Muskaan Singh

Berkeley, CA

510-***-****

ac9ceh@r.postjobfree.com

https://www.linkedin.com/in/muskaan-singh05112018/

Summary:

Dynamic and result-oriented individual with 14+ years of expertise in HR, Immigration, Sourcing, Staffing, Recruitment and Business Development in the United States, Canada and India.

Extensive university, campus/ off campus recruitment and diversity recruitment for Microsoft, Credit Suisse and CGI globally.

Well Experienced with working for Startups as well as fortune 500 MNC’s.

Full cycle recruiting experience in a fast-pace, high volume environment, for any or all of the Engineering and digital technology specialists across America.

Building deep partnerships with Business Development Directors to understand their teams hiring needs.

Worked with hiring managers to define job requirements, outline job postings, and develop new sourcing strategies to build talent pipelines.

Highly skilled professional performing various roles as a Corporate IT Recruiter and team lead.

Expertise includes strong experience in managing high volume recruitment (around 28+ requisitions) in any point of time.

Provide proper candidate tracking and reporting in Application Tracking System (Talent Recruit and Recruiter Flow) and update data appropriately in a timely manner.

Always exceeded organizational goals in terms of technical expertise, team management and extended roles assigned with the designation.

Adept at “thinking on my feet” to meet challenges head on and adapt quickly to changing priorities.

Affable communication skills (Written and Verbal both).

Recent reference (given by TA Specialist):

With broad HR expertise, Muskaan was the driving force behind our Talent Acquisition program. She is excellent at aligning talent programs with business strategy and change management skills to drive results. Muskaan perseveres under adversity and is resourceful to assure success in her realm of work. A very reliable, trustworthy individual. Her attention to detail was second to none and she managed confidential information with professionalism on a daily basis. She is Efficient, Persistent and always is a source of positive inspiration even in the most chaotic of situations/timelines.

Educational Background:

Masters in Science (International Business), Currently Pursuing Aug 2018 – Present

Lincoln University, Oakland, CA

Masters in Business Administration (MIS) Aug 2014 – Aug 2017

Lincoln University, Oakland, CA

Certification and Trainings:

Internal training completed for ITIL V3 Foundation

Internal training attended for SoftGrid sequencer

Communication and personality development training in NEXT

Work Experience:

YVS Partners LLC (Berkeley, CA) Jan 2017 – Mar 2019

Corporate IT Recruiter/Talent Acquisition Manager

Clients: PayPal, Wells Fargo, BOA, PG&E, Apple, Intel, Wipro, TCS, T-Mobile, UPS, Eli-Lily, Time Warner, Macys, Bloomingdale’s, Walmart, AT&T, Home Depot, Freddie Mac, Tesla, Citibank, Hexaware

Full-cycle recruiter for all IT level starting from junior level through Architect. Searching and sourcing for talent to join our clients and grow with the company.

Worked closely with senior leadership on recruiting initiatives for front-end and back-end developers and digital technologu specialitists across America.

Create partnerships with hiring managers to develop and execute recruiting strategies to attract top talent.

Work together with recruiters and hiring managers to create and execute innovative sourcing strategies and recruiting campaigns.

Provide expert guidance, make recruiting strategy recommendations and regularly communicate updates to hiring managers

Manage hiring manager expectations, develop processes around interviewing and hire people.

Work with hiring managers to schedule interviews and collect interview guides while ensuring compliance standards are met.

Create standardized recruiting and hiring manager processes at all points in the candidate life cycle to improve recruiting efficiency.

Work closely with our team to improve upon existing programs and develop innovative strategy around finding top talent.

Work with delivery by getting the job details and full filling them with sourcer and vendors.

Review & process resumes sent by the vendors and sourcer and share it with the delivery.

Setting up interview with both internal (Competency) as well as with clients for short listed candidates.

Follow up with hiring managers to get their feedback on the submitted resume and interviews.

Negotiate rates and salary packages with resources as per budget and keeping the margins goals in mind.

Work with delivery to adhere to client specific on boarding process and requirements.

Assist with necessary on-boarding tasks while ensuring all future team members have a positive experience and all questions answered.

Assist partners and fellow team members with projects to ensure all work is completed efficiently.

Consistent and predictable business results, typically delivering above market and competitors.

Provide subject matter expertise in sourcing techniques, technology and strategies by utilizing industry associations, professional and social networks

Mentor and develop other Talent Sourcers

Positions Recruited: Focus on many different types of positions including but not limited to software engineers, network engineers, Business Intelligence, PLsql, Business Analyst, SAP, Machine Learning, Product Manager, Project Manager, Business Analyst, Big Data, Tableau, Java Backend and Frontend, DevOps, Security Analyst, Python, ETL Informatica, Quality Analyst, Azure, SalesForce, IOS, AWS, .net developers, C#, Marketing Designers, Digital Designers, and Graphic Designers

Talent Acquisition Manager Responsibilities:

Actively managing, motivating and developing staff to meet the objectives of their positions and ensure the proper level of recruiting staff. Monitor employee productivity and train new team members. Attract and retain account managers with the required skills to succeed.

Value Creator - passionate about driving business growth, opening new markets, and creating competitive differentiators that move organizations toward industry leadership.

Global Citizen - accustomed to working across geographies and cultures to build solid business relationships with suppliers, customers, and government agencies. Repeated success delivering positive outcomes in global markets (North America, Canada and Asia).

Knowledgeable in the strategic planning and development of high impact business strategies that positively grew sales, share and user favourability of high tech products.

Building of strong business relationships with clients and Implementation of effective security oversight of suppliers and vendors, to include aligning down-stream (subcontractors) and up-stream (consolidators, customers) operations with company practices/standards.

Driven by Big Challenges, Opportunities to Learn and Think out of the box.

Highly motivated with proven capability to successfully manage critical and difficult situations, while strengthening the team and business opportunity.

Experienced in customer and partner relationships, knowledgeable of satisfaction improvement practices & methodologies.

Capable to develop new ways to do business in high competitive environments, building a stronger Customer base, leveraging innovative thinking and new approaches.

Cuboid IT Solutions (San Jose, CA) Jan 2015 – Dec 2016

Corporate IT Recruiter (Talent Acquisition Manager, Sr. Business Development Manager)

Clients: Cognizant, Wipro, Facebook, Intel, E-bay, Google, Infosys, Hewlett Packard, Cisco, HCL, IBM, Comcast, Dell, FedEx, Disney, Pfizer, Deutsche Bank, Morgan Stanley, Oracle, Accenture, Toshiba

As a Lead IT Recruiter involved in full-cycle recruiting with backgrounds in software engineering, general IT and non-IT. Worked on Corp-corp, Corp-Hire and Fulltime positions.

Understanding the various requirements of the Clients and processing the requirement within the time frame.

Manage relationships and process flow with key 3rd party vendors.

Uncover passive and active candidates through data mining and networking.

Create and foster relationships with colleagues and diverse professional organizations to attract and recruit candidates.

Sourcing profiles from various mediums like Job portals (Linkedin, Monster, Dice, Career Builder, Tech fetch etc), Internet, Employee references, Networking, Head Hunting etc., posting jobs in various portals, database.

Responsible for the Building up the internal Database through ATS.

Provide process management and consultative guidance to managers throughout the hiring process regarding sourcing plan development and execution, opportunities and obstacles to Identification and selection of assessment criteria, interview format and structure.

Taking the initial/Skype round of interview for collecting the required information for selection process etc. and short listing the candidates for further process.

Conducting Technical Interviews for suitability against the requirements.

Scheduling and Co-coordinating the interviews for all the short-listed candidates.

Single point of contact for all issues in Client Communications.

Responsible for helping the team deliver the Predetermined Target Closures.

Generate and maintain a healthy candidate pipeline to meet monthly recruiting goals.

Experienced with full cycle of staffing services, such as finding candidates through different sourcing techniques, Screening of resumes, interviews, salary negotiation

Involved in executive search operations on website like LinkedIn, Dice, Monster, Corp2Corp, CareerBuilder etc.

Managed recruiting process from requisition initiation to sourcing, to acceptance of offer and final placement for different employment status like US Citizen, H1B, GC, TN, EAD Holder.

Positions Recruited: Focus on many different types of positions including but not limited to software engineers, network engineers, Business Intelligence, PLsql, Business Analyst, SAP, Machine Learning, Product Manager, Project Manager, Business Analyst, Big Data, Tableau, Java Backend and Frontend, DevOps, Security Analyst, Python, ETL Informatica, Quality Analyst, Azure, SalesForce, IOS, AWS, .net developers, C#

Business Development Manager Responsibilities:

Build Cuboid’s business in terms of getting aligned to more clients, winning bids for vendor ship.

Meeting and talking to the clients to build professional relationship and get more projects for Cuboid.

Acting as a Virtual bridge between technical teams and management to understand the client’s requirements and to fulfil them accordingly.

Perform feasibility analysis, scopes projects and work with the project management team to prioritizes deliverable.

Contribute on requirements specification deliverable & write the business and functional requirements.

Be the liaison between the business units, technology teams and support teams.

Building a strong image of Cuboid in the market.

Identified new business opportunities, participated in new business pitches and assisted in drafting new business proposals.

Expand and/or renew existing accounts.

Successfully ran multiple accounts simultaneously, including managing work plans, client expectations, and internal staffing to ensure project is consistent with time and scope in the contract.

Developed relationships with vendors or contractors that represent a variety of fields (media, policy, design, Web, etc.) and can be used on projects as needed.

CGI India Feb 2012 – Aug 2014

IT Recruiter / Lead/Senior System Engineer / Project Coordinator/Talent Sourcer

IT Recruitment Responsibilities:

Held recruited drives for the teams located in India and Canada.

Identified highly technically skilled, bright, talented job seekers by using direct and indirect sourcing methods and matching them to ideal positions.

Screening and short-listing the resumes according to the specific requirement.

Consulted Hiring Managers and Team Leaders to define sought after competencies and managed requisitions.

Provide subject matter expertise in sourcing techniques, technology and strategies by utilizing industry associations, professional and social networks

Prepared target lists with recruiters and hiring managers and develops a sourcing strategy for each requisition and pipeline project

Interviewing candidates for Technical skills and suitability against the requirements.

Reviewed compensation and benefit packages to all hired candidates, including breakdown of annual salary, signing bonuses, bonus structure, healthcare coverage, vacation/paid time off, and stock awards

Was direct point of contact for interviews, selection, onboarding the new joiners and training them.

As being the senior resource in the project, had direct contact with the client. I also trained new joiners for the project.

Follow a funnel based approach to develop pipeline across multiple roles and metric driven scorecard to measure success

Technical Responsibilities:

Worked as application packager/sequencer. This role required client interactions, team building, constant team trainings, interviewing new hires, partial financial budgeting.

With regard to technical requirements, creating packaged to industry best practices as part of a Windows 7 x64 migration project.

The packages were created using Adminstudio 11.5 and sequenced using App-V 4.6 for deployment using

SCCM. The role also included performing discovery, creating documentation and UAT.

Create .MSI applications using Install shield.

Sequencing the applications using App-V sequencer.

Documents Review & analysis prior to Re-Packaging

Validate the source before going for packaging the application.

Configuring Machine as per client requirements.

Use VMware machine with clean operating system each for Packaging and Testing

Installed and Configured Wise Package Studio as per the type of the application.

Using Snapshot method using wise package studio to capture the application

If Source is Vendor MSI then create MST for it or Install Tailor.

Customization as per various client Standards.

Validate the MSI application and rectify the ICE (Internal Consistency Evaluator) Errors.

Testing the package for Admin as well as for Standard user

Custom actions using VB and create documents for packaged applications.

Train the new joiners for the project.

Project Coordinator:

Prepared and led meeting between departments.

Reported developments to Project Manager using spreadsheet reports.

Resolved issues and disputes involving all employees and reported to HR manager.

Researched vendors for pricing, equipment availability and staffing.

Maintained all record keeping on a customized software program.

Provided timely project status updates to the Project Manager.

Increased timeliness of the closure process from Days to just Hours by identifying process efficiencies.

Support financial managers in project closure ensuring it is completed accurately and timely.

Worked on budgeting and forecasting on how many packages would be delivered weekly.

Worked on Procurement of Hardware, software and licenses and got signed off timely.

Worked on Resource planning.

Deployment (Citrix):

Deployed applications to client site using Citrix.

Testing the application and rectifying errors if any.

Credit Suisse (Hewlett Packard- HP India) Sep 2010 – Jan 2012

Software Packaging Engineer / Lead / Project Coordinator / IT Recruiter

IT Recruitment Responsibilities:

Sourcing resumes from various mediums like -Job portals including but not limited to Naukri, Linkedin, references and networking.

Reviewed all applications for technical positions and stack ranked candidates based on skills needed for position requirements. Those that met qualifications were scheduled for recruiter interviews.

Conducted phone and in person interviews, reviewed resumes and evaluated candidates to find the most qualified IT professional for client's requirements and provided feedback to candidates who were not qualified.

Created job descriptions and posted on the various different job portals, social media websites and newspaper ads for mass recruitment.

Created job descriptions and researched job requirements to create appropriate qualification questions.

Ensured positive candidate experience throughout the sourcing and interview stages.

Helping New joiners with onboarding process, training and being a first point of contact (mentor).

Helping them with internal trainings, understanding company and client culture for best productivity results.

Technical Responsibilities:

Handled a team of 60. Grooming them technically and making sure they deliver to the client on given SLA was one of my responsibility. Managing their leaves, login – logouts, time sheets were few of the chores added to my bin. Maintaining Budget and forecasting was also a part of my job responsibility. Working on priority tickets, meeting the SLA and managing down time. Created new packages or updated existing packages for deployment onto Windows 2003 server and Windows XP workstations via Radia. The server packages are scripted in XML using AMP. The workstation packages are created using Adminstudio, Orca and Radia. Packages are created and tested using VM Ware. The role is responsible for creating installation documentation. This role is a very challenging role with very strict deadlines requiring a high throughput of packages packaged to a very high standard which requires an in-depth knowledge of MSI technologies, scripting (AMP and VB) and Radia.

Create .MSI applications using Install shield.

Sequencing the applications using App-V sequencer.

Documents Review & analysis prior to Re-Packaging.

Validate the source before going for packaging the application.

Configuring Machine as per client requirements.

Use VMware machine with clean operating system each for Packaging and Testing.

Installed and Configured Wise Package Studio as per the type of the application.

Using Snapshot method using wise package studio to capture the application.

If Source is Vendor MSI then create MST for it or Install Tailor.

Customization as per various client Standards.

Validate the MSI application and rectify the ICE (Internal Consistency Evaluator) Errors.

Testing the package for Admin as well as for Standard user

Custom actions using VB and create documents for packaged applications.

Deployment (Duration: 2yrs):

Applications deployed using Radia (HP Internal Tool).

Deploying applications and resolving issues if the deployment fails.

Testing the package in the client environment.

Project Manager Coordinator:

Consulted with the team as well as clients on every aspect of the project to determine conclusions as well as beneficial adjustments to the project.

Aided in crafting practical discussion guides for research projects

Ensured that respondents adhered to schedule, answered all questions and probed respondents to enhance the content.

Contributed content to final reports.

Delivered several presentations to team members on the process to follow

Update sprint tracker with accurate information to identify the risk and issues proactively at the sprint level.

Conduct project risk identification and mitigation action planning with the PM at the project level.

Conduct FIR; Process check master – to make sure that his team is following all the listed procedures.

Constantly looking for ways to increase the team’s velocity/productivity by eliminating the waste.

People management & Technical management.

Help PM in the annual and mid-year appraisal process.

Assist project manager in the project coordination/management.

Promptly escalate issues to the reporting manager, track and resolve issues.

Target - Zero surprises; proactively react to the surprises with the detailed written explanation.

Always targeted zero dependency in the team.

Microsoft (Hewlett Packard - HP India) Dec 2007 – Sep 2010

Software Packaging Engineer

Worked on Wise Package Studio (WPS) to package application for various departments of the company based on the user group specifications.

Worked on VMWare for creating .msi, ORCA for validating purpose, and Filemon and Regmon for creating .msi.

Used VB Scripts and Wise Scripts to add various functionalities in packaging and to automate/schedule the tasks. Also worked on Batch files migrate them to VB Scripts.

Worked on Various applications to build MSI packages and used Merge Modules (MSM) and Patches (MSP) and performed customization by using Transforms and worked on Silent Installs for certain application to automate them for software distribution.

Made Quality Assurance test documentation based on the requirements of the company and performed the testing to make sure the quality of packing is maintained.

Worked on .dll and .ocx files registration and version compatibility for packaging applications.

Quality packaging on WIN 7 32bit/64bit, Win Vista and XP platforms.

Package Validation and Conflict Management resolution for clean packages.

Custom Actions employing Vbscript and wise script at Microsoft.

Third level troubleshooting of all packages and delivery in the environment.

Work as a team player is very important to me to learn and grow in the company.

Unisys Global Services India Pvt Ltd. Jan 2005 – Nov 2007

Technical Support Representative/ Trainer/Supervisor

Assisted Employees in Desk/Laptop setting by troubleshooting and resolving issues.

Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining and upgrading all PC/Laptop’s hardware, software and equipment to ensure optimal work performance.

Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Assist with the installation, configuration, and ongoing usability of desktop, laptops, Macs, peripheral equipment and software within established standards and guidelines.

Troubleshoot priority tickets to resolve technical problems with desktop computing equipment (software only).

Provide customer assistance using Active Directory services and remote access tools.

Ensure systems are configured as per Microsoft’s standards and laws and well protected from viruses.

Performed Beta Testing on Outlook 2007 and Windows Vista. Reported bugs and fixes on daily basis to the Testing team.

Diagnose and resolve problems with regards to networking, Operating System, Messaging, Outlook and all Microsoft’s portals.

Took the responsibility on mentoring new agents on floor updates.

Maintain the queue in the absence of a Team lead or Supervisor.

Monitoring calls and giving feedback (process and soft skills) to the new hires during the nesting period.

Resolving issue within given SLA.

Answer technical questions.

Manage customer expectations.

Show complete ownership of the call and follow the set of processes to troubleshoot and fix customer calls.

Responsible for documenting all the cases.

Escalate calls based on customer’s demand/own judgment.

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