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Customer Service Sap

Portage, Michigan, United States
May 08, 2019

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Tamara Keith

Portage, MI *****


Objective To obtain a position utilizing my Supply Chain Management and Logistics skills, while continuing to grow and develop within a Production Control and Logistics organization.

Work Experience

Material Planner/ Buyer

Isringhausen - Galesburg, MI

February 2018 to Present

Responsible for maintaining inventory levels to ensure adequate inventory to meet production schedule. Responsible for physical inventory, as well as inventory levels in SAP. Analyzes and reports inventory value and turns. Issue Schedule agreements releases to suppliers on a weekly basis. Adherence to Isringhausen Integrated Management System (IMS)

KPI reporting Issue Purchase orders for MRO items. New part setup in SAP. Receiving and shipping functions within SAP. Price changes and Vendor updates in SAP. Freight activities such as Ocean container set up and tracking. Freight negotiations to obtain the most cost effective shipping in a timely manner. Responsible for all incoming production parts from overseas and within the United States. Expedite parts as required to keep production lines from shutting down. Produce weekly releases in SAP and provide to vendors. Ensure vendors meet on time delivery. Daily input of goods received. Monthly KPI reports.


SERV U SUCCESS - Kalamazoo, MI

September 2015 to February 2018

Performing reset projects as defined on the plan-o-gram. Merchandise products to shelf

Organize products according to back stock and/or daily incoming orders. Work with customer to utilize store location for product being merchandised. Assist in monthly inventory.


Stewart Industries

June 2014 to November 2014

Assembled plastic HVAC products. Assembled hose and core HVAC products. Responsible for high quality and producing daily rates/goals

Shipping Coordinator

Kenco Logistics

August 2012 to February 2013

Daily processing of pick tickets for the following day shipments - picking the product for staging by FIFO system. Process all necessary inbound paperwork and labels for product coming in via Kenco Shuttle Drivers. Make sure necessary information is communicated to Graphic Packaging CSR's if an order ship shorts

Schedule outbound trucks and place them in correct dock door. Have continuous contact with the carriers to be sure the driver will make their ETA

Customer Service Rep/Production Scheduler

Hytech Spring and Machine

February 2005 to May 2009

Entered all incoming orders from customers. Created and expedited job orders to meet customer requirements. Maintained inventory levels for HyTech. Lead weekly Production Meetings. Entered ASN's into customer websites. Pulled orders from customer websites. Resolved any and or all Customer concerns and account discrepancies.

Customer Service Rep/Production Scheduler

Eaton Corporation

April 1999 to October 2001

Pre and post shipping notifications - ASN's. Contract review on all incoming customer orders. Maintained specific production part inventories. Expedited orders as required by Customer. Troubleshoot and resolve customer concerns and discrepancies


Associate Degree- Davenport University

Applied Science; Business Management


Microsoft Office- Microsoft Excel, Microsoft Word, Outlook and Power Point. Oracle. Made 2 Manage, WES, and SAP

Additional Information


• Efficient, reliable, and driven to succeed

• Strong Customer Service Skills

• Excellent verbal and written communication skills

• Handle multiple projects in high-pressure situations

• Maintain a professional manner when communicating with customers and co-workers

• Eager to learn and willing to go the 'extra mile"

Contact this candidate