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Customer Service Data Entry

Location:
Calgary, Alberta, Canada
Posted:
May 09, 2019

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Resume:

Pooja Aluka

**** *********** ** ** *******, AB T*N 1G8 T: 403-***-**** E: ac9cb2@r.postjobfree.com

OBJECTIVE:

To work with a purpose in competitive and challenging environment where I could blend my knowledge and work experience in order to achieve organizational goals and accomplish my goals through dedication and hard work, which matches my abilities and skills with the opportunities available.

Strengths:

Attentive and highly accurate in work, Excellent organizational and time management skills.

Strong knowledge of technology and connected solutions.

High level of coordination skill with smooth work flow with co-workers.

Able to commute at any location on time and able to work in fast-paced, multi-faceted environment.

Dynamic, self-motivated and Hardworking.

Having strong typing,computer skills and knowledge on windows and all Microsoft application.

PROFESSIONAL EXPERIENCE:

Tim Hortons Nov 2017 – Present

Team member – Cashier, Airport YYC Calgary, Canada.

Responsibilities:

Greets customers and takes food order; provides information about menus; looks for opportunity to “up-sell” products. Operates cash register and receive payment by cash or card.

Dealing the customers with their satisfaction.

Cleans and stock work area and prepare all food items.

Ensures proper food handling procedures are followed including wrapping,stocking, labeling and checking temperature of products.

Cleans and sanitizes work station and equipment.

Customer Service Specialist Feb 2015 – Mar 2017

Property Handling management Services

Hyderabad, Telangana, India.

Responsibilities:

Show apartment units to prospective tenants and process move-in paperwork for qualified applicants

Encourage prospective tenants to lease from us by positioning our property and its units in a favorable light and offering the best possible customer service.

Answer incoming telephone calls.

Maintaining the requests from existing tenants and follow-up from the tenant initiatives.

Maintaining all the data entry sheets of the community tenant (existing & previous)

As per the client request resolving their problems with the support of employees.

Customer Service Desk Analyst Apr 2014 – Feb 2015

Syndicate Bank, Nalgonda, India.

Responsibilities:

Provide superior customer service in a professional and friendly manner.

Providing all call center activities to clients.

Maintain a high level of Knowledge about the bank’s products and services, and ensure customers are provided with accurate information.

Assist customers with self-service banking.

Attend to customers in an orderly manner to ensure a positive customer experience.

Configuration and resetting the network access accounts whenever required.

Client Service Associate Aug 2012 – Aug 2014

SIGMA GLOBAL SERVICES pvt ltd, Hyderabad, India.

Responsibilities:

Achieve daily targets of responding to the customer e-mails and performing data entry duties.

To keep track on each team members targets and follow up regularly.

Prepares for customer inquiries by studying products, services, and customer service processes.

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; and answer.

Records customer inquiries by documenting inquiry and response in customers’ accounts.

TECHNICAL SKILLS:

●Ms word and Excel

●Languages : C, C++, Java.

●Database : Sql, Mysql.

●Operating System : Win XP, Win7, Win8.10.Mac

●Web technologies : HTML, Javascript, XML, JSP.

●Data Entry

EDUCATIONAL QUALIFICATIONS:

CPR & First Aid Certification Mar 2019

Child Development Assistant Certification Jan 2019 – Apr 2019

(Calgary immigrant Educational Society) .

Bachelors of Technology of Computer Science & Engineering from Jawaharlal Nehru Technological University, Hyderabad, India. May 2016

Intermediate(10 +2) from Sumathi Reddy Junior college, Hyderabad. Mar 2011

Board of Secondary Education(S.S.C) from SPR school, Nalgonda. Mar 2009



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