

“Individual Extra Miler Award” for handling multiple programs and delivering innovated ideas for process streamlining.

“i-STAR” Award from Customer-TILDA outstanding contribution and excellent customer centricity.

Birthday: January 9th, 1983 Nationality: Indian

Passport: Valid Languages: English, Bengali, Hindi and French.

Senior Operations Manager (Sourcing/Procurement)

Arindam Sengupta

I have 10-years of experience in the BPM Industry with experience of working in varied portfolios like Transformations, Transitions & Operations in the sourcing space. Responsible for managing multiple projects across diverse customers, business verticals and regions. Currently working as Operating Lead for Procurement Analytics, Purchasing and Sourcing Execution Support related shared-services along with Solution Designing and PreSales for an Industrial major.

ABOUT ME

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