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Manager Customer Service

Location:
Johannesburg, Gauteng, South Africa
Salary:
15000
Posted:
May 13, 2019

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Resume:

Daleen Carstens

Kelvin Flat *** Hertz Blvd

Vanderbijlpark 1911

081-***-****

073-***-****

ac9c4k@r.postjobfree.com

Personal statement

A HIGHLY MOTIVATED AND WELL ORGANISED RECEPTIONIST WITH FIVE YEARS’ EXPERIENCE IN A VARIETY OF OFFICE BASED ENVIRONMENTS. PRIDE IN APPEARANCE AND A WARM PERSONALITY COMBINED WITH A PROFICIENT KNOWLEDGE OF CLERICAL DUTIES LEADS TO A RELIABLE AND SOLID FIRST POINT OF CONTACT FOR CUSTOMERS AND EMPLOYEES. CREATES AND ENCOURAGES A POSITIVE AND TRUSTWORTHY IMAGE FOR THE COMPANY AS A WHOLE. Core skills

Strong organisational, administrative and general reception skills Good workload and time management

Excellent telephone manner

Dedicated and driven and proactive

Confident communicator

How to use a diary system

Information and data handling

Customer service

Leadership and management

Certificates in skin rejuvenations, fat-freeze, radio frequency, ozone, cavitation, teeth whitening and lipo zone treatments. Level 1&2 First aid training

Basic Fire Training

Code 10 Driver’s License, Pdp and own transport

Sober habits

No independents

Single

Education & qualifications

Hoër Volkskool Potchefstroom

Grade 12 Matric 2008

Subjects:

Afrikaans,

English,

Mathematical literacy, Computer applications technology, Hospitality studies,

Business studies,

Life orientation

Employment history

Sams Tissue Products, Personal Assistant to Director Vereeniging.

(April 2018-Date to current)

I assist with a variety of life management tasks, including running errands, arranging travel (e.g., travel agent services such as purchasing airline tickets, reserving hotel rooms and rental cars, and arranging activities, as well as handling more localized services such as recommending a different route to work based on road or travel conditions), finance (paying bills, buying and selling stocks), and shopping

(meal planning, remembering special occasions like birthdays). Tasks may include but are not limited to:

devising and maintaining office systems, including data management and filing. arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations; screening phone calls, inquiries and requests, and handling them when appropriate; meeting and greeting visitors at all levels of seniority; organizing and maintaining diaries and making appointments; dealing with incoming email, faxes and post, often corresponding on behalf of the manager; taking dictation and minutes;

carrying out background research and presenting findings; producing documents, briefing papers, reports and presentations; organizing and attending meetings and ensuring the manager is well prepared for meetings; liaising with clients, suppliers and other staff.

In addition to supporting managers, their team and departments, also have their own personal workload and responsibilities. The scope of the PA's role can be extensive and additional duties may include:

carrying out specific projects and research;

responsibility for accounts and budgets;

taking on some of the manager's responsibilities and working more closely with management; deputizing for the manager, making decisions and delegating work to others in the manager's absence; being involved in decision-making processes. ATI- services, Sales Manager and Admin Manager Vanderbijlpark

(July 2017-Date to February 2018)

Helped starting a new company of the ground.

Build a client base.

Worked with staff training them.

Managed and balanced the books.

Managed the dairy and meetings for the owner.

Did whatever was needed of me in the company.

(Apr 2016-Date to July 2017)

Silverado Spur - Front of house Manager, Vanderbijlpark

(Apr 2016-Date to July 2017)

Duties

Receiving all incoming calls and ensuring their distribution to the relevant employee

Welcoming visitors to the restaurant and making sure they were comfortable and looked after

Dealing with all enquiries and resolving any problems over the phone or in person

Organising the hospitality requirements for management meetings and presentations

Maintaining the high presentation standard of the restaurant area.

Managed team of 30 of professional’s waitpersons. Defined strategy and business plan for front of house. Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account. Deliver the professional greeting of clients and visitors, to the highest standards. Monitor, manage and review the Catering and Cleaning contracts. Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services. Implement dynamic operational working procedures, to support the delivery of service excellence. Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required. Implement safe working practices to ensure safety of building occupiers and visitors. Lead monthly management report meetings with the client and build strong relationships with key business leaders. Strong detail analysis of service delivery and identify continuous improvements. Introduce systems for analysis of service delivery ie mystery shoppers etc. Monitor the team’s performance promoting achievements and identifying weaker areas for improvement Receptionist and Manager – Slimming Solution, Vanderbijlpark

(SEPTEMBER 2013 – APRIL 2016)

Duties

Oversee the smooth and efficient running of the main switchboard and reception

Greet visitors

Provide support to administration staff

Balanced the books and planned the work shifts.

Have a good I for detail in to maintain standard and best quality.

Learned how to lead a team with respect and loyalty but most off all with hard work together.

Will be a friend when needed but strong when need to be.

Have great organizational skills in working out all the shifts, and cleaning schedules. Working out a routine in stock ordering, receiving and random stock checks.

My manager duties all included in: hiring, interviewing, training and scheduling and managing employees had to see all inventory of the salon is done according to standards. Stock take once a week and placing the new order. Shopping for staff needs in the salon for example sugar, coffee and ect. Handling complains and solving them from clients or follow employees. Making sure salon hygiene is up to standard and salon is clean. Was part of the marketing team due to my personality of being friendly to people. Planning for the days takes and client tells. Organized the team up to speed if someone fall ill or not at work the day. Follow up with client on a regular basis to see how they felt about our standers and the company. Worked on specials and advertising

Maintain health and safety procedures including fire drills and evacuations

Coordinated all department functions for team of 6 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Supervised and trained admitting, billing and collection staff. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for busy Scheduled and confirmed appointments for entire management team. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, clients and vendors. Increased meeting efficiency by developing meeting agendas. Communicated with customers via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Maintained, Managed, Monitored, organised, Oversaw, Planned, Processed, Recommended, Reduced, Resolved, Responded, Reviewed, Scheduled, Secured, Streamlined, Supervised, Supported, Trained. References Please do not hesitate to contact me if you require references from any of my previous employers.



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