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Administrative Assistant, Facilities & Property Management, Quality

Location:
Fereej Bin Mahmoud, Qatar
Salary:
between 6500 - 8000 Qrs
Posted:
May 11, 2019

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Resume:

KEVIN M. PELIAS

*/* ****. * **** *, EZDAN COMPOUND (EB12),

FEREEJ BIN MAHMOUD, DOHA, QATAR

MOBILE NO.: +974-****-****

EMAIL: ac9cra@r.postjobfree.com

ac9cra@r.postjobfree.com

Career Objective Results oriented, aspiring process improvement leader, with extensive experience in Administration and Customer Service and adequate involvement in Quality Management. Education 1999 – 2003 De La Salle University Dasmarinas, Cavite, Philippines Bachelor of Science in Biology

Major in Human Biology

1995 – 1999 Colegio de San Agustin Binan, Laguna High School 1989 – 1995 Colegio de San Agustin Binan, Laguna Grade School Work Experiences King Abdulaziz Medical City, Ministry of National Guard – Health Affairs, KSA 16 June 2010 – 21 December 2017

Administrative Assistant II

• Training of staff (doctors, nurses, patient educators) of basic quality improvement tools e.g. SPCs, RCA, Pareto.

• Logging incoming and outgoing mails for easy tracking of records; re-route mails whenever needed.

• Processes Travel Request Authorization of the employees.

• Prepares various correspondences as required by the department.

• Document controlling, archiving, bookeeping.

• Provides photocopy service when necessary.

• Act as the primary contact for those seeking to make appointments and maintain diary.

• Provides secretarial support for the General Director.

• Attends and takes minutes of meeting as required by the department.

• Provides coverage for colleagues to ensure continuous service.

• Prepares requisition of office supplies, equipment maintenance and follows-up requests for support service departments (i.e Audiovisual, Property Management, Facilities Management, etc.)

• Assists the immediate supervisor in related finance report preparations whenever needed.

• Maintains confidentiality at all times.

• Demonstrate initiative in the performance of duties, requiring minimum supervision.

• Willing to be assigned to shift work and overtime, during the working week or at weekends.

• Performs other job related duties, as assigned.

Teletech Inc., Sta. Rosa, Laguna, Philippines

03 November 2008 – 10 February 2010

Quality Specialist

• Perform quality control of day’s calls handled.

• Document observations and provide feedback to employees to improve areas of opportunity.

• Maintain the agreed level of quality in client operations.

• Identify areas of development and opportunities and create action plans to improve processes.

• Facilitate calibration sessions with clients.

APAC Customer Services Inc., Alabang, Muntinlupa City, Philippines 23 June 2006 – 08 July 2008

Flex Trainer/Customer Service Associate

• Circulates updates in product information.

• Assists in product training for new hire agents.

• Coordinates with quality support team and account manager for confirmation of the updates and product inquiries from agents.

• Assists policy holders in provider/hospital look-up, nomination and participating status

(in or out of network)

• Gives insurer’s information of the policy holders to providers.

• Verifies and updates customer account information and maintains documentation of all customer contact information.

• Ensures 100% compliance to all government regulations, policies and procedures provided.

IBM eServices, Makati City, Philippines

06 May 2005 – 11 January 2006

Customer Care Representative

• Provides excellent customer service to valued customers.

• Handles all billing concerns.

• Assists our customers with minor troubleshooting.

• Up sells the value of our products to customers. Parlance Systems ePLDT International, Makati City, Philippines 29 September 2003 – 01 October 2004

• Provides excellent customer service to valued customers.

• Handles all billing concerns.

• Assists our customers with minor troubleshooting.

• Up sells the value of our products to customers.

• Sells different products/services.

Skills § Quality Improvement

§ Minitab

§ Vensim (CLDs)

§ Vast knowledge of general clerical duties excellent interpersonal skills.

§ Analytical and problem solving skills.

§ Effective verbal and listening communication skills.

§ Decision-making and team building skills.

§ MS Office applications.

Languages English, Filipino, Arabic (basic)

Seminars/Trainings 1. Completed all Six Sigma Black Belt training (April 2017) with The Pyzdek Institute and passed a comprehensive exam covering the Black Belt body of knowledge (May 2017). 2. In-service training – Teletech Inc., Sta. Rosa, Laguna

• Six Sigma – White belt

• CSAT, 27th

June 2009

• Quality Fundamentals, Feb 2009

3. Training Fundamentals, September 2007 – APAC Customer Services, Alabang, Muntinlupa City

Certificates 1. Lean Six Sigma Black Belt Silver Certificate – Pyzdek Institute – May 2017 2. Lean Six Sigma Black Belt Bronze Certificate – Pyzdek Institute – April 2017 3. Certificate of Appreciation: Sribe for JCI Re-Accreditation Survey for King Abdulaziz Medical City, Ministry of National Guard – Health Affairs References Capt. Fahad Al Moneef, Operations Supervisor, Medical Protocol Department King Abdulaziz Medical City, Ministry of National Guard – Health Affairs Work phone no.: +966-**-*******

Mobile phone no.: +966-**-***-****

Email: ac9cra@r.postjobfree.com

Reynaldo Manahan, Administrative Assistant I, Medical Protocol Department King Abdulaziz Medical City, Ministry of National Guard – Health Affairs Work Phone no.: +966-**-*******

Email: ac9cra@r.postjobfree.com

Khalid Al Obaid, A/Administrator, Medical Protocol Department King Abdulaziz Medical City, Ministry of National Guard – Health Affairs Work phone no.: +966-**-*******

Mobile phone no.: +966-**-***-****

Silver Certificate

This Certifies that Pyzdek Institute Student

Kevin Pelias

Successfully Passed the Proctored

Lean Six Sigma Black Belt Certification Exam

May 10, 2017

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Bronze Certificate

This Certifies that Pyzdek Institute Student

Kevin Pelias

Successfully Completed the Course

Lean Six Sigma Black Belt

April 5, 2017

Credit Hours: 18.0 CEUs

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