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Customer Care Food Safety

Dubai, Dubai, United Arab Emirates
May 13, 2019

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Address for Correspondence:

Dubai - United Arab Emirates.


Mobile: 05266O2081/ 052*******

Personal Data:

Gender: Female.

Nationality Ugandan

Marital Status: Single

Health: Excellent.

Date of birth: 1st – may- 1989

Interest :

• Traveling.

• Making friends and


• Music.

Career Objective

With more than 05 years experience working in hospitality industry, helping by Achievement of customer satisfaction

I have a good interpersonal skills, respect for peoples dignity and an ability to establish good working relationships with college use and customers a well motivated patient and compassionate, individual qualified and experienced, re cognizes the importance of developing existing skills and willing to undertake necessary training to achieve a high quality service and to meet the company set goals. Smile is to be a part of my uniform.


Year Institution Qualification Attained

2004 - 2007 Mengo school of Nursing Enrolled Nurse 2001 - 2004 Meridian college Senior

secondary School

Uganda Ordinary


Work Experience

Currently working as hostess / Cashier in Legoland Dubai parks and resorts. I joined Legoland on 15/09/2016

Working as hostess and cashier in Fried chicken restaurant co. Position Responsibilities held

Waitress in

Jumeirah wild

wadi from


• Handling opening and closing the restaurant and sections as well.

• Cleaning procedures and organizing my sections

• Make sure all the restaurants are clean.

• Assisting on the floor for the guests purpose

• Opening and closing of bill

• Package settlements

• Be aware of promotions, offers and discount a the premises

• Punching all the orders on time ready to prepare the bill

• Presentation of the check to the guest

Waitress in

Atlantis the

palm Jumeirah.

From 2013-


• Report to work on time and in a neat, clean and pressed uniform

• Report problems immediately to a supervisor,

• Actively participate in daily stand up briefings and taste panels

• Ensure knowledge of the Basic of the Day and the Food and Beverage Brand Standards, and ensure these are followed

• Handle an assigned station, and leave the floor only after permission from a supervisor

• Change the ashtray after two butts and after putting dishes table

• Set up table with clean table cloth, cutleries,

water glablets, napkin.etc

• To attend the daily briefing, Responsible for the receiving, greeting, welcoming, and seating of

guests, Responsible for taking guest order for

food and beverage and serving them.

Languages known:

English : Fluent.

Swahili : Fluent.

Luganda: Fluent

Other Skills

• Excellent listening skills, quickly able to develop trust and rapport.

• Providing an empathic and supportive environment.

• Caring and understanding of individual I needs and disabilities.

• Am Flexibility meaning that I can be able to work in shifts including weekend’s night and day shift

• Hospitality and Customer Care skill

• Loyal trust worthy dedicated

• Adopt a professional and courteous manner at all time to customer

• Strong analytical skills and practical abilities

• Am easily to work different environment and work well under pressure

• High Service Oriental and I can deal with people of different qualities

• Microsoft word, correspondence using internet.


• 07-25-2013, Certificate of Appreciation in Atlantis Hotel.

• 07-08-2014, Certificate of Appreciation in Atlantis Hotel.

• Certificate in banqueting with Madinant Jumeirah.

• July 2016 Certificate of appreciation in guest satisfaction

• 31-10-2016 Certificate of model citizen Legoland Dubai

• 20-09-2016 Certificate of fire safety

• 2-10-2016 Certificate of COSHH training

• 12-10-2016 Certificate of Food safety

• 11-04-2017 Certificate of Star of the month

• 12-07-2017 Certificate of guest satisfaction

• 20-07-2017 Certificate Star of Legoland Dubai

• 15/09/2016 Certificate Long Service Award

• 21/12/2018 Certificate of Recognition

Personal Profile.

I have passionate about food and beverage plus being aware of hygiene standards, health and safety, chemical awareness.

I posses a strong communication and presentation skills; I speak and write clearly and concisely. My interpersonal skills, Team work, self-motivation and flexibility make it possible for me to work hand in hand with fellow colleagues. These competences combine to make me a useful asset in your organization REFERENCE AVAILABLE UPON REQUEST.

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