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Customer Service Medical

Sonora, California, United States
May 10, 2019

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Gene Scott MS CLS MT (ASCP)

***** ******* ***

Sonora, Ca. 95370

Summary:Highly motivated team-work oriented with years of experience in the successful directing of laboratories. Possess Masters Degree in HealthCare Administration. Experienced in budget preparation and capital planning. Excellent experience in preparation of laboratories for inspections from CAP and Joint Commission accreditation agencies.

Leadership Competencies Core

Strategic Planning Servient Leader Employee Engagement Financial/Business Acumen Information Services Leadership Development Transformation Leader Customer Service/Patient Exp. Communication Quality Systems Project/Contract Management

Physician Relations CAP, JC, CLIA

Professional Experience:


Developed a school for Clinical Laboratory Scientist affiliated with San Francisco State University.This was started to help reduce the shortage of CLS’s at this laboratory. This program has been in place since 2012 and has retained a number of students who are working in this laboratory.

Initiated a Blood Products Committee to review the use of blood used in the facility to help reduce the inappropriate use of blood. This has resulted in a usage reduction of 120 units down to 100 units. This is a 20% decrease in blood products which reduced cost to the facility and improved safety to the patient. Implemented a special staffing program for the Emergency Department which reduced pre-analytic time from an average of 40 minutes, time of order to time of collect, to 20 minutes. This allowed the physician to make decisions faster and reduce the time the patient is in the Emergency Department.

Increased efficiency of the laboratory department by reorganization of the workflow and re-structured the staffing pattern which resulted in a 1.5 FTE staff reduction. Designed and implemented 3 laboratories at various facilities across the country. Remodeled laboratories at other facilities to improve workflow by having specimens sent through the pneumatic tube system This reduced Turnaround Time by about 20 minutes.


Ensures that the laboratory staff meets the needs of the medical staff and nursing by providing timely and accurate laboratory results. Develop in-service programs for the laboratory staff development.

Develops policies and procedures to meet State and Federal regulations and complies with Joint Commission CAP requirements.

Maintain and develop clinical practice standards, staffing, budgets, fiscal management and quality improvement activities.

Implement the laboratory safety program, develops chemical hygiene plan. Professional Employment:

Administrative Director of Laboratory - Centenela Medical Center (425 beds), Inglewood, Ca. May 1993 - Aug 2000.

Director of Laboratory - California Hospital Medical Center, (325 beds), Los Angeles, Ca. Aug 2000 - Aug 2003.

Director of Laboratory - Providence Holy Cross Medical Center, (250 beds) with level 2 trauma center MIssion Hills, Ca. Aug 2003- Aug 2007. Director of Laboratory - Adventist Health Sonora, 170 beds - Nov 2007 to present. Education:

Master of Business Administration - California Coast University - in progress Masters - Health Care Administration, Central MIchigan University.

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