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Administrative Assistant Customer Service

Brooklyn, New York, United States
May 12, 2019

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Brooklyn, NY ***** * 347-***-**** *


New York City College of Technology (CUNY), Brooklyn, New York

Bachelor’s degree of Science in Law and Paralegal Studies (ABA Approved), June 2018

National Society of Leadership and Success, member since July 2015

Published in Volume 12 - 2017 City Tech Writer (The Secret)


Proficient in MS Word, Excel, Outlook, PowerPoint, Westlaw and LexisNexis


Magilla Entertainment (through Choice Staffing), New York, NY

June 2018-July 2018

Receptionist (Temporary Assignment)

Acted as gatekeeper by screening visitors, calls and e-mails as necessary

Coordinated meetings, conference calls, reservations and appointments

Obtained the capability to anticipate, adapt easily and think quickly to unforeseen events with confidence and independence

Complied, organized, processed and submitted monthly expense reports

Ordered office supplies utilizing internet research to locate and negotiate with vendors on a weekly basis

Implemented basic accounting principles to perform bookkeeping procedures

McMickens & Associates, Brooklyn NY

March 2018-May 2018

Intern (College credit)

Composed various correspondences and proofreading/editing of documents

Organized and complied highly confidential documents and memos which were handled with utmost discretion

Entered data and updated detailed information into a time management program for various executives

Implemented basic accounting principles to perform bookkeeping task

M&T Bank, New York, NY

January 2016-July 2016

Administrative Assistant

Reviewed and generated expense reports to ensure supervisor and top executives were reimbursed on a timely basis

Executed and organized multiple events (coordinating guest list, invitations, venues and menus)

Coordinated schedules for arranged meetings; corresponded with client to answer questions

Established strong work ethic, attention to detail and meticulous execution skills

Planned all meetings (internal/external) and conference calls; acted as liaison with all clientele

Assisted with special projects, contributed to meetings deadlines

Monitored all areas of customer service both verbally and in writing to ensure client satisfaction

Arranged international and domestic air travel, ground transportation and hotel accommodations

Organized filing system, ordered supplies and kept office orderly/clean

Skadden, Arps, Slate, Meagher & Flom LLP, New York, NY

November 2005-April 2015

Legal Receptionist/Administrative Assistant

Scheduled, organized and maintained extremely busy MS Outlook calendars with steadfast precision and timeliness

Ordered supplies for the team; contacted building services to resolve maintenance problems on the floor

Served as a liaison between clients and supervisors as needed

Maintained a high level of confidentiality with emails, records and information of business/personal nature

Responded to supervisors needs on a 24/7 basis which included replying to calls, text, emails and special tasks

Arranged domestic and international conference calls and teleconferences

Coordinated domestic and international business travel including air, hotel, ground transportation and complex trip itineraries

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