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Sales Customer Service

Location:
Quebec City, Quebec, Canada
Salary:
5000$
Posted:
May 10, 2019

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Resume:

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MY BACKGROUND

I am a very hands on individual, who is proficient in overseeing store & logistics operations and achieving set goals, understanding marketplace needs, and

creating strategies and processes to boost profit. PERSONAL DETAILS

DOB: 9 August 1974

South African Citizen

ID Number: 740**********

Married

Light motor vehicle license

No Dependents

Male

No criminal offenses

Excellent health

English

LET'S WORK TOGETHER!

Telephone: 002*-**-***-****

Email: ac9cix@r.postjobfree.com

Somerset West, Cape Town, Western Cape

PC LITERACY

Proficient user of Microsoft Office

EDUCATION & COURSES

Harley Davidson - Chromes & Accessories

FACM ProTrack - Anti-poaching and farm security - KZN

- Completed in November 1994

South African Army - January 1991 - August 1994

Pretoria Technikon - Senior Certificate

Nico Malan High School

OTHER ACTIVITIES

When I'm not working, I enjoy spending my time

outdoors. My hobbies and interests include surfing, snow boarding, wood work and gaming.

PERSONAL SUMMARY

OTHER ACTIVITIES

When I'm not working, I enjoy spending my time

outdoors. My hobbies and interests include surfing, snow boarding, wood work and gaming.

OTHER ACTIVITIES

When I'm not working, I enjoy spending my time

outdoors. My hobbies and interests include surfing, snow boarding, wood work and gaming.

I am a dependable manager with 12+ years of experience in warehouse management, logistics, sales and employee supervision. I am skilled at managing inventory control, shipping & receiving, customer relations, project management and safety & compliance. I have been promoted to positions of increased responsibility given strong people and project management skills.

I am currently looking at employment opportunities in Canada as I am in the process of relocation but I do not require visa sponsorship. KEY ACHIEVEMENTS

9 years experience in the Logistics industry

12 years experience in warehouse management

20+years experience focused on client liaison and relationship building I have been instrumental in the development and building of 3 individual bush and game lodges whilst taking on a management role

Started the conservation program for wildlife and reptiles within the individual game lodges

Promoted from sales agent to manager within the tire organizations I have worked for I was the first ever chromes and accessories advisor for Harley Davidson Cape Town Set up and managed the logistics and warehouse facility for one of South Africa's leading audio visual and media companies

Managed a team of 54 staff members in the audio visual and media company Managed a fleet of 13 vehicles and implemented processes and procedures that resulted in fewer costs being laid out and a positive impact on profit margins for the distribution fleet

Was promoted from junior technician to one of the senior management team for Logistics and warehouse

The first Logistics & Fulfillment manager for the first very Samsung Rewards South Africa application

Dispatching of products both locally and internationally Manage a team that dispatches over 1000 Samsung products to a customer base of over 1.2million members on a daily

SKILLS

Negotiation

Partnership Management

Project Management

Adaptability

Self-Motivator

Staff Management

Logical Reasoning

Team Work

Forward Thinking

Attention to detail

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pg 1

ROLLS AND RESPONSIBILITIES

Assist in all aspects of order management to include order processing, procurement, logistics coordination/tracking, validation and proof of delivery for stock Oversee the order processing functions

Ensures adequate inventory levels are maintained to maximize customer satisfaction Ensure all internal and external logistics processes, product, material and information flows are in place which are required to meet customer service level agreements and internal budget requirements.

Support internal staff and departments to ensure the appropriate business processes are in place to effectively procure, manage and control services to support the business. Liaison for all 3rd party contractors, vendors, depots, warehouse facilities, and on-site storage locations

Coordinate services, including inventory verification, order processing and fulfillment. Ensure timely vendor repair/replenishment of damaged or incorrect stock Maintain that all documents are accurate according to company standards, procedures and regulations.

Established policies, processes and controls - the efficient flow of information in order to meet customer requirements.

Evaluate processes for maintaining inventory accuracy and recommend process improvements. Confirm the completion of delivery and close the delivery loop internally Optimize delivery of goods to customers

Oversees the order tracking process and ensures orders are processed in accordance with the organization's customer service standards.

Process order entry

Dispatching and warehouse administration

Record all postage data for reporting and record keeping purposes Negotiate with suppliers to improve supply chain efficiency or sustainability Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies

Data collection and assessments, measures, and reporting of all findings. Forecasting, inventory management, usage tracking, and supporting daily field operations Trends analysis

Ensure smooth operation of computer systems, equipment and machinery and arrange for maintenance and repair work

Effective and efficient distribution of stock for the Samsung Rewards System Effective and efficient client communication

Had a positive impact on the ROI based on reduced costs for logistics and distribution partners Upholding and constantly increasing the Samsung Rewards system stock and offering and dispatching standards

Constantly contributing to creative reward based ideas and opportunities My job means I need to demonstrate a high level of: Creativity, Attention to detail, Deadline driven, Ability to work under pressure, Ability to work independently, Time management, Prioritization, Communication skills, Team Work, Stress management, Pro-Activity, End User Oriented, Resourcefulness

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POLSA SERVICES

Logistics & Warehouse Manager

May 2017 - Date

KILOWATT AV ROLLS AND RESPONSIBILITIES

Logistics & Warehouse Manager

November 2009 - April 2017

Management of all audio visual, staging, event equipment Management of 54 staff

Co-ordinate, assign and review the work of permanent staff and temporary staff engaged in the following duties: shipping, receiving, storing, distributing and maintaining inventories of materials, parts and products; processing purchasing transactions; co-ordination of production work; dispatching crews; scheduling transportation crews and routes and servicing vehicles Plan, organize and oversee operational logistics of the organization, establish work schedules and procedures, resolve work-related issues, prepare and submit progress and other reports and co- ordinate activities with other supply-chain work departments Train workers in job duties, safety procedures and company policies Requisition supplies and materials

Ensure smooth operation of all systems, equipment and machinery and arrange for maintenance and repair work

pg 2

Facilities manager for the entire operation

Part of the executive team

Management of the stage building and prop building departments Implemented the safety and security procedures and policies and maintained compliance according to regulation and law

Looked after distribution and maintenance on trucks. Building and maintaining strong relationships with clients and ensuring customer service requirements are satisfied.

Ensuring maximum fleet capacity and any downtime or repairs are reported. Handling all discipline of all operational and transport staff. Ensuring all direct staff report and carry out their tasks effectively. Reviewing all operational assets, reporting requirements Analyzing and managing and reporting on the logistical running of fleets and ensuring that vehicles are utilized optimally.

Overseeing all fleet controllers.

Managing timeous delivery of equipment to events.

Event management logistics, co-ordinating, planning Project management

Managing costs in alignment to client budgets and company costs Managing of fuel cost per km.

Managing of wear and tear cost per km.

Managing of the fleet productivity.

Managing the budget and comparing actual costs to the budget. Daily fleet and warehouse facility utilization reports. Approval of expenditure within the depots.

Communicating problems or issues that need to be addressed. Ensuring all operational assets are maintained and repaired to ensure a maximum lifespan and utilization of assets.

Daily, weekly and monthly managing of the vehicle tires, this includes resources and budgets. Attending to any vehicle accidents should they occur. Ensuring that general Health & Safety is conformed to at all times. Ensuring continuity within the operations at all times: assets and resources. Handling the discipline of all the operational and transport staff. Processing orders

Operating mechanical and IT systems

Liaising with customers and other departments

Training, supervising and appraising staff

Maintaining statistical and financial records

Planning

Ensuring that quality objectives and delivery deadlines are met Managing budgets

Administering stock control

Ensuring compliance with health and safety legislation R

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pg 3

HARLEY DAVIDSON CAPE TOWN ROLLS AND RESPONSIBILITIES Service & Chromes Manager

ROLLS AND RESPONSIBILITIES

KILOWATT AV (CONTINUED)

First ever chromes advisor for Harley Davidson Cape Town Assist service department manager in maintaining a smooth running, efficient service department with a high degree of customer satisfaction.

Sell other services by pointing out service specials or additional work needed. Provided superior customer service to both internal and external customers Diagnosed problems accurately for the repair order. Estimate costs and completion times at point of sale. Assign jobs to Service Technicians based on skill level and current resource utilization. Review work in progress to ensure quality and timeliness. Occasionally assisted Service Technicians when needed Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts.

Made estimates for internal and wreck repairs.

Open and close all customer paid, warranty, and internal repair orders. February 2007 - October 2009

Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.

Receive payments for products and services rendered. Authorizes all credit card and check payments. Return receipts and change to customers. Initiate and maintain all related paperwork.

Maintain customer logs and service records.

Maintain accurate warranty records.

Customer liaison - Handle customer complaints reasonably, showing empathy and a positive attitude

Completing all training programs assigned by the Store Manager. Maintained a clean, efficient parts and accessories environment. Interface with Service Technicians

Determining parts and accessories required for individual jobs. Notify service personnel when special parts or back-ordered parts are received. Maintain cleanliness of parts and accessories department and keep inventory neatly stacked and orderly.

Maintain updated customer mailing lists.

Tagged merchandise and display or place into stock. Conduct or participate in periodic physical inventory checks of all merchandise Ensured merchandise displays are stocked, clean, and appealed to customers. R

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pg 4

JODY'S TYRES (CONTI-CLUB) ROLLS AND RESPONSIBILITIES Sale Manager & 2IC

ROLLS AND RESPONSIBILITIES

HARLEY DAVIDSON CAPE TOWN (CONTINUED)

Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales of all motor vehicle tires

Manage staff and assign duties

Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales

Determine merchandise and services to be sold, and implement price and credit policies Source and negotiate with vendors to procure merchandise for resale Implemented marketing strategies

Plan budgets, authorize expenditures, and monitor revenues Evaluate and improve customer service and respond to customer requests and issues Address staffing requirements, including the hiring, development and retention of staff Identify and analyses competitor products

Understand customer environment, needs and expectations Build and maintain long-term relationships with upper and middle management Ability to liaise at all levels

Customer relations

Customer liaison

Client service and admin

Understanding and maintaining a full knowledge of the motor industry meeting and exceeding the customers needs and wants stock take and inventory

Invoicing

ordering

After sales service

Dealer liaison

Management of all sales staff

January 2006 - February 2007

ROLLS AND RESPONSIBILITIES

Executing sales for the assigned key strategic areas in line with business model and strategy Developing relationship with customers and providing feedback to the organization on market changes

Propose distribution & value proposition for the assigned key strategic are Monitoring and focusing on objectives and results of the key strategic areas Continuous improvement of profitability and customer satisfaction Identify, prevent and act to market trends and changes identifying opportunities and threats Provide training and co-operation to key strategic areas sales and marketing persons Provides ongoing support to the customer base within a geographical area or customer assigned list

Ensure profitable growth in sales, revenue through planning, execution and account management Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales of all motor vehicle tires

Manage staff and assign duties

Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales

Determine merchandise and services to be sold, and implement price and credit policies Source and negotiate with vendors to procure merchandise for resale Enter, update and maintain daily activities and client/customer information into CRM system Manage and update pipeline, prospects and deals

Pitches clients and customers to convince them to buy Plan an effective sales targeting approach to the sales territory Regularly follow up on inbound leads and sales inquiries Plan budgets, authorize expenditures, and monitor revenues Evaluate and improve customer service and respond to customer requests and issues Address staffing requirements, including the hiring, development and retention of staff Identify and analyses competitor products

Build and maintain long-term relationships

Customer relations

Customer liaison

Client service and admin

Understanding and maintaining a full knowledge of the motor industry Understanding and maintaining a full knowledge of the tyre industry Managing and implementing safety and security measures stock take and inventory

Invoicing

ordering

After sales service

Dealer liaison

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TIGER WHEEL & TYRE

Sales Manager

December 2003 - December 2005

NVP VALVES: ROLLS AND RESPONSIBILITIES

Foreman

July 2003 - December 2003

Contract work for the South African Government

Servicing Sasol valves on site

Maintenance and repairs

Stock take and inventory

Recruiting, hiring and training the work crews necessary to successfully complete projects Issue reports and progress updates

Ensure safe working conditions for all staff and compliance with all safe operating procedures Conduct tests and inspection of products and services to ensure they meet quality standards Eye for detail

in charge of financial resources allocated to a project, and accounts for expenditures Plan, organize and oversee operational logistics of the organization, establish work schedules and procedures, resolve work-related issues, prepare and submit progress and other reports and co- ordinate activities with other supply-chain work units or departments Train workers in job duties, safety procedures and company policies Requisition supplies and materials

pg 5

ROLLS AND RESPONSIBILITIES

Plan, direct and evaluate the operations

Determine merchandise and services to be sold, and implement price and credit policies Source and negotiate with vendors when necessary

Evaluate and improve customer service and respond to customer requests and issues Sales

Opening and closing of the store

Stock control, stock take and product buying

Tinting, colour matching, colour washing

Cash up

Inventory Control

Technical department back up

Customer liaison

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PAINTCORE COLOURWAYS

Stock Administrator & Manager

April 2002 - June 2003

WORLD TIME MACHINE:

Sales Manager

February 2001 - March 2002

Sales

Client services & customer liaison

Office maintenance

Showroom display management

Banking

Stock take and inventory control

Watch repairs

Ordering and invoicing

Chasing up

Opening and closing of the store

pg 6

ROLLS AND RESPONSIBILITIES

MUSICA:

Sales Supervisor

December 1999 - January 2001

Supervise and co-ordinate sales staff and cashiers Assign sales workers to duties and prepare work schedules Authorize payments and the return of merchandise

Resolve issues that may arise, including customer requests, complaints and supply shortages Maintain specified inventory and order merchandise Prepare reports regarding sales volumes, merchandising and personnel matters Hire and train or arrange for the training of new sales staff and monitor and report on performance Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness

May perform the same duties as workers supervised

Opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

ROLLS AND RESPONSIBILITIES

RESTAURANTS:

Waiter, Server, Barman

February 1998 - December 1999

Greet patrons, present menus, make recommendations and answer questions regarding food and beverages

Take orders and relay to kitchen and bar staff

Recommend wines that complement patrons' meals

Serve food and beverages

Prepare and serve specialty foods at patrons' tables Present bill to patrons and accept payment

Order and maintain inventory of wines and wine glassware Cashing up, banking.

Bar maintenance

ROLLS AND RESPONSIBILITIES

ROLLS AND RESPONSIBILITIES

Managed the building and construction of 3 individual lodges Lodge layout

Game ranging

Conservationist

Started the wildlife and reptile conservation sanctuary for the lodges Generate public awareness of wildlife conservation and regulations Conduct patrols by truck and on foot, to ensure compliance with the provincial and federal statutes relating to wildlife and the environment

Investigate complaints, arrest violators, prepare briefs and present evidence in court Issue licenses, export documents and special permits and collect royalties assessed on wildlife Implement and supervise approved techniques in preventing or overcoming damage caused by wildlife

Perform resource protection duties - inspecting equipment and monitoring activities for compliance with regulations

Supervise or provide firearms safety training courses and trapper education courses. R

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SINGELEWANE LODGE

Game Ranger Conservationist

September 1994 - January 1998

pg 6



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