** ***** ** ***** ************** and Clerical Experience
Authorized to work in the US for any employer
Customer Service Support Specialist
J. America LLC/Top of the World, LLC - Fowlerville, MI
September 2018 to Present
Primary contact and communicator with and between internal Sales and client for assigned accounts (retailers), providing service internally and externally.
Assist and support Sales in understanding and meeting customer demand
Communicate and interact with other functional teams (EDI, Operations, Accounting, Sourcing) and provide accurate and timely information as needed for problem/issue resolution
Order entry, record-keeping and summary reporting to assist Account Manger in the generation of sales to meet company objectives.
Heavy use of Microsoft Excel, Word, email and internet
Administrative tasks, reporting and analysis (daily, weekly, monthly, annually)
Advanced Disposal - Novi, MI
October 2017 to August 2018
Handle all clerical responsibilities associated with the timely and accurate fulfillment of orders while maintaining a high level of customer service. • Process all documents related to the shipping and receiving of goods by keeping electronic and/or paper files accurate and up to date. • Maintain accurate account of driver hours to ensure compliance with company policies and procedures. • Provide project support to Logistics and/or Site Manager as needed. • Swiftly respond to customer requests regarding order status, complaints, billing issues, or other shipment related concerns.
LOGISTICS ANALYST (TEMP)
Advance Staffing Solutions - Southgate, MI
December 2016 to April 2017
Solved simple to complex logistics problems pertaining to inventory levels, delivery schedules, and data reporting and analytics. • Ensured that both domestic and international delivery requirements were met while coordinating shipments in the most cost-effective manner. • Collaborated with other departments and individuals to address and resolve customer service or scheduling issues. • Identified inventory issue trends and make process improvement recommendations.
Rush Trucking - Wayne, MI
July 2012 to November 2016
Coordinated and monitored the supply chain operations optimizing logistics software and following standard shipping and transportation procedures. • Planned and tracked the shipment of products according to customer expectations and requirements. • Communicated with suppliers, retails, and/or customers throughout the shipment cycle to achieve profitability goes and surpass customer expectations. • Maintained accurate records and generated reports for managements as needed. • Monitored shipment progress to identify any potential delays and/or shortages and address any issues in a timely manner.
Huron High School - New Boston, MI
September 1985 to May 1989
Microsoft office (10+ years)
AREAS OF EXPERTISE * Customer Service * Scheduling/Dispatch * Microsoft Office * Regulatory Compliance * Data Entry * Inventory Control * Project Coordinator * Quality Assurance * Problem Resolution