Administrative Assistant, Facilities & Property Management, Quality
Resume:
KEVIN M. PELIAS
*/* ****. * **** *, EZDAN COMPOUND (EB12),
FEREEJ BIN MAHMOUD, DOHA, QATAR
MOBILE NO.: +974-****-****
EMAIL: ***********@*****.***
*************@*****.**.**
Career Objective Results oriented, aspiring process improvement leader, with extensive experience in Administration and Customer Service and adequate involvement in Quality Management. Education 1999 – 2003 De La Salle University Dasmarinas, Cavite, Philippines Bachelor of Science in Biology
Major in Human Biology
1995 – 1999 Colegio de San Agustin Binan, Laguna High School 1989 – 1995 Colegio de San Agustin Binan, Laguna Grade School Work Experiences King Abdulaziz Medical City, Ministry of National Guard – Health Affairs, KSA 16 June 2010 – 21 December 2017
Administrative Assistant II
• Training of staff (doctors, nurses, patient educators) of basic quality improvement tools e.g. SPCs, RCA, Pareto.
• Logging incoming and outgoing mails for easy tracking of records; re-route mails whenever needed.
• Processes Travel Request Authorization of the employees.
• Prepares various correspondences as required by the department.
• Document controlling, archiving, bookeeping.
• Provides photocopy service when necessary.
• Act as the primary contact for those seeking to make appointments and maintain diary.
• Provides secretarial support for the General Director.
• Attends and takes minutes of meeting as required by the department.
• Provides coverage for colleagues to ensure continuous service.
• Prepares requisition of office supplies, equipment maintenance and follows-up requests for support service departments (i.e Audiovisual, Property Management, Facilities Management, etc.)
• Assists the immediate supervisor in related finance report preparations whenever needed.
• Maintains confidentiality at all times.
• Demonstrate initiative in the performance of duties, requiring minimum supervision.
• Willing to be assigned to shift work and overtime, during the working week or at weekends.
• Performs other job related duties, as assigned.
Teletech Inc., Sta. Rosa, Laguna, Philippines
03 November 2008 – 10 February 2010
Quality Specialist
• Perform quality control of day’s calls handled.
• Document observations and provide feedback to employees to improve areas of opportunity.
• Maintain the agreed level of quality in client operations.
• Identify areas of development and opportunities and create action plans to improve processes.
• Facilitate calibration sessions with clients.
APAC Customer Services Inc., Alabang, Muntinlupa City, Philippines 23 June 2006 – 08 July 2008
Flex Trainer/Customer Service Associate
• Circulates updates in product information.
• Assists in product training for new hire agents.
• Coordinates with quality support team and account manager for confirmation of the updates and product inquiries from agents.
• Assists policy holders in provider/hospital look-up, nomination and participating status
(in or out of network)
• Gives insurer’s information of the policy holders to providers.
• Verifies and updates customer account information and maintains documentation of all customer contact information.
• Ensures 100% compliance to all government regulations, policies and procedures provided.
IBM eServices, Makati City, Philippines
06 May 2005 – 11 January 2006
Customer Care Representative
• Provides excellent customer service to valued customers.
• Handles all billing concerns.
• Assists our customers with minor troubleshooting.
• Up sells the value of our products to customers. Parlance Systems ePLDT International, Makati City, Philippines 29 September 2003 – 01 October 2004
• Provides excellent customer service to valued customers.
• Handles all billing concerns.
• Assists our customers with minor troubleshooting.
• Up sells the value of our products to customers.
• Sells different products/services.
Skills § Quality Improvement
§ Minitab
§ Vensim (CLDs)
§ Vast knowledge of general clerical duties excellent interpersonal skills.
§ Analytical and problem solving skills.
§ Effective verbal and listening communication skills.
§ Decision-making and team building skills.
§ MS Office applications.
Languages English, Filipino, Arabic (basic)
Seminars/Trainings 1. Completed all Six Sigma Black Belt training (April 2017) with The Pyzdek Institute and passed a comprehensive exam covering the Black Belt body of knowledge (May 2017). 2. In-service training – Teletech Inc., Sta. Rosa, Laguna
• Six Sigma – White belt
• CSAT, 27th
June 2009
• Quality Fundamentals, Feb 2009
3. Training Fundamentals, September 2007 – APAC Customer Services, Alabang, Muntinlupa City
Certificates 1. Lean Six Sigma Black Belt Silver Certificate – Pyzdek Institute – May 2017 2. Lean Six Sigma Black Belt Bronze Certificate – Pyzdek Institute – April 2017 3. Certificate of Appreciation: Sribe for JCI Re-Accreditation Survey for King Abdulaziz Medical City, Ministry of National Guard – Health Affairs References Capt. Fahad Al Moneef, Operations Supervisor, Medical Protocol Department King Abdulaziz Medical City, Ministry of National Guard – Health Affairs Work phone no.: +966-**-*******
Mobile phone no.: +966-**-***-****
Email: *******@****.***.**
Reynaldo Manahan, Administrative Assistant I, Medical Protocol Department King Abdulaziz Medical City, Ministry of National Guard – Health Affairs Work Phone no.: +966-**-*******
Email: ********@****.***.**
Khalid Al Obaid, A/Administrator, Medical Protocol Department King Abdulaziz Medical City, Ministry of National Guard – Health Affairs Work phone no.: +966-**-*******
Mobile phone no.: +966-**-***-****
Silver Certificate
This Certifies that Pyzdek Institute Student
Kevin Pelias
Successfully Passed the Proctored
Lean Six Sigma Black Belt Certification Exam
May 10, 2017
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Bronze Certificate
This Certifies that Pyzdek Institute Student
Kevin Pelias
Successfully Completed the Course
Lean Six Sigma Black Belt
April 5, 2017
Credit Hours: 18.0 CEUs
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