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Customer Service Medical Billing

Baxley, Georgia, United States
May 11, 2019

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Marsha Williams

Customer Service Oriented Professional

Alma, GA 31510


Customer service oriented professional who works as a liaison between departments for coding queries

and explanations and clarification of documentation. Demonstrates independent work initiative,

sound judgment, and attention to detail. Shows sound judgement and good decision making when

dealing with problems. Builds trust and respect by consistently meeting and exceeding expectations.

Microsoft / MS Excel; MS Word; MS PowerPoint; Typing: 36 WPM.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Full time At Home Parent / Care Provider

Alma, GA

August 2013 to Present

• Ensure Household duties are completed in a timely manner.

• Develop, manage, and maintain a budget effectively.

• Coordinate medical care, meals and social activities.

Cashier/Customer Service

Hardee's - Alma, GA

January 1999 to September 2010

• Offered fast and friendly service, operated cash registered, accepted payments, and maintained the

overall appearance and cleanliness in the restaurant.

• Worked as part of a team and interacted with diverse customers and staff members.

• Followed all policies as they related to customers confidentiality.

Cashier/Customer Service

Dairy Queen - Alma, GA

September 2003 to October 2009

• Provided prompt, courteous customer service.

• Assisted customers with purchases and operated cash register.

• Followed all policies as they related to customers confidentiality.


Associate of Science Degree in Medical Billing and Coding

Ultimate Medical Academy-Clearwater - Florida

May 2017 to March 2019


Payment Processing, Scheduling, HIPAA Compliance, Insurance Verification, Insurance Claim

Processing, EOBs Co-Payments, Deductibles, Medical Billing,CMS 1500, CMS 1450 (UB-04), Electronic

Health Records (EHR), Fee Schedules, Managed Care (HMO, PPO, and POS), Government Payers,

Third Party Payers, Worker's Compensation, Medical Coding, ICD-9, ICD-10, HCPCS, CPT, Medical

Terminology, Medicare, Medicaid, and Tricare

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