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Customer Service Social Media

Location:
Lagos, Lagos, Nigeria
Salary:
70,000-100,000
Posted:
May 10, 2019

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Resume:

AYOOLA TAIWO AHMAD

*, ********* ****, *** ******** Street, Bariga, Lagos.

Tel: +234**********

ac9cjk@r.postjobfree.com

Marital Status: Single

Sex: Male

Career Objective:

To work in a business organization where my skills will be put to use in order to make excellent impact which will greatly contribute to an enormous growth of the organization and focusing on sales, customer care and office management.

Personal Statement:

I am painstaking in the discharge of my duties. I stay focused on the job, often applying my multitasking dexterity, in order to deliver.

Furthermore, having had course to relate extensively with people of diverse attitudes through my working career, I find that I have also been graced with people management skills.

I am a good team-player and have been opportuned to handle leadership roles. I am goal-oriented, a quick learner and a solution-provider, qualities that are not only innate but also got sharpened on the job.

I also love cooking and traveling

Educational Background:

B.Sc. (Ed)(Hons.) Petroleum and Petro- Chemical Science 2014

Tai Solarin University of Education, Ijebu-Ode Ogun State.

Oke Bola Comprehensive High school, Ibadan 2005 (WASSCE)

West African Examination Council (2005)

Professional Certifications:

Diploma in Computer Appreciation and networking

British International Safety Organization (Award in Health and Safety at work) – HSE Lev. 1

British International Safety Organization (Risk Assessment and Practical Application) – HSE Lev 2

British International Safety Organization (Award in Environmental Awareness) – HSE Lev 3

Department of Petroleum Resources (Risk Assessment)

Department of Petroleum Resources (Fire Safety)

Novelle Centre (Basic First Aid / CPR)

Amadeus Certificate on Reservation

Working Experience

2017-Till date(AL-FAOZAN TOURS AND TRAVELS)

Responsibilities:

Attracts potential customers by answering product and services questions, suggesting information about other products and services;

Opens customer accounts by recording account information;

Maintains customer records by updating account information;

Resolves product or services problems by clarifying the customer’s complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution;

Support the team in creative development with unique ideas for events and travel packages;

Accurately Price air schedules and provides air quotes and recommendations;

Handle queries including re-issues and refunds in a timely manner;

Exceeds client expectations while completing complex travel arrangements with air, hotel, and other travel related vendors offering an array of lowest and alternate fares to best meet the needs of the specific customer/traveler;

Dubai Visa;

Umrah and hajj services.

Knowledge of Amadeus and other GDS

2014-2016: Traveling agent (Maser Global Travels)

Responsibilities:

Resolve customer complaints via phone, e-mail, mail o social media;

Support the team in creative development with unique ideas for events and travel packages;

Accurately Price air schedules and provides air quotes and recommendations;

Handle queries including re-issues and refunds in a timely manner;

Use telephone to reach out to customers and verify their travel information;

Assist with placement of orders, refunds or exchange;

Greet customers warmly and ascertain problem or reason(s) for calling;

Exceeds client expectations while completing complex travel arrangements with air, hotel, and other travel related vendors offering an array of lowest and alternate fares to best meet the needs of the specific customer/traveler;

Dubai Visa;

Umrah and hajj services.

Knowledge of Amadeus and other GDS

2014 – 2015: Teacher (National Youth Service Corp) Treasure Line Model college, Kogi State.

Responsibilities:

Teaching: Chemistry

Giving out instruction to the student on new topics;

Develop lesson plan;

Marking student papers;

Improve and extend the use of appropriate computers based learning technologies to enhance education outcomes for all students;

Providing guidance and advice to students

Examinations:

Writing examination papers;

Marking examination papers for students;

2013 - 2014: Relationship Supervisor (Ola’s Power Paints Limited, ijebu ode) Ogun state.

Responsibilities:

Teaching and enforcing safety regulations

Monitor jobs to ensure quality and compliance with job standards

Estimate cost of various jobs

Analyzing service request to determine proper skills, materials, tools, methods and personal requirement.

2012 – 2013: Teacher (Teaching Practice) ijebu-ode grammar school, ogun state.

Responsibilities:

Teacher: Chemistry

Giving out instruction to the students on new topics

Preparation and maintenance of lesson notes, schemes of work, student’s progress records, records of work and other records

Develop students as autonomous learners through improved teaching and learning and the explicit teaching of the generic skills and attributes.

Improve and extend the use of appropriate computer based learning technologies to enhance educational outcomes for all students.

Develop Lesson plans.

Special Skills & Attribute:

Sound Organizational Skills

Microsoft office (word, excel, and PowerPoint)

Professional telephone etiquette

Excellent Communication Skills with a focus on customer service

Fast and Accurate mathematics skills

Good Team and Interpersonal Spirit

Good Initiative and Creativity.

Hobbies and Interests

Reading and travelling

References

Credible references available upon request



Contact this candidate