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Manager Engineer

Location:
Royal Oak, Michigan, United States
Posted:
May 13, 2019

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Resume:

~ NETWORK MANAGER & ARCHITECT ~

Highly talented and accomplished professional powered with broad-based experience in project management and network engineering as well as implementation of enterprise networks and applications. Exemplify keen expertise in all facets of project life cycle development, from initial analysis and conceptual design through implementation, quality review, and enhancement. Excel at creating and implementing unique strategies to optimize operational efficiency while significantly reducing cost. Demonstrate stellar qualifications in delivering simultaneous, large-scale projects within budget and time constraints coupled with remarkable ability to lead, train and coordinate with technical teams to provide innovative business solutions. Possess a keen eye for detail complemented with proven effectiveness in fiercely competitive, team-oriented and multi-platform environment with dedication to superior service.

CORE COMPETENCIES

Unique competency in translating business issues into network solutions including opportunity identification, requirements development, delivery, support, and analysis.

Hands-on experience leading all stages of system analysis efforts, including requirements definition, design, architecture, testing, and support.

Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise scale business applications and business intelligence software.

Experience at managing cross-functional teams for fast-paced projects as well as complex projects.

Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project team initiatives.

TECHNICAL PROFICIENCY

Hardware: Cisco Routers Cisco Catalyst & Nexus Switches Cisco IP Telephony Cisco Unified Computing Systems Firewalls (Cisco FWSM, Cisco ASA, Juniper SSG/ISG) Meraki Hardware Video Conferencing Systems (Polycom, Cisco) Wireless Networking Systems (SMB and Enterprise-Level Centralized Wireless Infrastructure) Siemens EWSD/DCO Central Office Telecommunications Switches

Software: Microsoft O365 Suite AutoCAD Visio SolarWinds Network Monitoring Suite Symantec Virus and Security Suites Wireshark Cisco VPN Clients Nagios Network Monitor Cisco Secure ACS NetScout nGenius Network Analyzer CiscoWorks Cisco IOS Cisco NX-OS

Network Protocols/Technologies: DNS DHCP WINS TCP/IP SNMP SMTP BGP EIGRP OSPF VPN FTP IP Address Management WAN LAN Telnet SSH Ethernet TDM WDM H.323 SIP MPLS Metro Ethernet

Platforms: MS Windows 2008, 2003 Server Windows 7, 10 Exchange 2003 Red Hat Linux Fedora Linux

PROFESSIONAL EXPERIENCE

Secure-24, LLC Southfield, MI

Client Architect/Solutions Architect

Jun 2017-May 2019

Managed the design, configuration and installation of customer networks

Facilitated disaster recovery drills for customers

Provided business leadership and guidance for development initiatives including resolution of operational, technical, or procedural business challenges and issues.

Facilitate development meetings and managed cross-team resources for customer design initiatives.

Properly document network designs, while coordinating with internal and external groups to ensure that information was properly disseminated to all necessary parties.

City of Charlotte, NC CHARLOTTE NC

NETWORK Architect

Oct 2016-Jan 2017

Managed the installation, configuration, internal customer issues and maintenance to the City of Charlotte’s facilities.

Develop and implement programs that supported the coordination and growth of progressive, efficient, and innovative IT services for the City of Charlotte.

Provided business leadership and guidance for development initiatives including resolution of operational, technical, or procedural business challenges and issues.

Facilitate development meetings and managed cross-team resources for network initiatives.

Coordinate external vendor initiatives and provided ongoing relationship support and management.

Properly document network changes, while coordinating with internal and external groups to ensure that information was properly disseminated to all necessary parties.

CHARTER CABLE (FORMERLY TIME WARNER CABLE) CHARLOTTE NC

COMMERCIAL NETWORK OPERATIONS MANAGER

APR 2015-July 2016

Manage the installation, configuration, customer issues and maintenance of customer premise equipment to Time Warner Cable Commercial and Hospitality customer facilities within United States.

Efficiently manage the execution of 4rd level troubleshooting and resolution of customer issues in voice and data communications.

Manage duties for up to 20 network engineers across United States.

Develop and implementation of policies, and programs that supported the coordination and growth of progressive, efficient, and innovative IT services.

Educate and mentor network engineers in proper customer and network operation standards.

Provided business leadership and guidance for development initiatives including resolution of operational, technical, or procedural business challenges and issues.

Facilitated development meetings and managed cross-functional resources involved in customer installation or trouble activities.

Coordinated external vendor development initiatives and provided ongoing relationship support and management.

Notable Accomplishments:

Successfully rebuild customer installation process, which increased overall time to install for commercial customers and provided meaningful metrics to Sr Leadership.

IHS, INC (FORMERLY RL POLK) SOUTHFIELD, MI

NETWORK MANAGER & INFRASTRUCTURE ARCHITECT

APR 2012-MARCH 2015

Manage the architecture, installation, configuration and maintenance of network infrastructure to provide voice, data and video services to RL Polk facilities (4 Primary Datacenters, 2 Secondary Datacenters and 5 offices worldwide).

Designed and managed migration of datacenter from Cisco Catalyst service to Cisco NX-OS 5000 series switches.

Efficiently manage the execution of 3rd level troubleshooting and resolution of encountered problems in voice and data communications over local network.

Manage duties for up to 4 network engineers.

Management of capital budget (up to 1.2 million dollars’ enterprise wide) and operational budget.

Spearhead the development and implementation of policies, regulations and programs that supported the coordination and growth of progressive, efficient, innovative and cost-effective information technology services.

Mentor and educate engineers in proper operational and design standards.

Drove product development activities across cross-functional work teams and acted as the overall business leader and owner of specified development initiatives.

Provided business leadership and guidance for development initiatives including resolution of operational, technical, business or procedural business challenges and issues.

Researched and selected qualified vendor partners to support and develop new product and business solutions.

Facilitated development meetings and managed cross-functional resources involved in product development activities.

Coordinated external vendor development initiatives and provided ongoing relationship support and management.

Notable Accomplishments:

Successfully architected and implemented technology refresh across all facilities nationwide, which increased routing and switch capacity to all RL Polk facilities located in North America, Europe and Australia.

FAST SWITCH. DUBLIN, OH

PRODUCT DEVELOPMENT MANAGER CONTRACT - BULLSEYE TELECOM INC

NOV 2011-APR 2012

Responsible for development and implementation of innovative telecommunication products for sale in the commercial marketplace, in the field of voice, data, Internet, VoIP and/or broadband managed network services.

Responsible for the complete product development life cycle including the identification of viable product concepts, market opportunities, product definition and development, required business and operational practices and project management of development initiatives.

Identified, evaluated and lead new and innovative concepts, business and market opportunities for new products and services leveraging the existing capabilities with the Broadsoft switch.

Worked with other departments to establish a design, technology, product development, and vendor strategy.

Developed, managed and coordinated product development projects.

Evaluated and resolved technical feasibility, design optimization, marketability and production issues prior to a product launch.

Created a product definition and business specifications outlining the required business and technical capabilities for new products or services.

Drove product development activities across cross-functional work teams and acted as the overall business leader and owner of specified development initiatives.

Provided business leadership and guidance for development initiatives including resolution of operational, technical, business or procedural business challenges and issues.

Ensured that products are fully developed and ready for market and channel introduction.

Researched and selected qualified vendor partners to support and develop new product and business solutions.

Facilitated development meetings and managed cross-functional resources involved in product development activities.

Coordinated external vendor development initiatives and provided ongoing relationship support and management.

CSC INC. STERLING HEIGHTS, MI

SENIOR NETWORK ENGINEER INFRASTRUCTURE ARCHITECT FOR GD LAND SYSTEMS

APR 2008-OCT 2011

Function effectively in arranging the architecture, installation, configuration and maintenance of network infrastructure to provide voice, data and video services to global facilities for General Dynamics Land Systems.

Efficiently manage the execution of 3rd level troubleshooting and resolution of encountered problems in voice and data communications over local network.

Manage daily operational day to day duties for 6 network engineers.

Spearhead the development and implementation of policies, regulations and programs that supported the coordination and growth of progressive, efficient, innovative and cost-effective information technology services.

Assist in the development and maintained capital budgets for Network Services Department.

Mentor and educate engineers in proper operational and design standards.

Notable Accomplishments:

Successfully administered the restoration and implementation of nationwide network infrastructure, which increased capacity to all General Dynamic Land Systems locations.

Oversaw the design and implementation new global architecture for all General Dynamic Land Systems facilities located in North America, Canada and Middle East.

Directed the establishment of processes, procedures and common documentation sets for the Network Engineering Department.

TEK SYSTEMS PONTIAC, MI

INFRASTRUCTURE ARCHITECT FOR GENERAL MOTORS

OCT 2005-APR 2008

Orchestrated the architecture, installation, configuration and maintenance of network infrastructure to provide voice, data and video services to global facilities for General Motors Plant Floor Controls Network division.

Managed the execution of 4th level troubleshooting and resolution of encountered problems in voice and data communications over local network.

Conducted effective project management; efficiently performed daily operations for several infrastructures.

Administered the design, configuration and installation of network infrastructure for facilities around the globe, which include plant floor manufacturing devices (PLCs, controllers, conveyers, robots, welders), server infrastructure (UNIX and Microsoft), network infrastructure (routers, switches, firewalls) and voice over IP infrastructure (IP phones, voice gateways, voicemail, call managers).

Functioned well in planning, allocating and monitoring of daily activities of six Cisco outsourced network engineers.

Effectively managed three Cisco certified internetworking engineers in Latin America and Asia-Pacific regions.

Notable Accomplishments:

Appointed into the Global Plant Floor Controls Network Standards Committee in March 2006.

Worked as leader of the Engineering Team for General Motor’s Asia-Pacific region in April 2006 and in South America region in June 2007.

Accredited for handling the restoration and implementation of the network infrastructure plan that increased reliability and capacity of the 6.8 million square foot General Motors Spring Hill Saturn Assembly facility in April 2006 and the 2.1 million square foot General Motors Marion Metal Fabrication facility in July 2006.

Recognized for managing the redesign and implementation of Shanghai-General Motors Joint Ventures network infrastructure that enhanced reliability and training of local network engineering staff in Liu Zhou, GuangXi PRC in May 2006.

Successfully directed the design and implementation the Cisco Secure Access Control System that supported approximately 10,000 devices worldwide in February 2006.

Worked to review the Shanghai-General Motors Joint Ventures network infrastructure and trained local staff on GM PFCN network standards in Qingdao PRC in July 2007.

COMMUNICATION ACCESS CENTER FOR THE DEAF AND HARD OF HEARING FLINT, MI

NETWORK ENGINEER AND DESIGNER

SEP 2004-OCT 2005

Functioned effectively in monitoring, troubleshooting and resolving voice and data communications over local network.

Efficiently configured, supported and managed Cisco switches and routers.

Managed the migration from legacy network infrastructure to new network infrastructure.

Notable Accomplishments:

Instrumental in the success of redesigning and implementation of statewide network infrastructure, which increased capacity of regional call centers along with updating and redesigning of local network increasing overall reliability and customer satisfaction.

Successfully enhanced video telephony phone call quality by 100% through designing and implementing new network infrastructure.

Increased overall customer satisfaction for video relay service by enhancing video quality.

PHNS INC. FLINT, MI

NETWORK ANALYST

APR 2004-JUN 2004

Conditioned, configured and installed network infrastructure for McLaren Health Care System.

Assumed full responsibility in managing the outsourced engineering positions along with monitoring, design, troubleshooting and resolving data communications for 62 local offices and 5 core hospitals.

Ensured management of Cisco firewalls (PIX 515e and 503) and Cisco VPN clients.

Played an integral role in designing and deploying wireless access network for core hospitals.

Aided in the design of the data network for new hospital buildings and local offices.

Notable Accomplishments:

Efficiently managed outsourced engineering positions accountable for monitoring, designing, troubleshooting and resolving data communications for 62 local offices and 5 core hospitals.

Functioned well in redesigning and implementing statewide network infrastructure, which increased the capacity of regional hospitals and their local offices.

VERIO INC. LIVONIA, MI

ASSISTANT DIRECTOR SENIOR MANAGER OF NETWORKING ENGINEER

SEP 1998-FEB 2004

Directed the formulation and implementation of developmental strategy to provide data solutions to clients throughout 15 states.

Provided strategic and tactical leadership to successfully integrate network infrastructure operations after the amalgamation of various companies.

Consolidated operations, systems, networks and staff through designing and implementing strategies.

Effectively planned and directed the integration of strategies to combine 15 separate network infrastructures into a consolidated one in providing voice and data services to more than 15,000 customers.

Generated processes and procedures to support new infrastructure, as well as researched, assessed and directed the deployment of new hardware and software into the environment.

Worked as member of a 12-person management staff with direct responsibilities for handling nationwide field operations and network engineering for over 1000 network servers in Chicago, Denver, Detroit and Miami.

Trained, mentored and directed a team composed of up to 30 Network Engineers on Verio’s processes, systems and culture.

Led the consolidation and restructuring of 15 separate network infrastructures into 1 consistent, high-availability infrastructure providing WAN, LAN and Web services to more than 15,000 customers.

Acknowledged for establishing and directing flexible and dynamic project teams that was recognized for quick response to changing business requirements and customer needs.

Developed and implemented training programs for more than 200 engineers throughout the United States.

Notable Accomplishments:

Gained the President’s Extra Mile award for going above and beyond the call of duty in April 1999.

Promoted to manager of customer installations in May 1999.

Dubbed as the “go-to-guy” for urgent resolution of technical and customer services issues by the vice president of network engineering in July 1999

ASSISTANT MANAGER OF CUSTOMER INSTALLATIONS / CUSTOMER INSTALLATION ENGINEER

Functioned effectively as member of the Customer Installation Engineering Team responsible for planning and implementing data solutions for clients throughout Michigan.

Obtained promotion within six months to assistant manager of customer installations.

Effectively configured, supported and managed Cisco routers and switches as well as generated engineering plans for new customer connections.

Directed the deployment and configuration of infrastructure circuits and equipment for new customers.

Assumed full responsibility for handling the overall success of projects from initial needs assessment and proposal development through implementation, training and customer satisfaction.

Worked collaboratively with the telecommunication and hardware vendors to ensure successful deployment of solutions.

EARLIER CAREER

COAST TO COAST TELECOMMUNICATIONS CLARKSTON, MI

TELECOMMUNICATIONS SWITCHING ENGINEER NETWORK ENGINEER

1996-1999

AGIS INC. DEARBORN, MI

NETWORK OPERATIONS SPECIALIST

1995-1996

EDUCATION

Currently pursuing Bachelor of Arts in Computer Science GPA: 4.0

Washtenaw Community College, Ann Arbor, MI

PROFESSIONAL DEVELOPMENT

ITIL Foundations Certified 2016

Cisco DCMF-Digital Content Management Foundations 2016

Metro Ethernet Foundation (MEF) Carrier Ethernet 2015

Kepner-Tregoe Problem Solving and Decision Making 2015

Cisco CANAC-Implementing NAC 2010

Japanese Culture and Language Class Sep 2000

American Sign Language Nov 1999

IPv6 Installation, Troubleshooting and Design Mar 1999

Building Cisco Metro Optical Networks (METRO) Mar 1999

Cisco Certified Network Associate (CCNA) Oct 1998

Interconnecting Cisco Network Devices (ICND) Oct 1998

ACTIVITIES

Member Great Lake BBQ Association

The Great Lakes Barbeque Association is a nonprofit organization that is dedicated to promoting the art and technique of outdoor cooking.

Volunteer BBQ for our Troops

BBQ for Our Troops is a grass roots effort to show support for those men and women who serve in the Armed Force.

Volunteer Deaf Consumer Advocacy Network (Deaf CAN!)

Deaf CAN! is the community leader that provides Deaf and Hard of Hearing individuals with equal opportunities to succeed in society.



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